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Rating: 4 out of 5
Delivery made with a 48-hour delay due to the post despite shipping costs
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Average
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A
Rating: 4 out of 5
Order ok. But I was in the 'new arrivals' and the 2 models I was interested in were not available!
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A
Rating: 3 out of 5
The site is very good. It was after the processing of the credit card that things were less good. Firstly, no confirmation email before the follow-up. No expected delivery date given. Three weeks after payment, I sent an email asking for an idea of the delivery date, no response, but I received a shipping notice for the next day. One of the two hats arrived, very beautiful and well packaged, (maybe too small but that can be adjusted later). I still have no news about the other one and you are already asking me to leave a review, as if the order was finalized, that worries me a bit.
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A
Rating: 4 out of 5
Initial delivery time plus 1 day
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A
Rating: 4 out of 5
Order received on time.
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A
Rating: 4 out of 5
Excellent site. Good fast delivery service.
The ordered hat was very well packaged and protected.
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The ordered hat was very well packaged and protected.
A
Rating: 4 out of 5
In accordance with my order.
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A
Rating: 3 out of 5
Ad on the site for a 72-hour shipment but at the time of ordering, the delay changed to 3 weeks. Okay, that can happen. After 4 weeks, I sent an email to get news. Response within 48 hours explaining that they were sorry and that my order had been shipped. Indeed received in 24 hours by chronopost. I think that if I hadn't written, they would have forgotten my order. Or coincidence??
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A
Rating: 4 out of 5
Navigation on the site is good.
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A
Rating: 3 out of 5
ordered item very satisfactory, but delivery time too long
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A
Rating: 4 out of 5
Customer service very responsive despite the lack of a phone number
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A
Rating: 3 out of 5
-
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A
Rating: 4 out of 5
Easy to navigate
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A
Rating: 3 out of 5
I followed the site's advice and ordered a size up from my usual size. Upon arrival, my hat is slightly too big. My usual size is only available 'on order' with no information on the delay. Delivery in 48 despite a package lost by the Post.
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Navigating the site seems easy and the product is of good quality. But on the site, it is written that delivery is made within a maximum of 48 hours. However, I received my package almost a week after ordering it.
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A
Rating: 4 out of 5
Everything easy without incident, quick reception and in good condition!
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A
Rating: 1 out of 5
The inner ribbon of the hat is sewn with white thread (while the hat is straw-colored!). This white stitching, which does not even follow the oval of the hat, is very visible on the outside of the hat as shown in the photos I sent you. It is a defect. Please let me know how you could correct it: the stitching needs to be redone with straw-colored thread that should not be visible from the outside. Without this defect that makes it unwearable, I would really like this straw hat.
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Response from Chapellerie Traclet
Hello
This type of straw hat, like any straw hat, is worn at the middle of the forehead and at the back bump.
Thus, neither the leather nor the white thread is visible.
This type of straw hat has been made this way for years in Italy but also previously in France.
If you wish to change the color of the threads, it is of course possible.
For that, you need to return it to us and indicate the desired color.
Remaining at your disposal
Best regards
Traclet Sébastien
This type of straw hat, like any straw hat, is worn at the middle of the forehead and at the back bump.
Thus, neither the leather nor the white thread is visible.
This type of straw hat has been made this way for years in Italy but also previously in France.
If you wish to change the color of the threads, it is of course possible.
For that, you need to return it to us and indicate the desired color.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Fast, Complete, Efficient ;)
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A
Rating: 1 out of 5
After a first order that I was satisfied with, I decided to buy a second hat for my husband. It arrived with a defect: a hole in the weaving of the fibers. I sent an email to which I received a very quick first response saying that Traclet would address the issue and send me a new hat.
Since then, nothing despite 2 follow-up emails and attempts to call without response.
In short, I feel cheated. If you want a customer service worthy of the name, look elsewhere. It's a shame because I was quite happy with my first order.
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Since then, nothing despite 2 follow-up emails and attempts to call without response.
In short, I feel cheated. If you want a customer service worthy of the name, look elsewhere. It's a shame because I was quite happy with my first order.
Response from Chapellerie Traclet
Hello
Please excuse us for this oversight on our part.
We have been able to get this hat back from our manufacturer.
For the inconvenience, we will send you a code for a credit note equal to your purchase amount so that you can reorder a hat in stock. The email will be sent to you today.
Please accept our apologies.
Best regards
Traclet Sébastien
Please excuse us for this oversight on our part.
We have been able to get this hat back from our manufacturer.
For the inconvenience, we will send you a code for a credit note equal to your purchase amount so that you can reorder a hat in stock. The email will be sent to you today.
Please accept our apologies.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Fast shipping. I am waiting for a reply to an email about a product out of stock?
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A
Rating: 1 out of 5
Very easy to use, good choice with explanations.
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Response from Chapellerie Traclet
Hello,
the rating 1/5 does not correspond to the comment. Indeed, the rating 1/5 is negative. The rating 5/5 is the most positive rating.
Best regards
Traclet sebastien
the rating 1/5 does not correspond to the comment. Indeed, the rating 1/5 is negative. The rating 5/5 is the most positive rating.
Best regards
Traclet sebastien
A
Rating: 3 out of 5
The cap is beautiful. It was supposedly sold as being linen. In fact, it is cotton, as marked on the labels. And it is not a Hatteras.
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A
Rating: 1 out of 5
Way too big too wide: the headband and the rose.
I'm keeping that for my car
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I'm keeping that for my car
Response from Chapellerie Traclet
Hello
The headband has an adjustment scratch to fit it to the desired size. For the height of the headband, we can modify it according to your choice.
Best regards
Traclet Sébastien
The headband has an adjustment scratch to fit it to the desired size. For the height of the headband, we can modify it according to your choice.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
VERY GOOD
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A
Rating: 4 out of 5
Well-made site
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A
Rating: 1 out of 5
This is not the right order that I ordered, I request a return
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
As indicated this morning by email, please send us a photo of the received model by email so that we can send you the correct model on Monday.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if we made a model error.
As indicated this morning by email, please send us a photo of the received model by email so that we can send you the correct model on Monday.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
Woodworm hole in the wood, deplorable leather finish, missing staples on the heel leather, after two days of wearing the clogs the soles came off. I advise you to do a quality check before sending a product. Stay a neighborhood hat maker: do not venture into e-commerce if you do not have the skills. Ultimately, I ordered new clogs from a French clog maker, impeccable quality at €55. If for you French know-how means something: do a quality check on the products you sell.
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Response from Chapellerie Traclet
Hello
thank you for your comment.
Can you send us a photo of the issues encountered?
Indeed, the model is made of leather, we do not see any possibility of a woodworm hole in the wood. Moreover, if there is a finishing issue, it is preferable to indicate it to us before use in order to proceed with an exchange.
You mention a French clog maker, if you have their contact details we would be interested because our clog maker is in our Roanne region but we are open to working with other French artisans.
Remaining at your disposal.
Best regards
Traclet sebastien
thank you for your comment.
Can you send us a photo of the issues encountered?
Indeed, the model is made of leather, we do not see any possibility of a woodworm hole in the wood. Moreover, if there is a finishing issue, it is preferable to indicate it to us before use in order to proceed with an exchange.
You mention a French clog maker, if you have their contact details we would be interested because our clog maker is in our Roanne region but we are open to working with other French artisans.
Remaining at your disposal.
Best regards
Traclet sebastien
A
Rating: 3 out of 5
I had a bit of trouble finding my account. I received a message inviting me to finalize my purchase (item in the cart), while I had already made my purchase and received my invoice. I wondered if I had made the same purchase twice..
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A
Rating: 4 out of 5
Hello,
Product well delivered. It is of very good quality and an excellent value for money.
I just find the hat a bit high when wearing it, but that's unfortunately the risk when you can't try it on beforehand.
Otherwise, nothing to complain about, it's very good.
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Product well delivered. It is of very good quality and an excellent value for money.
I just find the hat a bit high when wearing it, but that's unfortunately the risk when you can't try it on beforehand.
Otherwise, nothing to complain about, it's very good.
A
Rating: 4 out of 5
The site is very readable for searching for an item and makes choosing easier. The phone relationship is professional and friendly. With ease, we can obtain and receive information and photos of our choice before purchase. This helps with the purchase
A very pleasant relationship.
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A very pleasant relationship.
A
Rating: 4 out of 5
Easy to use
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A
Rating: 1 out of 5
The ordered product does not match the photo on the site
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a product error.
Thank you for sending us a photo at [email protected]
Thus we can send you the correct product.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if we made a product error.
Thank you for sending us a photo at [email protected]
Thus we can send you the correct product.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
fast delivery. However, the package was slightly torn. Since it was a cotton beanie, the risk of deterioration was minimal.
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Rating: 4 out of 5
very good.
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Rating: 1 out of 5
I ordered 2 hats at a unit price of 90 euros because it was specified on the site that this hat was made in Canada (I could understand the price). To my great displeasure, these hats are also made in China (it was specified for other models but not this one)... but designed in Canada. This is misleading information, shame on the TILLEY brand and those who endorse and sell these hats. I am really angry and will not recommend either on this site or Tilley items.
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Response from Chapellerie Traclet
Hello
Please excuse us, we have not yet changed all the production locations on Tilley hats because in our entire stock we still have hats made in Canada. For many models we have already changed this information, notably on the ltm6 but on the Ltm8, we still have old stock.
This production location does not tarnish its quality of manufacturing and fabric.
If these hats do not give you complete satisfaction, it is of course possible to return them for an exchange, notably with the t3 wanderer which is still made in Canada.
Remaining at your disposal and we accept our apologies for this production location error.
Best regards
Traclet Sébastien
Please excuse us, we have not yet changed all the production locations on Tilley hats because in our entire stock we still have hats made in Canada. For many models we have already changed this information, notably on the ltm6 but on the Ltm8, we still have old stock.
This production location does not tarnish its quality of manufacturing and fabric.
If these hats do not give you complete satisfaction, it is of course possible to return them for an exchange, notably with the t3 wanderer which is still made in Canada.
Remaining at your disposal and we accept our apologies for this production location error.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
No Pb…
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A
Rating: 4 out of 5
A bit disappointed by the lack of packaging worthy of such an item
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