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Rating: 4 out of 5
Size as expected and fast delivery
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
As usual, no surprises, serious company, you receive the product described online
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A
Rating: 4 out of 5
The purchase on the site went smoothly, however the shipping and delivery are unfortunately very slow. I am still waiting for my order placed in mid-May 2024.
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A
Rating: 3 out of 5
This is not a French product.
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A
Rating: 4 out of 5
Very good product and very well made. Too bad the size choices are limited. Indeed, having a head circumference of 58, I had to take size L and my hat is too big.
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A
Rating: 3 out of 5
Fast shipping... Good model of hat but wrong color... ^^ It's a bit flashy white but we'll manage... No time to make a return...
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A
Rating: 1 out of 5
Nothing received. Unable to reach the box. Messages left in the voicemail but no response. Order paid on April 22. No news as of today. Very disappointing.
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Response from Chapellerie Traclet
Hello
We can be reached at 0477714058
According to the Colissimo tracking, it was in the relay point
And since then, it is on its way back.
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20774828419
A new shipment will be made today.
Remaining at your disposal
Best regards
Traclet Sébastien
We can be reached at 0477714058
According to the Colissimo tracking, it was in the relay point
And since then, it is on its way back.
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20774828419
A new shipment will be made today.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Easy navigation, fast delivery.
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A
Rating: 4 out of 5
A wide choice of products - fast delivery - well-packaged product
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A
Rating: 4 out of 5
Good, fast for delivery
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A
Rating: 4 out of 5
Satisfied with the item!
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A
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Wide choice
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A
Rating: 3 out of 5
Problems with delivery. Display "restocking in progress" for several weeks. However, following a complaint, customer service responded quickly, so very well. Finally received the ordered hat after almost a month.
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A
Rating: 4 out of 5
Clear and concise
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A
Rating: 3 out of 5
Very difficult to find the right product
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A
Rating: 3 out of 5
very long delays despite quick payment
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A
Rating: 1 out of 5
A wait of over 2 months without information on the reasons for the delay and the delivery date. Several complaint letters sent without response in return. In the end, the item arrived but it is too big!
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer having had supply issues with raffia.
On this model, it has an adjustment lace to fit it around the head.
Otherwise, we can adjust it according to the desired size with a coarse grain.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this delivery delay, our manufacturer having had supply issues with raffia.
On this model, it has an adjustment lace to fit it around the head.
Otherwise, we can adjust it according to the desired size with a coarse grain.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
The size adjustment system is not great
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A
Rating: 1 out of 5
Very unhappy, you sent my order well beyond the expected delivery time and only thanks to the emails I sent you!!!
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer had production delays due to the May bridge.
We hope that the gloves give you complete satisfaction and that you received them on time.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this delivery delay, our manufacturer had production delays due to the May bridge.
We hope that the gloves give you complete satisfaction and that you received them on time.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
I don’t know any French
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A
Rating: 3 out of 5
too long delay
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A
Rating: 4 out of 5
Hello, quick delivery times.
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A
Rating: 4 out of 5
Order received quickly. Cap a bit large but it matches the photo. I highly recommend this very professional site.
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A
Rating: 1 out of 5
The hat I ordered does not match either the size or the specifications described on the site. The size is a 60 instead of a 59. The leather straps described on the site are missing from the hat I received... terrible...
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Response from Chapellerie Traclet
Hello
Please excuse us for this error, we are proceeding today with the correction by sending the missing items.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this error, we are proceeding today with the correction by sending the missing items.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
Difficult to assess the quality of some products, but that's the nature (and risk) of mail order.
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A
Rating: 4 out of 5
Beautiful images on the site and very clear descriptions. Fast delivery, perfect packaging.
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A
Rating: 4 out of 5
Never disappointed by the Traclet hat shop!
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A
Rating: 4 out of 5
Clear, precise, easy to navigate
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A
Rating: 4 out of 5
Easy to navigate site. Easy and secure ordering and payment. Fast home delivery. Beautiful quality hat.
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A
Rating: 3 out of 5
Package arrived completely smashed and dropped in the mailbox. Very disappointed with the packaging and delivery
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A
Rating: 4 out of 5
Site rich in models, but search engine not rigorous enough: "UV protection cap UPF 50+" gives 17 pages in which only about ten models correspond to the request. Waste of time.
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A
Rating: 3 out of 5
Disappointed by the very average quality of the cap
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A
Rating: 4 out of 5
Fast delivery, product matching and of good quality
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A
Rating: 4 out of 5
More than a month of waiting. But very satisfied with the purchase
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A
Rating: 4 out of 5
the helmet is cheap, very well made and finished, but the chin strap is placed crooked and too short; like that, it serves no practical purpose (only to try to strangle oneself effectively, really): it's not difficult to fix at home almost without expenses, but you should have noticed that to the manufacturer in Indochina
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A
Rating: 4 out of 5
Very nice finish of the product
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Always available for advice.
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