Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The site is not very operational. For example, I select 'Women' and I end up with lots of mixed men's headgear. The selection does not work and this is true regardless of the selection. It's very regrettable and wastes a lot of time. Needs improvement+++
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2022
I did not receive the right product, the after-sales service is non-existent. I do not recommend
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Response from Chapellerie Traclet
Hello
this message is indeed unfortunate for a loyal customer.
Indeed, we exchanged two days ago about the fact that we would send you the correct model.
It is currently being delivered to the chosen relay point.
Please excuse us for the delay in sending the correct return which has just been done a few minutes ago by email.
We tried to reach you by phone and we just left you a voicemail message.
please excuse us once again for this model error.
remaining at your disposal
best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2022
Fast shipping, good product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2022
Beautiful warm hat that I use in these cold moments.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2022
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Response from Chapellerie Traclet
Hello, thank you for your comment, but why did you give one star out of five?
Did you encounter an issue with the ordered hat?
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2022
Product as described but announced delay of 15 days vs actual delay of 6.5 weeks.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
Serious site, fast delivery, many models at all prices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
Satisfied with my purchase
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2022
Qualitative product (night cap), but ordered in black and received in white...
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
Thank you for sending us a photo of the received model at [email protected] and we will proceed to send the correct color.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2022
A bit of imprecision on sizes (2 hats in TU really tight while they are announced for my size) but everything else is perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2022
the beret is really small even though it is a one size fits all
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2022
I easily found what I was looking for and the delivery was fast. The quality of the product meets my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2022
The order confirmation took quite a long time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2022
Order received on time. Correct quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2022
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2022
The delivery took 1 month because I paid with Paypal which did not transmit to Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2022
The sad part is poorly sewn and therefore not fully visible, otherwise the hat is cool.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2022
Site with a lot of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2022
Delighted, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2022
This beret is good, but the quality has decreased compared to the last one bought a few years ago. The fabric is less dense.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2022
The toque gives complete satisfaction, size, price, quality, color. The expected delay was from two to three weeks, it arrived in 14 days, nothing to say, it's perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2022
Item conforms to my request
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
The package is a Christmas gift, so comments could be after these dates and festive events
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2022
Product advertised as being from the Stetson brand on the site, however this is not the case (Lierys, linked to Stetson but not a Stetson), response from customer service to my request for explanation: indeed it is an error on the page, but we cannot change the brand on the cap... effective analysis to say the least.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2022
Good quick transaction
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2022
Complete shop, fast and careful shipping. The only downside, and not the least, is that they did not provide free returns. Returns at the customer's expense unlike other online merchants.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2022
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2022
Easy order on the site, fast delivery, nice product even if it is made in China, nice effect with the fake white fur, I recommend Traclet because I have never been disappointed, I had already ordered a toque and a hat
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2022
Item received too small despite the size indication matching the measurements on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2022
Everything is OK! Very Nice!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
Well a bit disappointed the photo on the site is not contractual as the shape of the beret in the photo is not the same received, in the photo the beret is flat cap shaped and received a round beret
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2022
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
Order and delivery were quick except the color is not the right one...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2022
No comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2022
very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
The 2 hats delivered are very good but the delivery was not made to the requested pickup point (in Golfe-Juan) but to a pickup point several km away (in Juan-les-Pins).
That's regrettable!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2022
Very fast delivery, but I would have thought, given the price of the cap, that it would be placed in a box with the brand name rather than just simple tissue paper. It's a bit mediocre for a gift.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2022
Expected delay of 2 to 3 weeks received 5 weeks later
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