Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
We had a phone interview, during which we confirmed my order. I received one product out of the two ordered, and I won't receive the entirety of my order before my trip.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2023
Delivery that was supposed to be scheduled in 2 parts because 1 item was missing for 3 weeks, so request to group the 4 purchases and without problem expected wait and OH surprise!! delivery of EVERYTHING 4 days after order, shipped to home because it was supposed to arrive upon our return
so absence at delivery received by a very nice neighbor without me being able to warn him
well not serious but curious management between order and delivery
OTHERWISE VERY nice ITEMS
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2023
Fast shipping... Product meets the needs... No issues...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2023
A number of berets or others were out of stock, often the cheapest ones.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2023
For a first order, it's okay
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/09/2022
Poor finishing and return at our expense €10 to return a beret! Really very disappointed, I will not order again.
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Response from Chapellerie Traclet
Hello
Thank you for your message.
In case of an issue, please send us a photo at [email protected]
Thus we will proceed with its exchange with a return label for the model with an issue.
Remaining at your disposal
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2023
Fast processing and easy online procedure, correct delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2023
simple and intuitive site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2022
the details of the black hats are not visible in the photographs
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2023
The product matches the description, but is small, exchange in progress
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2022
clear site, easy to access.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2023
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2023
The size is not very respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2023
satisfactory set
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2023
Super good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/12/2022
Fast delivery and good quality packaging. The site is not very user-friendly. It quickly becomes apparent that the requested filters are not applied! As a result, it's a bit of a hassle to find what we really want. Prices are within the norm. A bit expensive, but with enough searching, you can find cheap hats. However, I have never received a discount code.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2022
The product is great, good value for money. But very little information about the delivery was communicated; I was left without news for nearly 2 weeks before having to fish for information to know what was happening. The exchange was complicated, but the product eventually arrived, well packaged and in line with my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2022
The site is pleasant, the proposed products are interesting. The after-sales service seems efficient.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2022
Very reliable site, delivery on time and item meets my expectations
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2022
Order placed on 15/11/22, received on 04/01/23. Announced delay 2 to 3 weeks... I sent a message twice, the Traclet house never bothered to respond.
Moreover, the item has no label, neither the manufacturer's name nor washing instructions. I am absolutely convinced that there was one, there is a trace and moreover there was a piece of thread that was used to attach this label!!!
The worst part is that when this label was removed, there was a little unfortunate scissor cut.
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Response from Chapellerie Traclet
Hello
please excuse us for these inconveniences. Our manufacturer had a significant delay in the production of goretex hats and we tried to send it to you as quickly as possible after Christmas. Regarding the label, normally there is indeed a label attached to a plastic thread detailing the care characteristics of the goretex.
As for the emails, we received one to which we replied that the hat should be shipped for reception at the beginning of January.
For these reasons, please find attached a gift voucher of 20 euros.
code: N5JD1DCX (unique code)
remaining at your disposal
sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2022
Only 3 stars because my order placed on 20/12, which was supposed to be delivered in 24 to 48 hours (planned as a Christmas gift), was delivered on 26/12 and at a pickup point much further away than the one selected!!! Failed Christmas gift... Thank you Traclet!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2022
I would have liked to be informed (after my order) of the length of the delivery time,... And I appreciate little that it finally took place, but not at the last requested address!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2022
The item does not exactly match the image on your site; it is not assembled in the same way.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2022
Good site, quality and choice of items are good.
Only problem is the chronopost delivery service is totally failing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2022
It is regrettable to charge the amount of the order more than 3 weeks before delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2022
Correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2022
This site is quite well made
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2022
Delivery OK. The product is a bit large!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2022
Difficult to find the dimensions of this specific reference. Otherwise, processing and delivery times are extremely satisfactory.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2022
it's very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2022
the shipment was given for 3 to 5 days, it arrived in 3 days just before Christmas. Phew nothing to say about the expected speed.
;-)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2022
Fast shipping, chapka conforms to the description
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2022
For a delivery to overseas territories, they could charge tax-free since customs taxes upon arrival, ending up with more shipping and tax than the price of the item.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2022
Good quick reception
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
Nothing to report - in line with my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2022
A cap at this price should have a foam lining in the visor to prevent deformation
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2022
Very disappointed with the hat, way too big and no shape.
Not happy, don't say it's one size fits all.
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Response from Chapellerie Traclet
Hello
This type of hat fits well for a head circumference of 55 to 59 cm
What size do you wear?
It is of course possible to exchange it if this model does not suit you.
We have shapes like the janson cap which is less wide or holdtein cap
Remaining at your disposal
Sincerely
Traclet Sébastien.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2022
I ordered other goods in France, and this is the first time this has happened to me.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2022
I find that this site has a lot of hats. The delivery is good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2022
good
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