Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2023
well received
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2023
Well-designed site, easy to use, fast delivery in the announced time slot, however it seems that the announced size is slightly smaller than the actual (size 58 ordered just after trying on)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good. Fast delivery. I would have liked this sailor cap to be thicker and therefore warmer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2023
Clear and well-designed site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2023
Very good quality, fast and careful shipping. Thank you for the little gift in the package, it's nice. I recommend.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2023
Not at all compliant with the photo. Misleading photo! Very low quality for 60 euros. I do not recommend at all
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Response from Chapellerie Traclet
Hello
Thank you for indicating the issue encountered with this fur toque that we have been making for several years.
The model price in the photo is indeed the one we manufacture ourselves.
Do you want another fur or lining?
Remaining at your disposal to understand your expectations.
Best regards
TRACLET Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2023
Return of the order non-compliant size: very small item said to be one size
I paid to return it
Upon arrival, I was charged shipping fees for the delivery, whereas I paid for this delivery at the time of ordering
Practice that is not indicated in the T&Cs
Curious procedure
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Response from Chapellerie Traclet
Hello
The one size fits a head circumference of 55 to 58 cm.
What size do you need?
For the return shipping costs, they are indeed noted in our T&Cs
https://www.chapellerie-traclet.com/fr/content/3-conditions-generales-de-ventes
This right of withdrawal is exercised without penalty, except for return shipping costs and transport costs
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2023
A lot of difficulty navigating the site, many bugs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2023
very easy to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2023
the delivery time, (more than a month) is really too long, and the quality of the hats is a bit disappointing. (or maybe it requires a higher price, but then it seems excessive considering what can be found locally.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2023
The site is simple to use. The delivery was very fast and the product is satisfactory. Well done!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2023
A lot of choices, site quite difficult on tablet or mobile but surely perfect on computer
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2023
Pretty hat, but it doesn't look much like the pictures and the faux fur seems a bit rough. Maybe it would be good to film the items and note the quality of the faux fur based on criteria?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2023
No package!!
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Response from Chapellerie Traclet
Hello
According to the tracking, the package could not be delivered to you on Saturday but it should be delivered to you at the beginning of this week.
Here is the tracking of your package
https://www.laposte.fr/outils/suivre-vos-envois?code=6A33569431664
The tracking has also been sent to you by email and is also available on your account.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2023
Cap that matches the photo
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2023
The received cap does not match the photo
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2023
small delay in delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2023
satisfied with my purchase, announced delay (48h) respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2023
I am very satisfied with Traclet, very good communication. My package was delivered late due to the Post not respecting delivery times and not keeping its commitments. They do not come and say they presented themselves at your home.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2023
Very well-designed site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2023
Good product well delivered but small size, I indicated the same head circumference as for the previous purchase...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2023
I ordered 2 hats of the same size and brand. 1 model fits me well but the other is way too big. I was able to return it and get a refund. What I find abnormal is having to pay 12.00 euros for shipping to return it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2023
Very well packaged product and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2023
Complicated payment but order received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2023
Very happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2023
In accordance with my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2023
No difficulty browsing the site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2023
Good evening,
I have never been disappointed until now but here I am buying a chapka for my partner and it turns out to be made in China instead of Poland (original root) with rabbit fur that is shedding a lot as well as the leather that is supposed to be goat suede but is not!!
Disappointed, disappointed!!
I sent an email to the corresponding service but have not received a response.
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Response from Chapellerie Traclet
Good evening
We apologize for this delayed response following your email on Saturday.
We had a lot of shipments to make on Monday and today Tuesday, we are trying to respond to all our messages regarding information and order tracking.
For these issues, we can offer you a refund of 25 euros on your order.
Remaining at your disposal
Best regards
Tarclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2023
The caps are of good quality. One is too big.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2023
Perfect delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2023
Very fast delivery. Navigation on the site is fine.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2023
The product matches the price otherwise nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2023
The navigation on the site is accessible, delivery is fast
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2023
Delivery time does not match what is indicated at the time of purchase.
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Response from Chapellerie Traclet
Hello
Please excuse us for this production delay.
We hope that the hat meets your satisfaction.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2023
Easy navigation on the site as well as ordering and payment. Impeccable delivery choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2023
Site and delivery times very good. But hat descriptions not always sufficient
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/11/2023
Delivery impossible
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Response from Chapellerie Traclet
Hello
According to the tracking, the package has been at the chosen relay point since November 16.
Below is the tracking of the package
Sent by email and on your account
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20145998352
Remaining at your disposal
Best regards
Traclet Sébastien
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