Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello
Please excuse us for this delay in delivery from the post office.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6A27504896748
A complaint will be made tomorrow to understand the delivery issue with the post office.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2023
Deadline not respected compared to the announced deadline
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2023
hat sent in excellent condition
in a suitable box. Top
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2023
Very good site, good offers however it can be improved by refining the search tool (filters) and adding additional items to help novice customers choose well, and
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2023
One of the hats is not the size I ordered. A bit disappointed because I really needed it for my hikes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2023
Impeccable for payment (possibility by check), notification if delayed, up to delivery solid discreet and well-packaged parcel... Informed about the follow-up. Nothing to complain about! Perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2023
very satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2023
Promise of delivery within 24 to 72 hours. Order placed on June 17, 1 month later still nothing, no message from the store, on the site 'waiting for restocking'. Customer relations is not this company's strong point. How long will you take the trouble to inform me? I ordered several items, all in restocking?
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay. As indicated during the order, the Panama hat had a manufacturing delay and unfortunately this delay cannot be reduced.
According to the tracking, the package has been delivered since July 7 at the relay point and you picked it up on July 14
https://trace.dpd.fr/fr/trace/250242801166956
we hope that you were able to pick it up and that the hats give you complete satisfaction.
remaining at your disposal
best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2023
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2023
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2023
Perfect, except that the item arrived almost a month late, stock shortage showing on my "order" account. I received no news during this time, wondering if I would receive this summer cap before winter. I then called and was told that the item would leave the hat shop the next day, which was the case.
Apart from this incident, the item is perfect, interesting because foldable. I plan to order a second cap soon.
Best regards,
Mf
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2023
Hello I have not received my order. Incomplete address on the package yet I entered it correctly on your site. I do not know where the package is. I need to go to the post office.
Matter to follow...
1 star for non-delivery the products remain a mystery
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience.
We will make a complaint to the post office.
Can you send us your address by email at [email protected]
You can normally retrieve it at your post office by calling them.
Remaining at your disposal.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2023
Lack of information on order tracking. However, I appreciated that my comment on the order was taken into account. Very satisfied with the quality of the product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2023
Very nice item, beautiful material and shape, exactly what I wanted
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2023
Item conforms to the description and delivery on time as planned
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2023
Overall, I appreciate this site. But regarding this order, it is not the color I wanted. I will still keep it, but disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2023
everything is OK
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2023
No possibility to find the sought-after caps directly by size and available.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2023
concerning the delivery: the delivery was handed over to the building concierge ... is this normal
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2023
The information is correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2023
Well-made site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2023
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2023
No worries
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2023
Nothing to report.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2023
Finishing needs to be reviewed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2023
Well-made site but not explicit enough.
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Response from Chapellerie Traclet
Hello, thank you for your message, can you indicate the type of explanation that is missing so we can see if we can provide them to better satisfy you. Remaining at your disposal. Best regards, Traclet Sébastien.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2023
Easy navigation on the site and good description of the items, customer service not always easy to reach. Good quality items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2023
Good overall impression!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2023
The service is always impeccable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2023
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2023
Good but I had to reach out because the shipment was somewhat delayed. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2023
no problem
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/06/2023
Correct delivery
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Response from Chapellerie Traclet
Hello
thank you for your message, the comment does not match the rating of 1/5. If that suits you the rating is 5/5.
remaining at your disposal
best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2023
I rated it average due to the delivery delay; if I order suspenders, it's out of necessity. Otherwise, good item matching my request.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2023
Item conforms to the order. No problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2023
No problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2023
I am satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2023
Delivery 1 month
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay. our manufacturer had delays in production. we hope that the hat gives you and will give you complete satisfaction to partly make up for this delay.
remaining at your disposal
best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2023
fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2023
Very well documented and detailed site. We would perhaps like more photos of the 'worn' hats. Another point I want to raise is the bonus points earned when purchasing items. For my part, I bought (had bought) in-store, 2 hats that give me 20 'discount' points but these points are only valid for online purchases. I find that not very commercial. Otherwise, good welcome and good information given on site. I therefore recommend Traclet for its products and its welcome.
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