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Rating: 3 out of 5
A lot of time between the order and the delivery.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good site, good products, fast delivery but many sizes and references are missing. The 'notify me when the product is available' function has never worked for me: I have never been informed of anything.
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A
Rating: 4 out of 5
good delivery corresponding to the order
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A
Rating: 4 out of 5
very satisfied. The ventilation could be more significant
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A
Rating: 4 out of 5
I have already recommended it to people around me
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A
Rating: 4 out of 5
everything went well, I only regret that you do not indicate the names and addresses of the pickup points, it is still very important to determine your delivery choice... unless it is done on purpose to lead us to take more expensive options? Open question, it's up to you to answer it
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A
Rating: 4 out of 5
nothing to complain about
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A
Rating: 4 out of 5
Very satisfied with our order.
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A
Rating: 4 out of 5
Satisfactory site and very satisfactory quality
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A
Rating: 1 out of 5
Package received after numerous follow-ups with a customer service that is very difficult to reach!
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Response from Chapellerie Traclet
Hello
Thank you for your message.
Please excuse us for this delay, for the naughty hat, we had delays because the hat comes from the United States and it was stuck in customs.
We urgently sent you the blue trilby by chronopost.
Please excuse us for these inconveniences.
We hope that the hats meet your satisfaction.
Best regards
Traclet Sebastien
Thank you for your message.
Please excuse us for this delay, for the naughty hat, we had delays because the hat comes from the United States and it was stuck in customs.
We urgently sent you the blue trilby by chronopost.
Please excuse us for these inconveniences.
We hope that the hats meet your satisfaction.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
The hat is very nice and fits my husband very well, beautiful color, flattering... the only complaint: its price because my husband often loses his hats, beanies, etc....!
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A
Rating: 4 out of 5
The hat meets my expectations. That said, I regret a size issue. The size of hats that usually fits me is too large here. The problem was solved with a head size reducer.
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A
Rating: 4 out of 5
Everything went as planned
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A
Rating: 4 out of 5
Everything was almost perfect.
The only small complaint: it was only after placing the order that I was informed that the hat was on backorder, without any indication of when it would be available. However, it was a summer hat, and nothing indicated when it would be available! I called your services and was very kindly reassured! The hat was finally delivered and it is great!!! So we are very happy!
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The only small complaint: it was only after placing the order that I was informed that the hat was on backorder, without any indication of when it would be available. However, it was a summer hat, and nothing indicated when it would be available! I called your services and was very kindly reassured! The hat was finally delivered and it is great!!! So we are very happy!
A
Rating: 3 out of 5
Hello. The criticism does not concern the product or the speed of delivery (which both deserve five stars) but the connection to the account; it was impossible for me. I then called and the order was smoothly processed thanks to my contact person.
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A
Rating: 4 out of 5
I am satisfied
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A
Rating: 4 out of 5
delay since shipping without issues.
You should inform about delivery times when the ordered product is out of stock. It would be more reassuring for the customer.
Received product corresponds to the order
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You should inform about delivery times when the ordered product is out of stock. It would be more reassuring for the customer.
Received product corresponds to the order
A
Rating: 4 out of 5
Very good quality! My first purchase… surely not the last!
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A
Rating: 4 out of 5
well-stocked and clear site, you can definitely find shoes that fit or rather hats that suit you.
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A
Rating: 3 out of 5
Hello, I am missing one item out of 4: the Cousteau Marine beanie in one size. Will you wait for a restock or will you issue a credit?
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A
Rating: 4 out of 5
very high quality hat.
only regret is the shipping time which could be explained by the manufacturing time?
overall well done.
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only regret is the shipping time which could be explained by the manufacturing time?
overall well done.
A
Rating: 4 out of 5
The gift is nice even though the ribbon is not black as in the photo but brown.
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A
Rating: 3 out of 5
Serious.
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A
Rating: 4 out of 5
The hat fits a bit small…
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A
Rating: 3 out of 5
Very good.
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A
Rating: 3 out of 5
Missing sizes especially in size 60 (always size 60). I would have bought more products if available immediately in size 60. Too bad!!!
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A
Rating: 1 out of 5
Out of stock. Waiting time +++
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
The delivery time of 3/4 weeks was indeed well noted when choosing the size. This manufacturing delay is also indicated in the order summary and a third time, an email is sent to indicate this delay.
We understand that for many 3/4 weeks may seem long but unfortunately Laulhere, which is the last manufacturer of berets for the army, currently requires a delay of 3/4 weeks that we cannot reduce as they have no stock.
Thank you for your understanding.
Best regards
Traclet Sebastien
Thank you for your comment.
The delivery time of 3/4 weeks was indeed well noted when choosing the size. This manufacturing delay is also indicated in the order summary and a third time, an email is sent to indicate this delay.
We understand that for many 3/4 weeks may seem long but unfortunately Laulhere, which is the last manufacturer of berets for the army, currently requires a delay of 3/4 weeks that we cannot reduce as they have no stock.
Thank you for your understanding.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Pure wool quality Top class...
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A
Rating: 4 out of 5
not enough size unfortunately
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A
Rating: 4 out of 5
satisfied, except for the labels stuck inside directly on the felt.
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A
Rating: 3 out of 5
Hello, the hat is in accordance with the description, too bad the ribbon is not a real knot that cannot be modified or personalized.
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A
Rating: 4 out of 5
Original product that seems to be of quality. I just didn't find a label justifying a place of production.
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A
Rating: 3 out of 5
Super fast delivery. However, the product was received in paper packaging that had many grease stains...
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A
Rating: 4 out of 5
Navigating the site is simple and pleasant.
The delivery was made within the announced deadlines.
The package protected the merchandise well.
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The delivery was made within the announced deadlines.
The package protected the merchandise well.
A
Rating: 4 out of 5
When searching for a product on the site, the application indicated a delivery time of 2 to 3 weeks depending on the size searched, and at the time of placing the order this time was reduced to 48 hours, good!
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A
Rating: 3 out of 5
Disappointed with the quality of my purchase. I have bought these hunting caps several times and they were lined. Especially for the price I paid, I expected better quality.
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A
Rating: 4 out of 5
Site where I found Biclip suspenders made in France
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A
Rating: 4 out of 5
Delivery within the announced time.
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A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
Everything is perfect nothing to say
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