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Rating: 4 out of 5
Disappointed with a second order: balaclava a bit small and faux fur hat poorly sewn.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
A downside for the website. I couldn't get your contact link to work, the message wouldn't send. I had to go through the internet address to reach you.
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A
Rating: 3 out of 5
Good evening.
The color of the cap received does not match that of the photo presented on the site.
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The color of the cap received does not match that of the photo presented on the site.
A
Rating: 1 out of 5
I have not received the order: the package arrived 20 minutes from my home, in a locker for which I do not have the code.
As of today, I do not know if I will receive it. I still have no code, the package is to be resent in 2 days and I have already made 2 round trips for nothing.
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As of today, I do not know if I will receive it. I still have no code, the package is to be resent in 2 days and I have already made 2 round trips for nothing.
Response from Chapellerie Traclet
Hello
We apologize for this inconvenience.
We have already called twice to have them resend the codes to pick up the package.
A new complaint was made this morning.
Remaining at your disposal
Best regards
Traclet Sébastien
We apologize for this inconvenience.
We have already called twice to have them resend the codes to pick up the package.
A new complaint was made this morning.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Nothing to say about the order except that the delivery date was exceeded
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A
Rating: 4 out of 5
I was looking for a chapka and the level of information on the different models was good (material, price, origin, size, etc.). The filters help in the search but could be improved a bit.
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A
Rating: 1 out of 5
I still have not received my delivery
It has been 1 month
I even sent you an email, with no response from you
Best regards,
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It has been 1 month
I even sent you an email, with no response from you
Best regards,
Response from Chapellerie Traclet
Hello
The order was placed on December 6, 2023, and it was sent on 15/12/23 under the colissimo tracking 6h13301400325
As indicated in the tracking, your order has been waiting for you at the chosen pickup point since December 20, 2023.
Knowing that this information was sent to you from our side by email as well as by post on Monday 18/12/23 at 19:34, but also 3 other emails from the post office.
The package is therefore waiting for you at your pickup point.
Remaining at your disposal to assist you.
Best regards
Traclet Sébastien
The order was placed on December 6, 2023, and it was sent on 15/12/23 under the colissimo tracking 6h13301400325
As indicated in the tracking, your order has been waiting for you at the chosen pickup point since December 20, 2023.
Knowing that this information was sent to you from our side by email as well as by post on Monday 18/12/23 at 19:34, but also 3 other emails from the post office.
The package is therefore waiting for you at your pickup point.
Remaining at your disposal to assist you.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
I have already mentioned the delivery problem.
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A
Rating: 4 out of 5
Everything is perfect. Thank you
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A
Rating: 1 out of 5
I still have not received my package!!!!!
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Response from Chapellerie Traclet
Hello
The order was sent on 26/12/2023 under the colissimo tracking 6M20261418444
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20261418444
A complaint has just been made with the complaint number 240102165190
The post office should provide you with information about the delivery date soon.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien
The order was sent on 26/12/2023 under the colissimo tracking 6M20261418444
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20261418444
A complaint has just been made with the complaint number 240102165190
The post office should provide you with information about the delivery date soon.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Practical site for research
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A
Rating: 4 out of 5
Overall good. But the search function does not allow finding products in stock, many sizes are restocked or out of stock.
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A
Rating: 4 out of 5
Chapka ordered in November and received just before Christmas. The chapka is well made and very beautiful. Small downside, it lacks the 'Made in' label and it arrived just in time a few days before Christmas. I was a bit worried... But it's perfect.
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A
Rating: 3 out of 5
Order received and hat fully compliant with the description and of good quality. However, ordered on 09/11/23 with a delay announced on the site of 2 to 3 weeks, then not being able to contact you by phone while not seeing the order coming, the site then indicated on this product a wait for restocking. Effective delivery on 27/12/23! It happens but it was long ...
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A
Rating: 3 out of 5
product arrived within the announced deadlines
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A
Rating: 3 out of 5
Gift for Christmas.
Miki Brest sold for one size.
In fact, we realize that there is a size.
Had to tighten it as much as possible at the back.
Definitely at Traclet, there are always size problems.
I'm not sure I will order from you again.
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Miki Brest sold for one size.
In fact, we realize that there is a size.
Had to tighten it as much as possible at the back.
Definitely at Traclet, there are always size problems.
I'm not sure I will order from you again.
A
Rating: 4 out of 5
Nothing to say about the site
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A
Rating: 4 out of 5
Practical site
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A
Rating: 4 out of 5
Very satisfied with the order, both for the speed of delivery and the product. Only downside, the feather shown in the photo of the hat on the site is missing on the delivered model. Nothing serious in itself but shows a lack of seriousness. I am now waiting for your response to this problem.
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A
Rating: 4 out of 5
Track and trace could be better, for the rest everything was all right.
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A
Rating: 4 out of 5
Good responsiveness to answer questions before ordering. However, I find it really unfortunate that there is not at least a label indicating the origin 'traclet' with the product. For gifting, this remains cumbersome as one cannot distinguish this Traclet product from a low-end product. Therefore, one has to look for the label of the product composition.
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A
Rating: 4 out of 5
Product conforms to its description, I am very satisfied.
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A
Rating: 4 out of 5
easy order
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A
Rating: 3 out of 5
Site a bit confusing
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A
Rating: 4 out of 5
Very good I recommend
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A
Rating: 4 out of 5
Excellent responsiveness ordered on Friday received the following Thursday
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A
Rating: 3 out of 5
Satisfaction ok.article well arrived.delivery on time.
Well sewn.
However, it is very unfortunate that there was no nice packaging. This distorted the elegance of the cap.
Point to improve
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Well sewn.
However, it is very unfortunate that there was no nice packaging. This distorted the elegance of the cap.
Point to improve
A
Rating: 3 out of 5
I had a problem with the payment. I was asked for a transfer that could not be made
Resolved after a phone call to you.
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Resolved after a phone call to you.
A
Rating: 3 out of 5
I had ordered the bob in 57 and you sent it to me in 55 I had to pay for shipping to exchange it
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A
Rating: 4 out of 5
The quality of the product seems impeccable to me
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A
Rating: 4 out of 5
Very disappointed that the cap was just wrapped in simple tissue paper and placed in a plain box... When you buy a Stetson, you expect to have packaging worthy of the name, especially during the Christmas period when the purchase is likely to be a gift.
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A
Rating: 4 out of 5
clear
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A
Rating: 3 out of 5
I ordered a personalized stick and nothing is engraved on the handle
It seemed to me that it was foldable and that is not the case
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It seemed to me that it was foldable and that is not the case
A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Too bad this product is not made in France
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A
Rating: 4 out of 5
Overall good, quality product, fast delivery, but navigation on the site a bit complicated to find the desired product. The suggestions are not always relevant based on the chosen filters.
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A
Rating: 4 out of 5
lots of choices
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A
Rating: 4 out of 5
Quality items. Too bad there is no packaging for all items.
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A
Rating: 3 out of 5
Not practical to change the quantities,
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A
Rating: 3 out of 5
The colors of the photos are not faithful
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