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Rating: 4 out of 5
good quality product
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
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Rating: 3 out of 5
Important delays.
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Traclet, a good discovery on the internet.
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A
Rating: 4 out of 5
Good customer service: A quick response regarding the status of my order.
Respect for the delivery time for a navy cap size 65 (3 weeks).
Good finish of the product, in accordance with the order.
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Respect for the delivery time for a navy cap size 65 (3 weeks).
Good finish of the product, in accordance with the order.
A
Rating: 4 out of 5
Regarding the site, it's perfect. For the ordered item, I will wait a bit longer before declaring myself satisfied or not.
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A
Rating: 4 out of 5
Fast delivery and in line with my expectations
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A
Rating: 4 out of 5
Beautiful product quality
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A
Rating: 4 out of 5
perfect product
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A
Rating: 1 out of 5
Out of my last three orders, only 1 has been fulfilled to date. The problem is that we only learn about the unavailability of the ordered product via email after the order has been paid.
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A
Rating: 1 out of 5
Terrible. It's a scam. Over 100 days for a cane and without any information; no thanks. Forget me.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay.
The summer period has been complicated for our manufacturer.
We hope that the model received meets your complete satisfaction.
Best regards
Traclet Sebastien
Please excuse us for this delivery delay.
The summer period has been complicated for our manufacturer.
We hope that the model received meets your complete satisfaction.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
I received my package well,
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A
Rating: 4 out of 5
Nice site.
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A
Rating: 3 out of 5
size 58 is too big, :::::
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A
Rating: 4 out of 5
A wide choice of items, while there are hardly any hatters left in town. Good quality item (hoping this will be confirmed with use) for a very reasonable price
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A
Rating: 4 out of 5
Well-designed site. Important choice but not all sizes are always available.
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A
Rating: 4 out of 5
I asked if they could add a second one if they had it. I was given the answer with the shipment. I would have preferred to be told by email and I could have added another cap. But maybe I wasn't clear!
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A
Rating: 4 out of 5
This hat is a bit small
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A
Rating: 3 out of 5
The website does not indicate if the item is in stock in the color and size ordered. Traclet only informed me of this during my call when I was worried about not having news of my order. As soon as we agreed on another color, the customer service and delivery were very efficient.
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A
Rating: 4 out of 5
Nothing to say, perfect order
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A
Rating: 4 out of 5
Various categories of headgear
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A
Rating: 4 out of 5
Impeccable product..but I put a few more euros to have a box to keep it...best regards
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A
Rating: 4 out of 5
Products conform to the photo
Good quality
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Good quality
A
Rating: 4 out of 5
No response to my question about the size
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A
Rating: 1 out of 5
Delivered 4 months after the order after a refund request. No explanation. It's borderline dishonest.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer has had significant delays in obtaining the Gore Tex membrane.
Furthermore, the order was shipped the day before your message.
We hope that the hat gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sebastien
Please excuse us for this delivery delay, our manufacturer has had significant delays in obtaining the Gore Tex membrane.
Furthermore, the order was shipped the day before your message.
We hope that the hat gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Clear site, filled with good products, details, and advice. However, I think there are products that will no longer be restocked (depending on sizes), it should be more explicit on this point.
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A
Rating: 1 out of 5
There are two different caps in the photos on the site, obviously I received the wrong one, what a shame!
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Response from Chapellerie Traclet
Hello
Thank you for your message.
Yes, there are more than three photos to show that each cap is unique.
Which model would you like and in which size to see if we can change it for the desired cap.
Remaining at your disposal
Best regards
Traclet Sebastien
Thank you for your message.
Yes, there are more than three photos to show that each cap is unique.
Which model would you like and in which size to see if we can change it for the desired cap.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Everything is compliant.
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A
Rating: 3 out of 5
I had asked for advice on the size and I was told that S/M would be a bit tight for size 58. But L/XL is a bit big. Wouldn't it be better to keep the classic sizes?
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Rating: 4 out of 5
Good product
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Rating: 3 out of 5
Not satisfied with the delivery, almost 2 weeks delay.
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Rating: 3 out of 5
There was first an inability to scroll through the size menu, then there was an error due to the clumsy correction of the size labels on the site, still for the same chosen item.
But your responsiveness ultimately paid off, and everything is back to normal.
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But your responsiveness ultimately paid off, and everything is back to normal.
A
Rating: 4 out of 5
Quality of products and speed of shipping. A safe bet!
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Rating: 4 out of 5
Always a lot of choices on this site. I quickly found and ordered what I was looking for, at a reasonable price
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Rating: 4 out of 5
Very good service
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Rating: 4 out of 5
Good products, quick delivery, means somewhere good team. That's sound rather good.
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Rating: 4 out of 5
Could be improved with the 'filter' part. Possibility to add additional points to go as quickly as possible to our search.
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A
Rating: 4 out of 5
Many items. Beautiful photos...
Selection or sorting criteria a bit limited.
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Selection or sorting criteria a bit limited.
A
Rating: 3 out of 5
Order placed on 07/07/2021 and delivery received on 25/09/2021! The payment was processed without delay and we waited more than two and a half months to receive the ordered product.
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A
Rating: 4 out of 5
Difficult to navigate the site, as it lacks sorting options (everything at once for example.)
Order from Friday received on Monday, impeccable packaging and item compliant with the description. Good purchase
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Order from Friday received on Monday, impeccable packaging and item compliant with the description. Good purchase