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Rating: 4 out of 5
problem-free delivery
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
good
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A
Rating: 1 out of 5
I had ordered a black hat, I received a white one and I can't manage to return it on the site.
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Response from Chapellerie Traclet
Hello
Sorry but we did not make a mistake as indicated on your invoice and the packing list, the chosen color is white. Moreover, currently, the black color is not available for this model.
So please check your invoice as the comment is not correct.
It is indeed possible to return it by following the return procedure
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Best regards
Traclet Sebastien
Sorry but we did not make a mistake as indicated on your invoice and the packing list, the chosen color is white. Moreover, currently, the black color is not available for this model.
So please check your invoice as the comment is not correct.
It is indeed possible to return it by following the return procedure
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Best regards
Traclet Sebastien
A
Rating: 3 out of 5
Fast shipping, merchandise return also fast....but restocking of a product is slow.
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A
Rating: 4 out of 5
Nothing to report, ordered item conforms to delivery made in 3 days
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A
Rating: 4 out of 5
Happy with the product and its delivery and adherence to the delivery deadline, I will recommend the site
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A
Rating: 4 out of 5
waiting for 2 months
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A
Rating: 3 out of 5
product too small size does not match
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A
Rating: 4 out of 5
very good navigation on the site. very clear category.
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A
Rating: 3 out of 5
Positive: fast delivery (Chronopost so paid) & hat in excellent condition
To review: the packaging of the hat (I would have preferred tissue paper and/or a small fabric protective cover)
Brush: the color is not the right one, nor the model
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To review: the packaging of the hat (I would have preferred tissue paper and/or a small fabric protective cover)
Brush: the color is not the right one, nor the model
A
Rating: 4 out of 5
Hello Madam Sir, It is very unfortunate that the ear covers are not a bit larger. My ear is barely protected. Regards
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A
Rating: 4 out of 5
Very serious site, the product is compliant with the order, the aids on the site: advice for maintenance and for taking the right size are very useful especially for a first purchase.
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A
Rating: 4 out of 5
Deadline respected, compliant with the order
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A
Rating: 3 out of 5
It's a shame that the delivery time is not clearly indicated or really respected
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A
Rating: 4 out of 5
Nothing to report. Perfect!
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A
Rating: 1 out of 5
Delivery speed OK.
However, I am very disappointed with the quality of the Miki received!
Indeed, the button located on the top is defective after wearing it for a day!!!
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However, I am very disappointed with the quality of the Miki received!
Indeed, the button located on the top is defective after wearing it for a day!!!
Response from Chapellerie Traclet
Hello
Thank you for your message, please excuse us for this inconvenience.
Please send us a photo at [email protected]
Thus we will proceed to send a new Miki with a return label for the defective model.
Best regards
Traclet Sebastien.
Thank you for your message, please excuse us for this inconvenience.
Please send us a photo at [email protected]
Thus we will proceed to send a new Miki with a return label for the defective model.
Best regards
Traclet Sebastien.
A
Rating: 4 out of 5
Well received, quickly and in perfect condition.
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A
Rating: 4 out of 5
Very good but a bit small
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A
Rating: 3 out of 5
This is the second time I order via CHRONOPOST and the second time I am delivered by COLISSIMO. It was a gift for my birthday and I still haven't received it!
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A
Rating: 4 out of 5
I immediately found the product I was looking for on the website, at an affordable price (with an explanatory video as well)
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Everything is ok, and fast delivery
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A
Rating: 4 out of 5
good but a bit long for the order
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A
Rating: 3 out of 5
Good site, however it is impossible for me to return an item ordered by mistake...
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A
Rating: 4 out of 5
Satisfactory
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A
Rating: 4 out of 5
Very good site, impeccable delivery
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A
Rating: 4 out of 5
Nothing to report, very good shop
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
nothing to report, perfect
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A
Rating: 3 out of 5
size M56,57 a bit too big (made in China???)
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A
Rating: 4 out of 5
A small error with the package but quickly corrected. Thank you
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A
Rating: 3 out of 5
Difficult to pay online! I know that ChapellerieTraclet is not directly to blame but it was difficult to place the order. Thanks to the person who kindly informed me over the phone and sent me a payment form.
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A
Rating: 3 out of 5
Order 04.09 (cap + chapka)
Cap delivered on 25.10
Chapka pending
Issue?
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Cap delivered on 25.10
Chapka pending
Issue?
A
Rating: 4 out of 5
Order of a navy blue night cap, one size Ref RC074X.
One size too tight to fit all adults and teenagers. The quality seems acceptable.
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One size too tight to fit all adults and teenagers. The quality seems acceptable.
A
Rating: 1 out of 5
Site unable to validate an order for Switzerland.
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Response from Chapellerie Traclet
Hello
Thank you for your message, it's strange that you had issues ordering from Switzerland.
We have many Swiss clients including the Grand Théâtre of Geneva.
What issue did you encounter during your order?
Best regards
Traclet Sebastien
Thank you for your message, it's strange that you had issues ordering from Switzerland.
We have many Swiss clients including the Grand Théâtre of Geneva.
What issue did you encounter during your order?
Best regards
Traclet Sebastien
A
Rating: 3 out of 5
Navigating the site presents some difficulties in searching.
One example: You send me an email for a preview of the collection.
I then search for the leather cap which is only available in black on the search site.
Fortunately, you sent me information the next day presenting this
cap in brown color. Otherwise, there would have been no order
With my best regards.
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One example: You send me an email for a preview of the collection.
I then search for the leather cap which is only available in black on the search site.
Fortunately, you sent me information the next day presenting this
cap in brown color. Otherwise, there would have been no order
With my best regards.
A
Rating: 4 out of 5
well done
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A
Rating: 4 out of 5
Good reception on time, quality hat. Given the price, a nicer box and a note accompanying the hat would have been a good idea.
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A
Rating: 3 out of 5
Just to say that size 61 is too tight for me and I would have needed a 62. There is a way to wear the beret military style, perched on the top of the head and well turned over the ears, a more relaxed, looser way, which would deserve larger sizes.
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A
Rating: 4 out of 5
fast shipping and deadlines respected!! I recommend!
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