Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Awesome service, especially as I made a mistake and had to make a change of size. Prompt, polite, and effective. Thank you
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Response from Chapellerie Traclet
Dear Richard,
We warmly thank you for your feedback and are delighted to hear that you appreciated our service, especially during your size change. Your satisfaction is our priority and your comments encourage us to continue improving our offer. We hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
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Amelya L.
Rating: 1 out of 5
following a purchase from 08/05/2026
The cap has small black dots embedded on the visor.
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Response from Chapellerie Traclet
Hello Amelya,
Thank you for taking the time to share your review. We are sorry to learn that you encountered a problem with your cap. Your feedback is valuable and we will examine it carefully to improve our products. Please do not hesitate to send us a photo by email to see with the manufacturer if there is an issue with the fabric or if this is normal.
Best regards,
The Chapellerie Traclet team
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Levana S.
Rating: 1 out of 5
following a purchase from 27/04/2026
Hello, I placed my order on April 27, it was only shipped on... May 11 (!) after writing directly to the Chapellerie for news. The package then arrived on May 18. The time between the order and shipping was far too long. I was supposed to receive this cap to go on vacation and it arrived after my departure while the site mentioned shipping in 24/48h. Moreover, the indicated size XL does not correspond to a usual XL. It is much smaller. In short, that is quite unfortunate. Have a good week
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Response from Chapellerie Traclet
Hello Levana,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order was not shipped within the announced deadlines and that the size of the cap did not meet your expectations. This is not the service we wish to offer.
We are doing everything we can to improve our responsiveness and ensure customer satisfaction. Your feedback is valuable and will help us refine our offer. Please do not hesitate to contact us directly, we would be happy to find a solution to your situation.
Have a good week as well.
Best regards,
The Chapellerie Traclet team
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Hervé P.
Rating: 4 out of 5
following a purchase from 26/02/2026
Custom-made hat. Well made. Excellent customer service. Small downside, the site does not inform about the head height of the hats, the result did not match what I expected in terms of general proportion.
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Response from Chapellerie Traclet
Hello Hervé,
Thank you sincerely for your review and your rating. We are delighted that you are satisfied with the quality of your custom hat and our customer service. We take your comment regarding the head height information into account and are considering improving our site to better guide our customers. Please do not hesitate to contact us directly for any future questions, we will be happy to assist you.
Best regards,
The Chapellerie Traclet team
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Hermine D.
Rating: 1 out of 5
following a purchase from 09/05/2026
I did not receive the correct item, do not recommend
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Response from Chapellerie Traclet
Hello Hermine,
We are sincerely sorry to hear that you have not received the expected item. Your satisfaction is our priority. Could you please contact us directly so that we can resolve this issue quickly? Thank you for your understanding.
Best regards,
The Chapellerie Traclet team
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Béatrice W.
Rating: 3 out of 5
following a purchase from 08/05/2026
I took a size S/M and even adjusting it to the smallest possible with the Velcro, it is still too big. Otherwise, the packaging and delivery times were impeccable.
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Response from Chapellerie Traclet
Dear Béatrice, we thank you for your feedback regarding your order on our site "Chapellerie Traclet." We are delighted to learn that you appreciated the packaging and delivery times, but we are sorry to learn that the size of your hat does not suit you. Please do not hesitate to contact us to explore return or exchange options to find the size that would suit you better.
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Jean-Yves L.
Rating: 4 out of 5
following a purchase from 05/05/2026
Good but 10 cm longer would be much better
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Response from Chapellerie Traclet
Hello Jean-Yves,
We sincerely thank you for your review and your rating of 4/5. We are delighted that you like our products. Your suggestion regarding the addition of 10 cm in length has been noted. We will certainly consider it for our future collections, in order to better meet the expectations of our customers. Thank you again for your constructive feedback.
Best regards,
The Chapellerie Traclet team
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Michel J.
Rating: 3 out of 5
following a purchase from 06/05/2026
The package arrived well, on time, in good condition, but the 'one size' of the hat is undersized for an adult
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Response from Chapellerie Traclet
Hello Michel, we thank you for your feedback and are pleased to learn that your package arrived on time and in good condition. We take your comments regarding the size of the bucket hat into account and will work to improve our description to better inform our customers in the future. Please do not hesitate to contact us directly if you have any other questions or suggestions.
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François Xavier B.
Rating: 1 out of 5
following a purchase from 28/04/2026
Not effective at all. Product purchased on 20 04, still not received. Maybe today. So not very effective
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Response from Chapellerie Traclet
Hello François Xavier,
Thank you for your feedback and we are sorry to hear that you have not yet received your order. Your satisfaction is our priority, and we are doing our best to resolve this issue quickly. Please do not hesitate to contact us directly so that we can provide you with a solution.
Best regards,
The Chapellerie Traclet team
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Jeremy P.
Rating: 1 out of 5
following a purchase from 04/05/2026
The product does not suit me and the refund is impossible.
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Response from Chapellerie Traclet
Hello Jeremy,
Thank you for taking the time to share your feedback. We are sorry to hear that the product does not suit you. Our team is available to help you explore alternative solutions. Please feel free to contact us directly.
Best regards,
The Chapellerie Traclet team.
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Michel R.
Rating: 1 out of 5
following a purchase from 04/05/2026
I am very satisfied, everything was impeccable. Thank you for everything
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Response from Chapellerie Traclet
Hello Michel,
Thank you very much for your positive feedback! We are delighted that your experience with Chapellerie Traclet met your expectations. Do not hesitate to come back, we will always be happy to serve you.
Best regards,
The Chapellerie Traclet team
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Pierre L.
Rating: 1 out of 5
following a purchase from 23/04/2026
Good evening, the hat is not my size. It is navy blue, I ordered the jeans color. I am not satisfied.
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Response from Chapellerie Traclet
Hello,
it is indeed possible to exchange for a different size and color as we have received your order for this model Docker Beanie Brindisi Cotton Navy UPF 50 + - Traclet - Size: M - 56/57 cm
Reference number: 415011-MARINE
Remaining at your disposal
Best regards,
Traclet
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Philippe C.
Rating: 4 out of 5
following a purchase from 01/05/2026
Product that matches its description, and sent quickly. However, many items are 'out of stock' regarding size. And several weeks/months of waiting for an Akubra ...
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Response from Chapellerie Traclet
Hello Philippe, we thank you for your positive feedback regarding the speed of delivery and the compliance of your product. We are sorry to hear that you encountered stock shortages, particularly for sizes. Rest assured that we are constantly working to improve our offering and to restock our items in order to better satisfy our customers.
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Frederic D.
Rating: 4 out of 5
following a purchase from 04/05/2026
Quality product but the color received is still different from the one presented on the site!
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Response from Chapellerie Traclet
Hello Frédéric,
Thank you for your feedback and we are pleased to hear that you are satisfied with the quality of our product. We also take note of your comment regarding the color difference, and we will ensure to improve the presentation of our items on the site to better reflect reality. Please do not hesitate to contact us for any other questions.
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Christophe M.
Rating: 1 out of 5
following a purchase from 15/03/2026
The lower plastic finish and uncomfortable feel for a cap of this price was not up to par despite a month of waiting. We will see how the return goes, especially since no cash refund is apparently planned.
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Response from Chapellerie Traclet
Hello Christophe,
Thank you for taking the time to share your feedback. We are sorry to hear that our product did not meet your expectations and we understand your disappointment. Please know that your return is valuable to us and we will do our best to assist you in this process. Do not hesitate to contact our customer service for any questions regarding the return or refund procedures.
Best regards,
The Chapellerie Traclet team
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Clément D.
Rating: 3 out of 5
following a purchase from 03/03/2026
The hat is of good quality and corresponds exactly to what I ordered. However, the delays are very long. By ordering it 3 months in advance, the hat only arrived 4 days before my wedding, causing stress and frustration.
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Response from Chapellerie Traclet
Dear Clément, we thank you for your feedback and are delighted that the hat meets your expectations. We are sincerely sorry for the delivery delay that caused stress before your wedding. Please know that we take your comments very seriously and we will work to improve our service to avoid such situations in the future.
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William B.
Rating: 3 out of 5
following a purchase from 24/04/2026
Second purchase on this site for the same hat, serious reason, but the second time, the transport bag and the adjustment straps were missing, too bad.
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Response from Chapellerie Traclet
Dear William,
Thank you for your review and for your loyalty to Chapellerie Traclet. We are sorry to learn that your second purchase was not complete and that the transport bag and the adjustment straps were missing.
For this model from Barmah, the brand does not have a pouch, however, we will send it to you by email in another brand.
Best regards,
The team at Chapellerie Traclet
M
Maryline R.
Rating: 1 out of 5
following a purchase from 22/04/2026
Delivery time too long, hats too small and no time to return them as we were going on vacation. Disappointed.
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Response from Chapellerie Traclet
Hello Maryline,
Thank you for your feedback. We are sorry to hear that the hats did not suit you and that the delivery time was an inconvenience. We invite you to contact us directly so that we can find a solution that will satisfy you. Your satisfaction is our priority.
Best regards,
The Chapellerie Traclet team
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Sandrine L.
Rating: 4 out of 5
following a purchase from 24/04/2026
Satisfied with the product, good quality suspenders
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Nathalie D.
Rating: 3 out of 5
following a purchase from 23/04/2026
The hat was unfortunately too small, I had to return it. But, perfect packaging. Perfect tracking link
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Marcel G.
Rating: 3 out of 5
following a purchase from 27/03/2026
Delivery time too long and lack of communication to inform about the delay. Otherwise, the item meets my expectations.
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Jean Paul B.
Rating: 1 out of 5
following a purchase from 11/04/2026
Bad product, a copy of the brand made in Orthez.
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Roland R.
Rating: 4 out of 5
following a purchase from 19/04/2026
The order and delivery: no problem but a bit long. The size is not right. I have 57 and therefore chose the small which according to your site fits 56 and 57. The hat is too big! You should have specified that this brand runs large. I am therefore disappointed.
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Gilles M.
Rating: 4 out of 5
following a purchase from 20/04/2026
Cap complies with the presentation, fast delivery. I keep the 5th star to judge durability.
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Marc L.
Rating: 4 out of 5
following a purchase from 18/04/2026
Expected products
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Michel M.
Rating: 4 out of 5
following a purchase from 17/04/2026
Quality item. Fast delivery
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Bernard P.
Rating: 3 out of 5
following a purchase from 16/04/2026
The hat was a bit flattened and has taken on bad creases. Otherwise, everything was perfect!!!
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Carine N.
Rating: 1 out of 5
following a purchase from 14/02/2026
I will be completely honest, the hat itself is beautiful but the after-sales service has been terrible. I sent so many messages for my delivery to be made. The waiting time was not respected. To say during the purchase that we would have the order within 40 days, which was not the case. I waited more than 60 days to receive my order. At one point, I thought this online store was a scam.
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Response from Chapellerie Traclet
Hello, it's true that a Pharrell hat in red in size 62 cm is not easy to find, we are one of the last hat makers to offer this service. We understand your impatience to receive this unique hat. However, the master hat maker who makes it is the only one crafting it and on this model, it is completely molded by hand, especially since size 62 cm is a less common size. Despite this very negative note, we hope the hat gives you complete satisfaction. Best regards, Traclet Sebastien, Hat Maker.
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Adrien D.
Rating: 3 out of 5
following a purchase from 12/04/2026
I had already bought this model in 54 and it was too small, I reordered it in 55, there is absolutely no difference. However, the management and quality of shipping are impeccable...
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Response from Chapellerie Traclet
Hello Adrien,
Thank you for taking the time to share your feedback. We are delighted that you appreciated our management and the quality of the shipping. However, we are sorry to learn that the size did not meet your expectations. Your feedback is valuable and will help us improve our service. Please do not hesitate to contact us for any questions or additional assistance.
Best regards,
The Chapellerie Traclet team
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Patrick T.
Rating: 1 out of 5
following a purchase from 09/04/2026
This is the first time I am not satisfied with my order. I had to return the package at my expense as it was a sizing issue that I was not responsible for.
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Response from Chapellerie Traclet
Hello Patrick,
Thank you for your feedback, and we are sorry to learn that your experience did not meet your expectations. At Chapellerie Traclet, we place great importance on our customers' satisfaction and are committed to resolving such issues. Please do not hesitate to contact us directly so that we can find a solution that suits you. Your trust is paramount to us.
Best regards,
The Chapellerie Traclet team.
M
Michel P.
Rating: 4 out of 5
following a purchase from 10/04/2026
Quality product but runs a bit large. It would be good to provide a band to adjust it to the right size
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Response from Chapellerie Traclet
We sincerely thank you for your review and constructive comments, Michel. We are delighted that you appreciated the quality of our product, and we take your suggestion regarding the addition of an adjustment band to improve comfort into account. Your satisfaction is our priority, and we invite you to come back to us for any other remarks.
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Luc G.
Rating: 4 out of 5
following a purchase from 18/03/2026
Good
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Response from Chapellerie Traclet
Hello Luc,
We sincerely thank you for your positive feedback regarding our site "Chapellerie Traclet". We are delighted that you found your experience satisfactory and we remain at your disposal for any suggestions for improvement. We look forward to welcoming you again!
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Odile C.
Rating: 3 out of 5
following a purchase from 04/04/2026
The Provençal Mila hat is of excellent quality but I couldn't quite recognize the model which is slightly different from the one that was delivered to me. Fortunately, I was able to modify it to be as I desired.
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Response from Chapellerie Traclet
Dear Odile,
Thank you for taking the time to share your opinion. We are delighted to learn that the Provençal Mila hat meets your expectations in terms of quality. We apologize for the difference between the presented model and the one you received. Your feedback is valuable and will help us improve the presentation of our products. Please do not hesitate to contact us if you have any other questions or suggestions.
Best regards,
The Chapellerie Traclet team
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Bernard A.
Rating: 4 out of 5
following a purchase from 06/04/2026
Delivery Time Too Long
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Response from Chapellerie Traclet
Hello Bernard,
Thank you for your feedback and your rating of 4/5! We are delighted that you appreciated our site. We apologize for the processing delay of your order. Please know that we are doing everything we can to improve our shipping times. Your feedback is valuable and helps us progress.
See you soon,
The Chapellerie Traclet team.
J
Jean-Paul W.
Rating: 4 out of 5
following a purchase from 01/03/2026
Perfect when the delivery times are managed.
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Response from Chapellerie Traclet
Dear Jean-Paul,
We sincerely thank you for your review and your rating of 4/5. We are delighted that you like our products and take note of your comment regarding delivery times. Rest assured that we are doing everything possible to improve this point and ensure an increasingly satisfying experience. Please do not hesitate to contact us if you have any questions or specific needs.
Best regards,
The Chapellerie Traclet team
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Morgan R.
Rating: 1 out of 5
following a purchase from 11/03/2026
I received a damaged hat and they ask me to pay 6.5 for a return, no I am not satisfied, to this day I still have not received the new one. I am not sure I will order here again.
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Response from Chapellerie Traclet
Hello Morgan,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that you received a damaged hat and that the situation did not meet your expectations. Your satisfaction is our priority and we have taken care of this return and the exchange for a more suitable model and a new size.
We hope that the hat will satisfy you this time.
We hope to have the opportunity to regain your trust.
Best regards,
The Chapellerie Traclet team
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Claude L.
Rating: 4 out of 5
following a purchase from 01/04/2026
Products conform to the order and received in the best delays. Serious shop.
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Response from Chapellerie Traclet
Hello Claude,
We sincerely thank you for your positive feedback on our site "Chapellerie Traclet". We are delighted to learn that our products met your expectations and that you appreciated the speed of our service. We look forward to seeing you again among our clients soon!
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Gérard D.
Rating: 4 out of 5
following a purchase from 29/03/2026
In line with my expectations.
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Response from Chapellerie Traclet
Mr. Gérard, we sincerely thank you for your positive review. We are delighted to learn that our site "Chapellerie Traclet" met your expectations. Please feel free to reach out to us if you have any suggestions or questions, we will be happy to assist you.
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Michel G.
Rating: 4 out of 5
following a purchase from 27/03/2026
Order received on time. A bit disappointed with the product
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Response from Chapellerie Traclet
Hello Michel,
Thank you very much for your feedback and your positive rating! We are delighted that your order arrived on time. We are sorry to learn that the product did not fully satisfy you. Your feedback is valuable to us, and we would be happy to know your expectations in order to improve our offer. Please do not hesitate to contact us to discuss this.
Best regards,
The Chapellerie Traclet team
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Frederic M.
Rating: 4 out of 5
following a purchase from 06/03/2026
Apart from the delivery times, the hat is of good quality.
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Response from Chapellerie Traclet
Hello Frédéric,
Thank you very much for your review and for your positive comments on the quality of our hats. We apologize for the delivery delays and are constantly working to improve this aspect. Your satisfaction is our priority, and we hope to see you again soon on our site!
Best regards,
The Chapellerie Traclet team.
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