Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
1 return voucher (modest amount) would be welcome ... / at the choice of the definitive size.
++ Resistance of the product - straw hat (made in France) to be CONFIRMED in use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2023
good choice of items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2023
very complete site and pleasant to visit
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/01/2023
Hello. The site is OK the delivery too. But the quality of the product is very bad.
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Response from Chapellerie Traclet
Hello
Thank you for your message. Please let us know the issue encountered with this karakul made artisanally in Pakistan.
We also have Italian productions that are of European design and finish as well as in a more European shape.
It is of course possible to change it.
Remaining at your disposal
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2023
Efficient and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2023
Good quality. Size as expected. With an inner lining and a leather headband, it might be a bit more expensive, but top of the line.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2023
Product received as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2023
Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2023
Next purchases
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2022
It took three months to fulfill the order, while nothing indicated a delay was necessary
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2023
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2023
Easy navigation on the site, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2023
very fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2023
Satisfied with the order and delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2023
Order processed quickly. Received in less than a week :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2023
Received hat as expected, maybe the fabric is a bit thin
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2023
A bit long delay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2023
Sale of an item NOT IN STOCK. Delivery time 'very long'. But, once not customary, I will remain a customer of TRACLET.
PLG.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2023
I have not received your hat. I received another one that suits me perfectly
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
What reference do you need?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2023
package smashed
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Response from Chapellerie Traclet
hello
please excuse us, in case the package is reported, it is advisable to refuse it.
We send our packages in double thickness packaging. Normally they are quite sturdy.
We hope the hat meets your satisfaction.
sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2023
Hello, unfortunately the product does not fit my hat I am returning it today, otherwise generally very happy with the service and the products purchased.
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Response from Chapellerie Traclet
Hello
what shape are you looking for for the protective cover?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2023
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2023
Search engine and points system a bit questionable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2023
No navigation issues on the site and regular reminder emails sent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2023
The site is well made
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2023
Perfect and fast service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2023
Excellent service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2023
Announced delivery time 2 to 3 weeks. After 4 weeks I send an email of dissatisfaction because no news of my order. As if by miracle, barely 48 hours after my letter, this order was sent to me, my hat was 'sleeping' somewhere, if I hadn't manifested myself I might still be waiting!!
Otherwise the ordered product is compliant, I regret the lack of information regarding its maintenance: hand wash or machine? No notice or label.
La Chapellerie Traclet had accustomed me to better.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2023
I am waiting to know, after having asked in the procedure, if I can yes or no return the item, after having asked for the size above....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2023
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
GOOD
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2023
Too bad there is no size for the caps
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
Very good quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2023
Everything went as planned
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
One essential thing is missing, the hats inside and especially a photo of heads wearing them to give an idea.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2023
Not obvious what is no longer in stock.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2023
I think that with the given head circumference, you should consider a larger diameter for the beret. We are not on site to try it on.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2022
Delivery time quite long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2023
Navigation could be improved.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2023
Last time it was very good
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