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Rating: 4 out of 5
I recommend.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
practical and responsive site
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A
Rating: 4 out of 5
My order arrived very quickly, I am delighted. The beret I ordered for myself is top-notch, perfect size, very happy. The others are gifts but I have no doubt they will please. Thank you.
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A
Rating: 3 out of 5
I only give three solely for the delivery time. The beret is beautiful and of remarkable quality. But more than a month to be delivered is unacceptable!!! Without follow-ups on my part, I might still be waiting. I can understand a stock shortage, but not the lack of information.
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A
Rating: 4 out of 5
Site with very clear navigation.
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A
Rating: 4 out of 5
Hello, wide choice.
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A
Rating: 3 out of 5
The site indicates delivery in 24/72h....: order placed on November 7 and shipped on November 16. Even if there is a holiday, that's a long time.
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A
Rating: 4 out of 5
very well-made site, all products are there and there is a choice.
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A
Rating: 4 out of 5
There is a lot of choice and for all budgets. Order received very quickly. Well packaged. Thank you.
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A
Rating: 4 out of 5
Good.
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A
Rating: 3 out of 5
Good navigation on the site, it's clear and good customer service, I am satisfied, thank you very much.
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A
Rating: 4 out of 5
Well presented and clear.
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A
Rating: 4 out of 5
Perfect.
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A
Rating: 4 out of 5
Received yesterday!
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A
Rating: 4 out of 5
Impeccable.
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A
Rating: 4 out of 5
Product ok fits well, fast delivery.
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A
Rating: 3 out of 5
Hello. When choosing the delivery method, I opted to have the 3 ordered hats delivered to my home without mandatory signature. This allowed me not to be present at the time of delivery. In the end, the choice of packaging was not suitable for a standard mailbox, and therefore could not fit inside. In the end, I had to go pick up my package at the post office. Please adapt your packaging to mailboxes, especially since three hats should fit in many mailboxes!!!
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A
Rating: 3 out of 5
2 points to absolutely improve I think:
- The package arrived almost open as the craft tape used is fragile, and there was no protection against crushing the hat... really not great.
- The quality of the hat: I still spent 70 euros on this hat, and it's almost like a joke costume hat... a bit better finished, but the quality and sturdiness of the hat for this price is really below what we expect...
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- The package arrived almost open as the craft tape used is fragile, and there was no protection against crushing the hat... really not great.
- The quality of the hat: I still spent 70 euros on this hat, and it's almost like a joke costume hat... a bit better finished, but the quality and sturdiness of the hat for this price is really below what we expect...
A
Rating: 4 out of 5
The cap fits small...
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A
Rating: 1 out of 5
I received the beret in a simple envelope folded in two. I am really disappointed, I really can't see myself giving it as a gift like that! I should have followed my first impression and bought it on Amazon, at least there, presentation matters, the beret is in a cardboard box, the minimum!
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Response from Chapellerie Traclet
Hello
The Flechet Basque beret at 15 euros is sent in a simple envelope because this model is not sold by the brand in a box.
Such a beret cannot be sent in a box that will take more packaging than the product.
We do have berets with boxes that are noted but unfortunately not this model.
We have taken your message into account and we will see if we can improve the packaging of this model.
Best regards
Traclet Sebastien.
The Flechet Basque beret at 15 euros is sent in a simple envelope because this model is not sold by the brand in a box.
Such a beret cannot be sent in a box that will take more packaging than the product.
We do have berets with boxes that are noted but unfortunately not this model.
We have taken your message into account and we will see if we can improve the packaging of this model.
Best regards
Traclet Sebastien.
A
Rating: 4 out of 5
The delivery is too long.
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A
Rating: 4 out of 5
SPEED.
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A
Rating: 4 out of 5
Still as efficient.
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A
Rating: 4 out of 5
good
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A
Rating: 1 out of 5
I RECEIVED NOTHING!
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Response from Chapellerie Traclet
Hello
Thank you for your message, as requested by email we called you to discuss the delivery issue. We have not received any response from you except for this message.
The Colissimo tracking 6m18000924424
Indicates that the package is being delivered to the pickup point.
We have just made a complaint today.
As we advised you, it is best to call the post office to get the package.
Best regards
Traclet Sebastien
Thank you for your message, as requested by email we called you to discuss the delivery issue. We have not received any response from you except for this message.
The Colissimo tracking 6m18000924424
Indicates that the package is being delivered to the pickup point.
We have just made a complaint today.
As we advised you, it is best to call the post office to get the package.
Best regards
Traclet Sebastien
A
Rating: 3 out of 5
Beautiful models, but unavailable for sale
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A
Rating: 4 out of 5
Delivery speed
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A
Rating: 4 out of 5
In my opinion, the hat is not deep enough and yet I don't think I have a sugar loaf head!!!
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A
Rating: 4 out of 5
I had made a mistake with the size, I found the return procedure to be quite appropriate.
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A
Rating: 1 out of 5
The hat arrived dirty. On a black hat, it shows.
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Response from Chapellerie Traclet
Hello
Please excuse us.
Can you send us a photo at [email protected]
We can send you a brush to clean the dust.
Remaining at your disposal
Best regards
Traclet Sebastien
Please excuse us.
Can you send us a photo at [email protected]
We can send you a brush to clean the dust.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
It's difficult to appreciate the difference between hats of equivalent price online
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A
Rating: 1 out of 5
To avoid
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Response from Chapellerie Traclet
Hello
Thank you for your message, we experienced a delivery delay. We hope the cap meets your satisfaction.
Best regards
Traclet
Thank you for your message, we experienced a delivery delay. We hope the cap meets your satisfaction.
Best regards
Traclet
A
Rating: 4 out of 5
Nothing to report!
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A
Rating: 4 out of 5
Out of the three night caps purchased (one was supposed to be black but was delivered white), my husband appreciates the quality of the two white ones. The third one (beige) is tighter and can serve as an outdoor cap. I am satisfied with my order although the delivery was too long.
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A
Rating: 4 out of 5
I regret that I was advised to take the widest head circumference, which means I ended up with a hat that is ultimately too big...
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A
Rating: 3 out of 5
Average because there was no information for several weeks after the order even though my account had been debited.
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A
Rating: 4 out of 5
compliant with my request
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Rating: 3 out of 5
Average
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A
Rating: 4 out of 5
Nice product.
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A
Rating: 1 out of 5
Package missing from the delivery point
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Response from Chapellerie Traclet
Hello
The order was indeed sent from us on time for you to be delivered the next day. Please excuse us if TNT had a delivery issue at the pickup point.
According to the tracking, the package will be delivered today.
Here is the TNT tracking 9217777522664511
https://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do
Best regards
Traclet
The order was indeed sent from us on time for you to be delivered the next day. Please excuse us if TNT had a delivery issue at the pickup point.
According to the tracking, the package will be delivered today.
Here is the TNT tracking 9217777522664511
https://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do
Best regards
Traclet