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Rating: 4 out of 5
Reliable site
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Site = very good very good quality of products
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A
Rating: 4 out of 5
There was an error in the size of the cap received. Customer service immediately responded to me, the correct size was sent the next day, package delivered within two days with a return label for the wrong cap. Order with your eyes closed, because in case of a problem, customer service is great!
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A
Rating: 4 out of 5
Generally satisfied with my purchase
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A
Rating: 4 out of 5
Nothing to complain about, it resonated true!!!
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Rating: 4 out of 5
Order conforms to the request
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Rating: 3 out of 5
Item arrived unusable and returned, at my expense.
Waiting for a new shipment.
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Waiting for a new shipment.
A
Rating: 4 out of 5
Conforms to what is expected
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A
Rating: 1 out of 5
I am very satisfied. Everything worked 100 percent, thank you very much
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Rating: 4 out of 5
Good
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Rating: 1 out of 5
I ordered 2 hats and received them within the announced deadlines, so far so good. But one of the 2 hats is not the one I ordered.
I sent an email with a photo to Traclet on the same day (5 days ago) and I still have no response.
It is out of the question for me to return a product at MY EXPENSE due to an error that is not my fault.
Please respond to my email within 24 hours of posting my message.
*My request is legitimate and especially polite.
I am more than disappointed with your services.
Stéphane
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I sent an email with a photo to Traclet on the same day (5 days ago) and I still have no response.
It is out of the question for me to return a product at MY EXPENSE due to an error that is not my fault.
Please respond to my email within 24 hours of posting my message.
*My request is legitimate and especially polite.
I am more than disappointed with your services.
Stéphane
Response from Chapellerie Traclet
Hello Mr. Rollet Stephane,
We apologize for the delayed response, we did not see your email in our spam.
As indicated by email this morning before all your comments;
The correct hat is being sent today and you can keep the mistakenly received hat for free.
We are sending the correct hat today.
Best regards
Traclet
We apologize for the delayed response, we did not see your email in our spam.
As indicated by email this morning before all your comments;
The correct hat is being sent today and you can keep the mistakenly received hat for free.
We are sending the correct hat today.
Best regards
Traclet
A
Rating: 4 out of 5
Satisfactory navigation
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A
Rating: 3 out of 5
The site is okay, not the prettiest but easy to navigate.
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Rating: 1 out of 5
I ordered 2 berets of the same size, one arrived with the size number modified by hand to make it look like it was the right size. This is unacceptable.
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Response from Chapellerie Traclet
Hello
Please excuse us if there was a correction.
Thank you for sending us a photo of the received model at [email protected]
Is the beret not suitable in terms of size?
If so, we will proceed with its exchange by sending a return label.
Remaining at your disposal
Best regards
Traclet Sebastien
Please excuse us if there was a correction.
Thank you for sending us a photo of the received model at [email protected]
Is the beret not suitable in terms of size?
If so, we will proceed with its exchange by sending a return label.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 3 out of 5
Easy order and quickly shipped! I recommend++
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A
Rating: 1 out of 5
Disappointed, I ordered a mountain hunter's pie and received a Basque beret that is too big.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Is the beret sent approximately 33 cm? Please let us know the diameter you received.
The inside of the beret is labeled Basque beret but the dimensions indeed make it a mountain hunter's beret.
Remaining at your disposal
Best regards
Traclet Sebastien
Please excuse us if we made a mistake.
Is the beret sent approximately 33 cm? Please let us know the diameter you received.
The inside of the beret is labeled Basque beret but the dimensions indeed make it a mountain hunter's beret.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Very fast delivery (one day ahead of schedule). A perfect chapka, the other would have benefited from having a tie that tightens behind the head. But satisfactory purchases
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Rating: 4 out of 5
Good site, clear
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Rating: 4 out of 5
The site is fluid and well made
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Rating: 4 out of 5
Well done
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Rating: 4 out of 5
The site is good, very fast delivery hat that seems to be of very good quality.
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Rating: 4 out of 5
Quality products.
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Rating: 4 out of 5
beret arrived in a nice box it's a gift for Christmas
I haven't opened and tried it yet
we'll see
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I haven't opened and tried it yet
we'll see
A
Rating: 4 out of 5
Good quality-price ratio.
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Rating: 1 out of 5
Negative review
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Response from Chapellerie Traclet
Hello
Thank you for your comment but what issues do you have with the hat?
Please tell us more about this review.
Best regards
Traclet Sebastien
Thank you for your comment but what issues do you have with the hat?
Please tell us more about this review.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Hat received on time. Responsive Customer Service following an inquiry.
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Rating: 3 out of 5
Mix-up in the shipment
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Rating: 4 out of 5
satisfied with the information provided on the site
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Rating: 4 out of 5
Pleasant navigation on the site. Very wide choice. But no news of my order after 3 weeks. I send an email without response. I call and I am told that my order has arrived and will be shipped. Order received with a 24h delay compared to the forecast.
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Rating: 4 out of 5
First purchase at TRACLET: product conforms to the order and seems to be of good quality.
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Rating: 3 out of 5
nothing
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Rating: 4 out of 5
Very good for the hat, conforms to the description and photo. A small downside on the adhesive paper that closed the package, it was completely cut and the package was opened fortunately without consequence on the content.
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Rating: 4 out of 5
The order was a bit delayed but received and product conforms to my expectations.
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Rating: 4 out of 5
Good quality and careful shipping. Only downside: The felt hats of Italian origin run small, to the point that an additional size would have been perfect.
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Rating: 4 out of 5
Very rich and varied site presenting a wide choice of headgear.
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Rating: 3 out of 5
on my last order
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Rating: 3 out of 5
Hello, just to inform the customer that there will be a delay in delivery on their order (order at the beginning of September with a delay of 2 to 5 weeks expected, delivery at the beginning of December)
Thank you
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Thank you
A
Rating: 4 out of 5
Everything is very good :-)
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Rating: 4 out of 5
I am satisfied: fast shipping, simple navigation on the site, very fast delivery. However, a bit disappointed with my chapka: it is very nice but I expected a black and white chapka with light fur and I received a black and gray chapka. It is beautiful and keeps me warm but I did not expect that when opening my package. This is certainly due to the photos: the light must certainly alter the colors. Apart from that, I am delighted, the mittens are very warm and comfortable and the chapka is very soft, very warm, and comfortable! I am still happy! Next time I will look at the photos twice.
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Rating: 4 out of 5
Very responsive.
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