English 
Français C
Rating: 4 out of 5
Abroad while waiting to return to France and retrieve my order from my parents, if it's like last time, it should suit me perfectly
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Excellent welcome, and order tracking in line with a 24-hour delivery.
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J
Rating: 4 out of 5
Well no, nothing more, let's see!
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E
Rating: 3 out of 5
The strap that allows you to reduce the head size does not work, it does not hook, and many pieces of straw stick out.
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P
Rating: 4 out of 5
Having had a small issue with a previous hat that was no longer available, I returned it and received a credit for another model which I am perfectly satisfied with. It took a bit of time, but everything went perfectly, thank you again for your professionalism.
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E
Rating: 4 out of 5
Smooth and easy-to-use site, quality products, very happy with my purchase
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E
Rating: 4 out of 5
Well-designed site, easy navigation, fast delivery and very satisfied with the product.
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S
Rating: 4 out of 5
Announced delay of 3 weeks which turned into 4-5.
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C
Rating: 3 out of 5
The ordered hat is in accordance with the description on the site. It is of very good quality, nothing to complain about on that side. The site deserves to be improved, certainly, it presents the items well but back and forth are necessary to select several items before making a choice (I put the selected items in the cart and after making my choice I deleted the others) I do not regret my purchase and I recommend this merchant.
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L
Rating: 4 out of 5
Perfect product
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E
Rating: 4 out of 5
Fast delivery
Well-protected product
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Well-protected product
A
Rating: 3 out of 5
Package still not delivered. More than 2 weeks... The delivery person didn't even ring the doorbell!
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R
Rating: 4 out of 5
Delivery to a relay point within the announced timeframe, correct packaging. Beautiful Panama hat. It seems quite sturdy. To be confirmed in use
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G
Rating: 4 out of 5
Availability of products and quality of shipping
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Y
Rating: 4 out of 5
Easy to use
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B
Rating: 4 out of 5
Correct prices, respect for the delivery date
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N
Rating: 4 out of 5
The items are in accordance with my order.
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F
Rating: 3 out of 5
Disappointed with the item and the quality/price ratio
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C
Rating: 3 out of 5
The package was very damaged. Fortunately, the cap was well protected. Happy ending. The cap is as I hoped
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M
Rating: 4 out of 5
EASY TO USE SITE. QUALITY PRODUCT. HOWEVER, IT REMAINS COMPLICATED TO BUY A HAT ONLINE. REGARDING SIZE AND POSSIBLY STYLE. I THINK IT SHOULD BE EASIER TO RETURN AND EXCHANGE.
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T
Rating: 3 out of 5
Small defect on the received hat
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Satisfied with the product ordered on the site.
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A
Rating: 4 out of 5
Site with a lot of choices
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A
Rating: 4 out of 5
Perfect delivery.
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A
Rating: 3 out of 5
The site is good and the hats are not bad but the delivery was extended and the customer service is beating around the bush without helping me.
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A
Rating: 3 out of 5
Nice site, it would be good to be able to filter by multiple criteria. Several shapes of hats at the same time for example or several materials at the same time
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A
Rating: 4 out of 5
Product returned.
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A
Rating: 3 out of 5
Returning a product for exchange, in case of error or disappointment due to color, is at the customer's expense. The only solution is sending by post, no relay points possible, so additional cost... Too bad. I give up my return and will settle for the color received...
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Response from Chapellerie Traclet
Hello, thank you for your message, we understand that transport costs are additional costs but for now, we have not found a solution to reduce it. As soon as it is possible, we will implement it. Remaining at your disposal, best regards, Traclet Sébastien
A
Rating: 3 out of 5
Cap of quite good quality. The delivery time and communication are, however, major weaknesses.
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A
Rating: 3 out of 5
Very long delivery time, without any news in the meantime (I had to follow up after more than 3 weeks of waiting). But very beautiful hat.
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A
Rating: 3 out of 5
The straw of the hat is very rigid, a hard plastic effect. A bit disappointed therefore but the finishes are not bad.
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A
Rating: 4 out of 5
Really a lot of choices.
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A
Rating: 4 out of 5
Origin of products clearly readable
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A
Rating: 4 out of 5
I easily found the hat I was looking for
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A
Rating: 4 out of 5
Quality product, simple communication, thank you
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A
Rating: 4 out of 5
German-made caps of good quality, comfortable. A bit of confusion about sizes but it works.
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A
Rating: 4 out of 5
Good shipping, however returns are poorly handled because you have to pay...
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A
Rating: 4 out of 5
A serious site that has a very large selection of quality hats. Customer service responds quickly by email and phone. I recommend with pleasure.
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