Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I am still waiting for the delivery of my order which is now three weeks old... It is therefore difficult for me to give an opinion on a delivery that is still hypothetical at this time...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2024
Too many one-size-fits-all options
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2024
You are useless.... Because to this day I still have not received my order and I was supposed to receive it yesterday...
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Response from Chapellerie Traclet
Thank you for your message which pleases us.
The order was placed on January 23 at 10 a.m. and it was sent the same day under tracking 6a34509052406
As indicated by the tracking, there are currently strikes ongoing. This is causing some delays beyond our control.
Please excuse us for this inconvenience.
If you have a better solution, we are of course listening and will try to implement it.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2024
Unfortunately, the hats were too small... the pakol looked very little like the one I bought in Pakistan... a few years ago
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Response from Chapellerie Traclet
Hello
For the ordered models, we also have them in larger sizes.
The Pakol is manufactured and designed in Pakistan.
If you have a photo of your model, we would be happy to try to get that model.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2024
The products seem to be compliant.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/01/2024
I cannot comment on this because I still have not received my order
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Response from Chapellerie Traclet
Hello
Your order is currently being delivered since January 23.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20315457207
As indicated, currently due to protests, some packages are delayed.
A complaint has been made to conduct the necessary searches.
Please excuse us for this inconvenience.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2024
Very good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2024
Nothing to report on the overall service, but disappointed with the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2024
Message to the parcel preparation team: Barmah hat delivered in the wrong color (I will keep it anyway). Well-packaged items and Chronopost delivery in 48 hours.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2024
Beautiful quality, fully satisfied with my purchase, just a downside for a slightly long delivery which justifies four stars.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2023
Very long delivery time. 40 days is a bit ridiculous. If the product is not in stock, it should be mentioned! With an approximate delivery time... Product description very brief, lacking detail.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2023
Worse than bad, product not restocked. I had to send a first message for them to tell me that the product would be delivered to me the following week, but in fact no. Then I requested a refund and there, miracle, they sent my order in a hurry and still not to where I chose. The service is deteriorating and this does not bode well...
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Response from Chapellerie Traclet
Hello
The information about the delivery time was indicated at the time of the order and then confirmed by email.
The delay was a bit longer because the manufacturer was on vacation during the winter holidays.
Finally, an email was sent in the middle of last week to inform you that the order would arrive at the end of the week.
We hope that the clogs will give you complete satisfaction.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2024
Order and delivery, nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2024
Very easy to consult site, fast delivery by colissimo.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2024
Satisfied with the product, but the packaging, the bubble envelope in which the pair of gloves arrived was open, completely torn in the center.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2024
Package delivered quickly. Caps are good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2024
Head circumference not indicated in simple reading and no possibility to search by size.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2024
Polar caps with an outdated look. I am disappointed. If I had seen them in real life and tried them on in a store, I would not have bought them.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/01/2024
Disappointed
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Response from Chapellerie Traclet
Hello
What is the issue encountered with your order?
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2023
Order placed just before Christmas, paid at the time of ordering of course, debited immediately and then no news regarding the delay. It would be wise for Traclet to maintain contact with the customer so that they know where things stand. This would prevent the customer from calling the site to get an updated delay. Apparently, there is no stock. The product received is however compliant with the order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2024
I am very disappointed with my order because the size of the item is not correct compared to my size of 59. I have several Gottmann caps and I have no problem, but my order does not match my size. I have tried to communicate with the company I ordered from and so far no response as to why they are not contacting me directly?
I need a product exchange or a refund, what are the options.
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Response from Chapellerie Traclet
Hello
Please excuse us if we have not responded to your message.
Here is my personal email [email protected]
If we made a mistake, we will proceed to send the correct cap with a return label.
So please send me an email with a photo of the cap received in error and we will send you the correct cap tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
Hello
After checking our emails, we received two emails requesting tracking, one on January 9 and the other email on January 16 to which we responded, and the last email dated January 17 indicating the good reception of your order.
Since then, we have not received any other email.
So please check if it is indeed our hat shop to which you sent the email.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2024
satisfactory
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2023
I never received my item.
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Response from Chapellerie Traclet
Hello
According to the tracking, the package was received on January 13, 2024.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A34369107049
If you have not received it, please send us a sworn statement that you have not received it at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2024
perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2024
it's really a cap
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2024
A quality service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2024
Very good quality suspenders, the attachments are top-notch
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2024
Nothing to report. Sooner than expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2023
Easy navigation, nothing to report
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2023
The delivery is way too long, 6 weeks for the shipment of a simple package. Moreover, the package was left at the foot of the door without any supervision. Very disappointed!!!
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Response from Chapellerie Traclet
Hello
We apologize for the two weeks of delay, with the Christmas holidays the suppliers have had delivery delays.
For the delivery, we will make a complaint because normally the package should be delivered to your mailbox or in person.
We hope that the hat gives you complete satisfaction.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2024
A downside on the huge packaging (a box that didn't fit in the mailbox)... for a toque
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2024
Delivery was quite fast
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2024
The site is quite well done and clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2024
Very good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2024
Easy ordering on the site, fast delivery, too bad there is only one size because the cap is a bit big despite the integrated adjustment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2024
Hello, regarding the delivery date, I had made arrangements to receive my package and waited all day for nothing. Not only could I not get it, but not a single phone call to inform me about the delivery the next day without warning while I was at my appointment. On Tuesday, the delivery person called me and I asked him to deliver my package for the next day (Wednesday) and everything went as planned. Except that he left me a delivery notice on Tuesday for my package without informing me, thinking it was another order, I wasted my time trying to receive a package that I had already received, which made me a bit angry with the delivery person who made me lose two days.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2024
ORDER AND DELIVERY WELL PASSED THE QUALITY OF THE PRODUCT IS MEDIOCRE FULL OF DEFECTS ON THE SURFACE OF THE CAP FOR WHAT ??????? WHO KNOWS
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo of the cap at [email protected]
For this type of cap, we have several qualities and it will depend on the expected quality as this model at 24 euros is very different from the one at 45 or the one at over 100 euros.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2024
The choice of quality items, as well as the good advice that I really appreciated.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/12/2023
Missing accessory on the hat...the feather at 300 euros for the hat is unacceptable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2023
Good purchase,
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