Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I still haven't received my hat.
It's been 3 months since I ordered a bowler hat.
After sending emails, I have remained without a response from you.
I do not recommend anyone to order a hat from Traclet.
.....
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Response from Chapellerie Traclet
Hello
Here is the tracking of your order, the package is indeed on its way.
https://www.laposte.fr/outils/suivre-vos-envois?code=7Q08683736582
We will make a complaint today.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2021
The site is well made. The hat I received is of good quality. Only downside: I ordered a size 56/57 and received a size 57, so a bit too big. A detail, however.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/07/2021
I am very happy with my hat, but I wanted it in black and I received it in green: it is very difficult to know which color was chosen on the site, there is only one photo in black (for the hat I took anyway) and no visual difference when clicking on one color or another: I didn't even realize I was ordering in green... this could be improved on the site.
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Response from Chapellerie Traclet
Hello, we have taken your message into account and we will try to resolve this issue. For the green hat, it is indeed possible to change it if it does not suit you. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2021
Happy with the beanie
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/08/2021
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Response from Chapellerie Traclet
Hello
Thank you for letting us know the issue encountered with your order.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2021
Good but a very long delay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2021
Nothing to report
Order and delivery top-notch
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2021
PayPal made 2 payments but I would like to know how I will recover the remaining 2 payments following the purchase of a single order!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2021
Satisfied with my order despite the delivery issue
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2021
The search system does not satisfy me. The yellow hat I ordered cannot be found among the yellow hats. Also, there is no possibility to save for later what I found while searching.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2021
Fast and efficient service. The product labeled as size 56 is actually size 55 (measured with a tape measure).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2021
The hat is perfect
I just would have liked the delivery to be so too
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2021
Navigation is a bit laborious when you don't know the vocabulary of hat making but you find very quickly.
Too bad there are many unavailability (on the items I was targeting)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2021
I recommend this supplier.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/09/2021
Too dark, does not match the indicated color
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
Can you clarify, indeed you ordered two items and the comment is not appropriate for both.
It is certainly possible to exchange it if the color does not suit you.
Remaining at your disposal
Best regards
Traclet Sebastien.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2021
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2021
Hello, satisfied with the order and the product ordered. However, the delivery time is a bit long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/09/2021
I don't like the material of this hat.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
Sewn logo slightly crooked
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2021
I ordered the wrong size.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2021
In line with my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2021
Nothing particular to say. I was looking for a hat maker online and came across this site, pleasant to visit and the delivery is fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2021
very explicit photo corresponding to my search
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/09/2021
Very poor satisfaction level
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Response from Chapellerie Traclet
Hello
Thank you for your message, please let us know the issues encountered to give a rating of 1/5.
Remaining at your disposal to understand your disappointments and try to improve our services.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2021
quick and easy purchase, delivered in Italy in 5-6 days
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2021
Not satisfied with my order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/09/2021
I am very disappointed with the trilby model I just received. It fits poorly, is not provided with reducers, and is way too high. I did not order a top hat! I do not recommend this model from this supplier.
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Response from Chapellerie Traclet
Hello
For the wedges in lines, yes we do not provide them during shipping but we send them for free if the hat is a bit large.
We are also disappointed that the information on the height of the crown was not seen because as noted on the product sheet, this model has a crown of 10 cm.
It is certainly possible to return the item if you do not like it.
Remaining at your disposal
Best regards
Traclet Sebastien.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2021
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2021
A practical site, pleasant navigation
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2021
Certainly there is a choice but at the time of payment, the payments are refused and this by card so you have to call to either reorder or pay the person online who is not very nice!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2021
but yes, your site is good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2021
perfect, delivered very quickly, the item meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2021
No problem
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2021
Too small for a 63.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2021
Good at first, disappointed afterwards.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/06/2021
I have not received my order, it's outrageous!
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Response from Chapellerie Traclet
Hello
The order has left our premises under the tracking colissimo CF226566561FR
We will make a complaint to colissimo to see where it is.
In case you do not receive the package, please let us know by email at [email protected]
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/07/2021
I received a cap that is clearly not the right size despite choosing the correct dimension. Indeed, this is already the 3rd time I buy the same product in a few years (this cap, due to its material and color, does not tolerate UV well, I was warned in the store where I went at the time of the first purchase but they did not have it in stock last time and did not know when it would be restocked). The store I used to go to clearly advised me to try online. And this is the only site where I found the same model for a higher price not to mention shipping costs and finally, the size (55cm) is no longer indicated inside as I was used to but an S for small. Unusable product because it measures at least 56cm (yes, I have a small head).
I am extremely disappointed to have been left 7 weeks without headwear rather than 3 or 4 as stated on the page and moreover, to receive a product that does not fit.
Best regards.
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Response from Chapellerie Traclet
Hello
Thank you for your message, for the size, inside a Crambes cap, now the size is indicated by the size S which is 54/55 cm as indicated in our size chart.
https://www.chapellerie-traclet.com/fr/content/6-mesurer-sa-taille-de-chapeau-casquette-tour-de-tete
For the delay, please excuse us but Crambes did their best with the summer holidays to deliver us as quickly as possible.
Finally, if this size is too large, it is certainly possible to change it.
Remaining at your disposal.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2021
Good quality and good prices.
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