Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello
what is the issue with the order?
Best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2022
Regarding the use of the site up to the order, nothing to say, everything went well. The ordered product is of quality, now let's see how it performs in use.
The only issue in the process is the delivery by COLISSIMO. Still as catastrophic, like this company. I was almost lucky to have received my package. This is certainly the only point that will make me hesitate to order from Traclet in the future unfortunately. Unless another option allows for home delivery...
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Response from Chapellerie Traclet
Hello
thank you for your message.
Yes we also offer delivery to your home with or without signature.
best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2022
To be tested for a few months before being able to respond
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Response from Chapellerie Traclet
Hello
thank you for your message.
But can you indicate to us the reasons for this negative rating of 1/5.
The products do not satisfy you?
Such a rating is difficult to understand.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2022
complete satisfaction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2022
Site meets my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2022
Hat damaged on one side
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2022
Products conform and fast delivery 8
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2022
Very good, but lacking information on the specifications of the leather belts (king size in one size).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2022
Funny management of relationships!
Pay and learn that the product is not available!
Finally delivered a few days later without any information.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/05/2022
not great
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Response from Chapellerie Traclet
Hello thank you for your message.
We are sorry for the delay but we have had supply delays.
We hope that the caps give you satisfaction.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2022
delivery made as planned
satisfied with the ordered item
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/06/2022
Your company is a disgrace to French craftsmanship.
In addition to a box that is too small which deformed the hat, you should have thought not to leave the MADE IN CHINA label stuck inside.
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Response from Chapellerie Traclet
Hello
Please excuse us, but if you received a hat made in China, it means you did not receive the correct hat because this hat reference 7905 is indeed made in France.
Thank you for sending us a photo at [email protected]
so we can proceed with sending the correct hat.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2022
Super fast shipping but the hat received did not have the ribbon seen in the photo on the site and is a bit larger than announced
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2022
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2022
I am happy with the hat.
Instructions on how to care for a straw hat would have been great.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2022
2 hats ordered, one slightly too small and the other slightly too big, the use of cork bands is necessary.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2022
Light hat and nice appearance. Only downside impossible to insert a cork band to adjust it on the head
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2022
It's too long to receive the order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2022
Non-respect of the initial delivery deadline. However, very beautiful quality product.. which makes an impression
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2022
Very well packaged hat, no deformation as the box is the right size.
Regarding the hat itself I am a bit disappointed because having chosen a size XL which corresponds to size 60/61 on the product page, I find it too tight even though I have a head circumference of 59. Looking at the label it is indicated 60.... I would have liked to be able to choose between 60 and 61 but apparently it's Russian roulette in any case be careful it runs small!
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2022
Delivery on time but packaging too small so hat with creases and slightly deformed
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/05/2022
Traclet customer, I ordered a Tilley T5MO Organic airflo on May 16, having carefully checked that this model was still made in CANADA (following a review). No information until early June. I am asking for clarification. Coincidentally, I receive a response on the same day that the package is leaving the following week. I receive it on June 13. It is not the correct model. It is a crushed T4. I call. The person on the phone is correct but nothing more. I receive the correct return label to send back the hat. The new package is sent to me on June 23. I open it: 1 - the model is indeed the one ordered but the head size of 58 (7 1/4) is larger than on my other Tilley TW7 by 1.5 fingers??!! 2 - no explanatory booklet on Tilley hats and especially 3 - the hat has been strangely made in CHINA for a week (I had checked the site well the previous week) !!!!
I cannot comment on the quality of the hat made in China. Traclet is not serious as they could have informed me that the production of this olive model is Chinese while the same in white is still marked as made in Canada. I am therefore not happy at all and Traclet has just lost a customer.
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Response from Chapellerie Traclet
Hello
First of all, thank you for your loyalty over the years
Here is our feedback for the T5MO hat;
For the first delivery, we sent a T4MO instead of a T5MO, the model is similar but with wider brims.
For the size, if it is indicated as 58 or 7/4, it means that for Tilley, the hat is indeed 58 cm. Furthermore, the TWC7 may have shrunk with sweat at the level of the inner grosgrain.
Regarding the delivered Tilley, it has been several months since Tilley no longer provides this booklet, unless there is an error it is no longer indicated in the description but it is still on our website, here is the link
https://www.chapellerie-traclet.com/fr/content/16-guide-chapeau-tilley
Finally, regarding the production location, yes we changed it because in the last deliveries the production location changed, that is why we did it (the information about the production location in China by Tilley has been visible for several months on social networks).
We at least have the honesty to change when we have the latest arrivals.
We tried to reach you on your phone and left a message but received no response from you even though you wanted a phone exchange according to your email.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2022
Very easy
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2022
Incomplete delivery, sent three emails, silence is radio on radio silence, lack of seriousness and impossible to reach them by phone
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Response from Chapellerie Traclet
Hello
Yes, we did respond to you by email and also when sending the order that the velvet cap had to be returned.
We are waiting for a response from our manufacturer; if we cannot deliver it next week, we will refund you.
Please excuse us for this inconvenience and we hope that the two hats already received satisfy you.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/04/2022
I am still waiting to receive my hat (following a size exchange) 1.5 months later. The customer service by phone was terrible while I was just asking for information about the shipment of the hat. Very disappointed
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Response from Chapellerie Traclet
Hello
Please excuse us if our service did not fully satisfy you.
We remain courteous, but if you feel offended, please accept our apologies for that and for the manufacturing delay.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2022
Order taking without problem, but once it's done, you announce that there is a stock shortage, without giving a delivery time and you charge the credit card. Not very correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2022
Fundamentally disappointed not to find your hat in local hat shops or at summer markets, and having to order it online with all the precariousness of Ubers and transport that this generates. A cost that explodes as a result!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2022
Very good, despite some scares after online payment: I received two messages that were directed to spam. I did not open them and I do not know their content. However, I had previously received the payment notice in due form.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2022
Size unavailable in the referenced item, must rely on a neighboring item or wait for restocking.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2022
The hat is really beautiful as desired.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2022
No problems encountered on the site. I had already ordered and was satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2022
Easy to use site. Quality hats, already used. The delivery was longer than expected because the relay was changed without my notice. It's a shame, my purchase was a birthday gift, arrived 2 days late.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/03/2022
It has been over 3 months since I placed an order for 2 hats, and I still have not received them.
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Response from Chapellerie Traclet
Hello
As indicated by email for tracking, your two hats are waiting for you at the pickup point chosen during the order.
Here is the tracking colissimo 6M18310073102
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
The item meets my expectations. However, the inside of the hat indicates the inclusion of a booklet: there was none.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2022
I have an order pending restocking since April 11, 2022. Why not have a follow-up from time to time, it would be very professional. Otherwise, I recommend the company TRACLET.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2022
Order and delivery without problems.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2022
Quite happy with my delivery, except for the size. I took an S (head circumference 54cm), it is marked S on the label and the invoice, but the head circumference of the hat is more like an M because there is really too much margin for it to be really an S. I have other hats, all in S, my size, which fit me perfectly, while this one falls over my ears... It would be good to be able to insert adhesive bands to adjust it better. Otherwise, nothing to say, it's a beautiful hat, of quality, conforming to the photo and the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2022
The site is easy to navigate, and when you buy a product, you receive it in the following week as described.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2022
The hat is relatively fragile I have already noticed a snag while I take care of it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
Well-made site,
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