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Rating: 4 out of 5
Great site
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersF
Rating: 4 out of 5
Easy navigation on the site. Following a problem with the sun, I found the right product, easy to maintain.
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A
Rating: 4 out of 5
Well-made site and practical to find your way around.
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F
Rating: 3 out of 5
I thought I was buying a Canadian product while it is made in China and I find it really expensive for a Chinese product as well as complicated to register for a lifetime warranty, I gave up on it
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T
Rating: 4 out of 5
Choice in references, products matching the description and quality, prices not prohibitive, fast shipping. Occasional appearances of products for women while the 'man' filter is activated, but that's a detail. Good site, very satisfied.
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P
Rating: 1 out of 5
I ordered a hat in size 56, I received a hat much larger, at least size 58, and customer service did not want to cover the return shipping costs.
I am very disappointed by this attitude, unworthy of good commercial service!!!
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I am very disappointed by this attitude, unworthy of good commercial service!!!
Response from Chapellerie Traclet
Hello
If there is a sizing issue, please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
If there is a sizing issue, please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
S
Rating: 1 out of 5
Hi, it was the right size but it was dirty underneath
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Response from Chapellerie Traclet
Hello, please excuse us if there was an issue during storage. Can you send us a photo of the item received so we can implement measures to prevent this from happening again.
Best regards
Traclet Sébastien
Best regards
Traclet Sébastien
P
Rating: 4 out of 5
Very nice quality, reasonable price, however the delay is a bit too long.
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G
Rating: 3 out of 5
Delivery was done correctly. Elegant hat.
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H
Rating: 3 out of 5
My hat arrived very wrinkled. I don't know how to recover it. Disappointed with the packaging!!!!
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L
Rating: 4 out of 5
Good site but the filters on the products do not always work correctly...
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M
Rating: 4 out of 5
The small pin only had one hook. I found it at the bottom of the box and therefore impossible to put it back in place. The rest is very good.
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L
Rating: 4 out of 5
Good selection but unfortunately not for small heads, little choice for head sizes -54cm. With 2 cork reducers and some DIY it can be arranged but it spoils the pleasure a bit at delivery.
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M
Rating: 4 out of 5
Faster delivery than announced. Product matching my expectations.
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N
Rating: 4 out of 5
The gift is very much appreciated, delivered on time.....perfect.
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J
Rating: 4 out of 5
Very well packaged and very nice hairstyle!!!
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K
Rating: 3 out of 5
For this price, we could have done better. Among other things, protecting the edges of Phrygian hats with embroidery could be.
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C
Rating: 3 out of 5
Package poorly sealed, opened!!!
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R
Rating: 3 out of 5
Poorly sewn between the two parts
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P
Rating: 1 out of 5
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Response from Chapellerie Traclet
Hello
What is the issue encountered with your order?
Best regards
Traclet Sébastien
What is the issue encountered with your order?
Best regards
Traclet Sébastien
Y
Rating: 3 out of 5
In relation to the price, I find that the finish is really not up to par, the gold-colored buckle must have been spray-painted and the person put their fingers on it before it dried, so there are fingerprints on the buckle, also the velvet around the cap is really poorly placed
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J
Rating: 4 out of 5
The product seems correct, will see in use.
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M
Rating: 3 out of 5
The retaining cord of the bob is unstitched on one side
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R
Rating: 4 out of 5
Everything was fine, but the shipment of the product took a bit of time.
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P
Rating: 4 out of 5
It's a shame that not all items are available, even in the long term.
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B
Rating: 4 out of 5
A bit big, my size is between the existing ones. No interior space - sewn edges - to pass a cork band. A bit complicated, the cap does not tighten the head.
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D
Rating: 4 out of 5
Fast and compliant delivery.
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S
Rating: 4 out of 5
Nothing to say about the merchandise, very nice model, however the box was repackaged by the post because it was opened on both sides. Paper band around the box torn, really not very sturdy.
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D
Rating: 4 out of 5
All the different colors of an item not presented under one and the same item: when you have chosen an item, you do not have access to all its variants which is not practical at all.
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A
Rating: 4 out of 5
Order well received.
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B
Rating: 4 out of 5
Very good.
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A
Rating: 4 out of 5
Products of very nice quality, some of which are made in Europe! Careful and fast shipping like the refund.
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J
Rating: 4 out of 5
The site works well. But the delivery by colissimo (to a pickup point) is not correct at all: announced delay not respected, incoherent and misleading messages.
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M
Rating: 3 out of 5
The delivery time is not respected (3-4 weeks). The order was only delivered after more than 6 weeks of waiting. Moreover, Traclet could have sent me a message warning me that the delay would be extended. The site only reacted after my complaint after more than 4 weeks of waiting.
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K
Rating: 3 out of 5
Fast delivery
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C
Rating: 4 out of 5
I had a bit of trouble finding the beret I had spotted beforehand but very happy with my beret, well received.
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N
Rating: 4 out of 5
Very good.
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P
Rating: 4 out of 5
Trustworthy site.
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J
Rating: 4 out of 5
The site is very efficient. Wide choice of models. However, it lacks more large sizes, beyond 62. The delivery was fast. The packaging was careful..
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F
Rating: 4 out of 5
Very happy with my purchase, my hat suits me very well.
Met
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Met