Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2023
A bit expensive but received quickly and nice product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2023
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2023
Delay a bit long and product not exactly corresponding to the requested product.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2023
Received the wrong size on the eve of Christmas and no one is responding to my complaints.
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Response from Chapellerie Traclet
Hello
We apologize for our mistake.
We received an email on December 15 and on the same day we replied to you.
15/12/2023 - Hanae TRACLET
Hello,
Please excuse us for this error. Please send us a photo of the size to [email protected] and we will proceed to send the size 56 cm on Monday.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
15/12/2023 - Sylvie Moschet
I received the beret in size 56 while I ordered it in size 54. I need to give it as a gift for Christmas, how can I get it in the right size?
So please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2023
The cap I received was not the model I ordered. The least one can do is to respect the customer's wish...
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Response from Chapellerie Traclet
Hello
The Pipolaki Morris cap is no longer made, it has been replaced by Pipolaki with the hiker of the same or even better quality
https://www.chapellerie-traclet.com/fr/casquette-baseball/859-casquette-americaine-hiker-sympatex-cache-oreilles-pipolaki.html
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2023
good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2023
Order date 05 11 2023 and delivery date 16 12 2023. One and a half months (and 2 reminder messages) to receive my order while the three hats were classified as available in the catalog. Moreover, the hats were poorly packaged and 2 were deformed, one of which is slightly misshapen. I cannot say that I am satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2023
Item corresponds to the description, delivery OK
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2023
Disappointed with the embroidery, it has hollows in the letters and does not look very good quality. Nevertheless, the item is correct for the price and the delivery time is quite fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2023
Easy order to make on the site and correct delivery. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2023
delivery time too long 14 days to ship is too much
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2023
Surprised by the price of the second-hand book compared to that of a new one. That's why I returned the book
For the deadlines, nothing to say
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Response from Chapellerie Traclet
Hello
There must be a mistake because we do not sell books.
You ordered a pair of suspenders
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2023
Cap corresponds to the website, careful packaging and fairly quick delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2023
The service is very good, fast and careful shipping! The hat I ordered, a Gavroche beret is very pretty, but I am disappointed that it is made in China! I ordered on your site which promotes a know-how of the Hatmaking for over a century - 1880 in Rouanne - that’s what I read about your History and so I expected a made in France product. Total disappointment when I read the label. Could I have had the same product on a dropshipping site at a cheaper price? I wonder... it’s a shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2023
The product ordered is a gift for Christmas... The box is dented... I am disappointed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2023
Customer service attentive, fast delivery in 48h, good quality price product (beret). Just one issue with the site that charged two orders in a row without having authorization from my bank for the first. To be reviewed, how is this possible? There are 2 different addresses, one in Paris, one in Roanne, you immediately think of an online scam...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2023
The site is a bit confusing but with time you can manage. A bit more clarity would be a plus.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2023
Hat sent late due to being out of stock; otherwise everything is OK.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2023
Normal, a hat in the couture tradition
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2023
Very long delivery. Items ordered since November 29 and delivered on December 14
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2023
Good delivery. Beautiful hat
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2023
no comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2023
Happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2023
Correct.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2023
hat too big.
disappointed with the quality and shape. does not match the description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2023
Compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2023
Adjustment bands were missing, which were sent to me after my complaint. Otherwise, good site, fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2023
Purchase made for a gift
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2023
All good, the usage is another story...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2023
Navigating the site went well, I easily found what I was looking for. However, I found the cap slightly under-packaged and not very high quality either.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2023
Very good contact with the company for a first experience;
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2023
See below
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Response from Chapellerie Traclet
Hello
Thank you for your message but we have no comments.
What is the issue encountered with this toque?
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2023
DELIVERY - OK!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2023
The order went well except that I asked a question but I still have no answer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2023
Delivery time a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2023
fast service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2023
Unfortunately, it is quite complicated to find what you want on your site, which would benefit from being simplified. I found what I wanted, but it took time. It's a shame because otherwise the service is of good quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2023
Site unclear
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2023
delivery time too long 1 month and a half
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2023
Satisfied with the quality
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