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Rating: 4 out of 5
GOOD SITE, CLEAR
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
I had to follow up after a few weeks due to a stock shortage, the merchandise arrived in the week that followed. Perfectly packaged and in accordance with the order,
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A
Rating: 4 out of 5
product and order tracking compliant
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A
Rating: 4 out of 5
Order processed very quickly.
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A
Rating: 3 out of 5
A GOOD NAVIGATION OF THE SITE
THE PERSON WHO ANSWERS THE PHONE IS VERY FRIENDLY
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THE PERSON WHO ANSWERS THE PHONE IS VERY FRIENDLY
A
Rating: 4 out of 5
very long delivery for my part (about 1 month).
intuitive site, easy to navigate
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intuitive site, easy to navigate
A
Rating: 4 out of 5
Good for the delivery time and the quality of the product. Small issue with the size (see cap section)
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A
Rating: 4 out of 5
compliant with the ad
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A
Rating: 1 out of 5
Incorrect product delivered and delayed; bad faith and partial refund.
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Response from Chapellerie Traclet
Hello
We initially delivered the wrong product, so we sent you a second shipment with the correct product that you returned to us.
To confirm that the second product was compliant, we took a photo of the second product delivered with the product and a caliper to confirm the diameter and a second photo showing the foot mounted on a cane.
We acknowledge the first erroneous delivery, but for the second, it is indeed the correct product with the right dimensions. Moreover, this foot was also sold in the store in Roanne with the person in the store where we placed the foot on their cane.
Thank you for your understanding.
Happy holidays.
Best regards
Traclet Sébastien
We initially delivered the wrong product, so we sent you a second shipment with the correct product that you returned to us.
To confirm that the second product was compliant, we took a photo of the second product delivered with the product and a caliper to confirm the diameter and a second photo showing the foot mounted on a cane.
We acknowledge the first erroneous delivery, but for the second, it is indeed the correct product with the right dimensions. Moreover, this foot was also sold in the store in Roanne with the person in the store where we placed the foot on their cane.
Thank you for your understanding.
Happy holidays.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
quality product
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A
Rating: 4 out of 5
good and beautiful site. a lot of choices
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A
Rating: 4 out of 5
No issues with this order, whether in delivery time or the quality of the product received. I recommend
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A
Rating: 4 out of 5
Clear and precise, well done
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A
Rating: 4 out of 5
Very fast delivery. Beret of very good quality. A gift box would have been appreciated though.
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A
Rating: 4 out of 5
Quality item
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A
Rating: 3 out of 5
A long delay due to the product being out of stock, so the delivery was also later than expected.
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A
Rating: 4 out of 5
Very good, too bad the packaging during shipping was not careful...
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A
Rating: 4 out of 5
Nothing to say about the product! Very good
However, the delivery time is way too long! 1 month and a half
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However, the delivery time is way too long! 1 month and a half
A
Rating: 4 out of 5
Readable and clear
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A
Rating: 4 out of 5
delivery on time and the product meets my expectations
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A
Rating: 4 out of 5
GOOD
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A
Rating: 3 out of 5
Nothing to say about the products. But 4 days late without information from Colissimo. Complete package but rebuilt by the carrier (sticker).
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A
Rating: 4 out of 5
Nice item, good communication during the sale, some confusion about the delivery date initially announced for the 21st and finally corrected to the 22nd. Box perforated upon delivery at the relay point
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A
Rating: 4 out of 5
Clear and accessible site.
Fast shipping and careful packaging. Product conforms to my order and quality/price is on point.
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Fast shipping and careful packaging. Product conforms to my order and quality/price is on point.
A
Rating: 3 out of 5
Quite average, disappointing!
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A
Rating: 4 out of 5
Good, easy to use
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A
Rating: 4 out of 5
Very satisfied with my order. The delivery was very fast.
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A
Rating: 4 out of 5
Nothing to complain about, impeccable
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A
Rating: 1 out of 5
Hello
I am very dissatisfied with the service because I had to send an email to get my product which was ordered on November 21 and ordered for Christmas
Taking more than a month to send a product seems completely unacceptable to me
I have received neither apologies nor explanations for the delay
Best regards
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I am very dissatisfied with the service because I had to send an email to get my product which was ordered on November 21 and ordered for Christmas
Taking more than a month to send a product seems completely unacceptable to me
I have received neither apologies nor explanations for the delay
Best regards
Response from Chapellerie Traclet
Hello
The delivery time was clearly indicated at the time of the order as 2-3 weeks.
We did our best to ensure you received it on time before Christmas.
The manufacturing time being unavoidable.
Remaining at your disposal for any questions.
Best regards
Traclet Sébastien
The delivery time was clearly indicated at the time of the order as 2-3 weeks.
We did our best to ensure you received it on time before Christmas.
The manufacturing time being unavoidable.
Remaining at your disposal for any questions.
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
Fez hat too big compared to the ordered size
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A
Rating: 4 out of 5
good product, delivery within the expected time
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A
Rating: 4 out of 5
Ease of ordering, fast and quality delivery, too bad you have to pay for return shipping (especially when the item does not meet the expected quality) but refund is easy.
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A
Rating: 4 out of 5
Very well made and practical site, too bad there are few sizes available
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Rating: 4 out of 5
very beautiful product
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Rating: 3 out of 5
The head entry is just a simple fabric ribbon and not a leather band with a pom-pom like in traditional hat-making for felt hats. I expected better finishing from Traclet (considering the price)...
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Rating: 4 out of 5
The beige leather Trilby hat size L 58/59 is too large, I returned it by colissimo on 12/17/21. I am waiting for the same in size M 56/57 in return. However, its shape and quality suit me perfectly.
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A
Rating: 4 out of 5
LACK OF PHOTOS.
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A
Rating: 3 out of 5
Disappointing product in quality
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A
Rating: 4 out of 5
Navigating the site is a bit complicated to find the size of hats and caps
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Rating: 4 out of 5
fast site and varied products
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