Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 24/10/2022 à 12h49 following a purchase from 15/10/2022

The filters are not refined enough.

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Acheteur Vérifié

Published on 24/10/2022 à 11h55 following a purchase from 26/08/2022

After two months, I still have not received my order. Can it get worse?

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Response from Chapellerie Traclet Published on 24/10/2022

Hello
Please excuse us for this manufacturing delay for the two tricorns with marabou.
We had a delay in the production of the two tricorns and currently we have difficulties in sourcing the marabou.
We hope, however, that the tricorns will satisfy you.
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 24/10/2022 à 10h47 following a purchase from 19/10/2022

Error on the model of the cap purchased

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Response from Chapellerie Traclet Published on 24/10/2022

Hello
Please excuse us if we made a model error.
Thank you for sending us a photo at [email protected]
Thus we will proceed with the exchange.
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 24/10/2022 à 10h12 following a purchase from 28/09/2022

Happy with my order. Item of very good quality. Thank you

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Acheteur Vérifié

Published on 23/10/2022 à 21h18 following a purchase from 15/10/2022

Excellent product, fast delivery, but out of the 2 products ordered, one did not match the order.

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Acheteur Vérifié

Published on 22/10/2022 à 10h39 following a purchase from 12/10/2022

Well-packaged order. Quick reception in an overseas department. Too bad one of the 2 caps is too small

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Acheteur Vérifié

Published on 21/10/2022 à 14h46 following a purchase from 16/10/2022

Good quality item

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Acheteur Vérifié

Published on 21/10/2022 à 08h07 following a purchase from 15/10/2022

Excellent product, very soft, beautiful leather.

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Acheteur Vérifié

Published on 20/10/2022 à 16h26 following a purchase from 16/10/2022

quick and effective

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Acheteur Vérifié

Published on 16/10/2022 à 21h22 following a purchase from 09/10/2022

Well arranged

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Acheteur Vérifié

Published on 16/10/2022 à 21h18 following a purchase from 26/09/2022

The site is very good, and the delivery a bit long but so used to the fast delivery of the big leader Amazon we can't blame you. The main thing is that it arrived safely.

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Acheteur Vérifié

Published on 16/10/2022 à 20h53 following a purchase from 10/10/2022

Good

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Acheteur Vérifié

Published on 16/10/2022 à 14h15 following a purchase from 13/10/2022

Pleasant fabric to wear.

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Acheteur Vérifié

Published on 14/10/2022 à 18h21 following a purchase from 10/10/2022

Hello. I ordered a black kangol beanie hat from you, as I liked it in the ad, but upon unpacking, the two eyelets at the back displeased me, so I will give it to my son. I have therefore recommended another model called black steve sailor, which you posted. I would like to hear from you regarding a cotton outdoor beige bucket hat reference 8880 size L, for which I left you my email. Thank you in advance, and I wish you a good day. Best regards.

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Acheteur Vérifié

Published on 14/10/2022 à 14h30 following a purchase from 09/10/2022

Hello, there is an error with the item, my daughter ordered the Stetson Ref. 391 and that is not what I received.

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Acheteur Vérifié

Published on 14/10/2022 à 08h18 following a purchase from 05/10/2022

Well-designed site

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Acheteur Vérifié

Published on 13/10/2022 à 09h00 following a purchase from 06/10/2022

Navigation is not always sufficiently ergonomic. The rain protection cover is not easily accessible through the menus.

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Acheteur Vérifié

Published on 13/10/2022 à 08h09 following a purchase from 06/10/2022

serious and efficient

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Acheteur Vérifié

Published on 11/10/2022 à 11h55 following a purchase from 07/10/2022

Excellent product quality. Correct delivery. Price also. My original choice was for a more structured product but the alternative proposed by Traclet is satisfactory.

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Acheteur Vérifié

Published on 10/10/2022 à 17h30 following a purchase from 01/10/2022

Fast delivery

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Acheteur Vérifié

Published on 10/10/2022 à 11h17 following a purchase from 20/09/2022

Navigation on the site and placing an order online without issues. However, I would have liked to be informed of the expected delivery time for the product not available at the time of order. Delivery by colissimo ok. Manufacturing quality (border finish, no labeling) insufficient compared to the price even if I can understand that it is made in France.

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Acheteur Vérifié

Published on 08/10/2022 à 18h31 following a purchase from 03/10/2022

Not bad choice. I think I will return to the site if needed.

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Acheteur Vérifié

Published on 08/10/2022 à 12h36 following a purchase from 04/10/2022

Very nice cap

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Acheteur Vérifié

Published on 08/10/2022 à 09h44 following a purchase from 11/09/2022

compliant item, correct site with an enormous choice. However, despite a nice ad for free shipping from €90 (no asterisk *, nor under certain conditions), they still charge €7.

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Acheteur Vérifié

Published on 07/10/2022 à 16h45 following a purchase from 29/09/2022

Very good

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Acheteur Vérifié

Published on 07/10/2022 à 16h40 following a purchase from 02/10/2022

Product not compliant with the presentation on the website

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Response from Chapellerie Traclet Published on 07/10/2022

Hello
Please excuse us if we made a model error.
Thank you for sending us a photo of the received model by email so that we can send you the correct product.
Our email: [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 07/10/2022 à 16h26 following a purchase from 03/10/2022

Good product. Probably good value for money. But high shipping costs

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Acheteur Vérifié

Published on 07/10/2022 à 14h26 following a purchase from 01/09/2022

Hat never received, no responses to emails!!!!

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Response from Chapellerie Traclet Published on 07/10/2022

Hello
The message is abnormal because the hat has indeed been received and requested for exchange.
Here is the summary of our email exchanges with the dates of each email
to Customer Service
2 order(s) validated for a total amount of 237.60 €
Customer since: 04/02/2022
- 08/02/2022 - 14:16
Hat too small, size 58, need size 59
Sébastien
Hanae TRACLET - 08/02/2022 - 14:32
Hello,
We are following up on your message.
Please indicate this when you return it.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Nicolas Graci - 08/02/2022 - 17:54
Hello, I have received the hat, but size 58 does not fit me, I need size 59. Best regards
Sébastien
Hanae TRACLET - 08/02/2022 - 18:18
Hello,
Yes, no problem, please return it in its packaging with the order reference and indicate this new size.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Furthermore, an email was sent in mid-September indicating a delivery for early October of the hat. It was sent to the post office under the colissimo tracking number 6H12593801445
remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 07/10/2022 à 14h18 following a purchase from 30/09/2022

always difficult to choose through the internet because the hat often depends on trying it on and therefore

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Acheteur Vérifié

Published on 06/10/2022 à 23h04 following a purchase from 28/09/2022

Very well produced, in line with my expectations, thank you

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Acheteur Vérifié

Published on 06/10/2022 à 21h08 following a purchase from 29/09/2022

Quite good

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Acheteur Vérifié

Published on 06/10/2022 à 21h04 following a purchase from 02/10/2022

Pleasant site and visually well-stocked; nothing to say about the quality of the delivery, particularly fast. However, the delivered items are less flattering than in the presentation photos on the site.

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Acheteur Vérifié

Published on 06/10/2022 à 17h24 following a purchase from 02/10/2022

Perfect

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Acheteur Vérifié

Published on 06/10/2022 à 16h30 following a purchase from 16/07/2022

Order arrived late after 2 months of waiting. I had to ask for clarifications regarding it. I had no news. Quality hat. Thank you

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Acheteur Vérifié

Published on 06/10/2022 à 15h08 following a purchase from 29/08/2022

The product is perfect but just the delivery time is a bit long. Too bad

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Acheteur Vérifié

Published on 05/10/2022 à 19h01 following a purchase from 27/09/2022

Invoice at my place, delivery in Austria: Bravo

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Acheteur Vérifié

Published on 05/10/2022 à 17h39 following a purchase from 29/09/2022

Changing and sparse information... On the date and place of delivery

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Acheteur Vérifié

Published on 05/10/2022 à 14h48 following a purchase from 26/09/2022

I would have liked a view of the inside of the cap. The cap has a badge that is not shown in the presentation photos, too bad.
Fast delivery.

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Acheteur Vérifié

Published on 05/10/2022 à 12h26 following a purchase from 27/09/2022

Good

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Acheteur Vérifié

Published on 04/10/2022 à 15h56 following a purchase from 29/09/2022

Order received in Portugal within the expected time and in perfect condition.

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