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Rating: 4 out of 5
very good
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Satisfied with my purchase
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A
Rating: 3 out of 5
Hello, a bit disappointed because the white cap inside has a slightly yellowed forehead contour. Cap that has been used in my opinion on display and must have been tried on which would explain the impression of dirt, I would have preferred a cap that has not been used as a model.
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A
Rating: 3 out of 5
Hat finish not perfect for the price. The rest is perfect.
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A
Rating: 1 out of 5
Random delivery
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Response from Chapellerie Traclet
Hello
Yes, the delivery had a delay on the captain's cap.
The information was indicated when choosing the size as well as by email.
We are sorry but for the quantity ordered we only have two sizes 57 cm in stock out of three.
Thank you for your understanding
Best regards
Traclet Sebastien
Yes, the delivery had a delay on the captain's cap.
The information was indicated when choosing the size as well as by email.
We are sorry but for the quantity ordered we only have two sizes 57 cm in stock out of three.
Thank you for your understanding
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Satisfied with the product but disappointed by the delivery times.
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A
Rating: 4 out of 5
Satisfied with the delivery
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A
Rating: 4 out of 5
Good site, clear, happy to have found what I was looking for!
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A
Rating: 3 out of 5
Review the returns.
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A
Rating: 3 out of 5
Hello, I would have given more if Traclet hat shop was not too eager to cash in but to deliver first.
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
no other opinion
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A
Rating: 4 out of 5
Very wide choice of hats. Prices sometimes a bit high.
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A
Rating: 3 out of 5
Too bad you put glue on the belt that is on the hat if you want to remove it, it leaves nice glue marks.
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A
Rating: 3 out of 5
There is an error in the shipment.
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A
Rating: 4 out of 5
Not shaved
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A
Rating: 4 out of 5
Very fast delivery, perfect hat upon order
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A
Rating: 4 out of 5
large choice
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A
Rating: 4 out of 5
Very good product
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A
Rating: 4 out of 5
correct
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A
Rating: 3 out of 5
Communication problem regarding the order of this hat which almost did not arrive on time for the scheduled ceremony date.
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A
Rating: 4 out of 5
Too bad we have to accept cookies to continue browsing the site
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A
Rating: 3 out of 5
Color not exact
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A
Rating: 3 out of 5
The cap did not match the ordered model and arrived more than a month and a half late! Good quality, fortunately!
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A
Rating: 3 out of 5
a bit disappointed with the product and the color of the visor
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A
Rating: 1 out of 5
Deceptive photo
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Response from Chapellerie Traclet
Hello
thank you for taking the time to leave a comment.
Can you tell us more about why the photo is deceptive?
Indeed, the model received is the model we sent you, which is on our site taken on a head.
What issues are you encountering?
remaining at your disposal to find a solution to satisfy you.
best regards
Traclet sebastien
thank you for taking the time to leave a comment.
Can you tell us more about why the photo is deceptive?
Indeed, the model received is the model we sent you, which is on our site taken on a head.
What issues are you encountering?
remaining at your disposal to find a solution to satisfy you.
best regards
Traclet sebastien
A
Rating: 4 out of 5
Easy navigation, delivery as expected
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A
Rating: 4 out of 5
A correct site
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A
Rating: 3 out of 5
Correct presentation, but in my case, the product received did not correspond - by far - to that presented on the site.
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A
Rating: 3 out of 5
Well, a lot of choices for all budgets, good quality
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A
Rating: 3 out of 5
ok for the site
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A
Rating: 4 out of 5
The product corresponds well to my order, the quality of the clip that tightens the chin strap is difficult to handle, its quality is therefore average.
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A
Rating: 1 out of 5
Order placed on July 7 with express delivery for next day delivery. As of July 24, no package received, no electronic or paper delivery notice, no SMS.
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Response from Chapellerie Traclet
Hello
Please excuse us if you have not received your order.
We will make a claim on Monday regarding the first shipment and we will send it to you again on Monday.
Please excuse us for this inconvenience
Best regards
Traclet Sebastien
Please excuse us if you have not received your order.
We will make a claim on Monday regarding the first shipment and we will send it to you again on Monday.
Please excuse us for this inconvenience
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Very good, fast deliveries. Thank you
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A
Rating: 4 out of 5
Everything is OK
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A
Rating: 3 out of 5
the post forced the package to fit in the box, impossible to take it out, had to tear the cardboard at the risk of damaging its contents, complaint made to the post office.
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A
Rating: 4 out of 5
Quick delay between order and delivery
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A
Rating: 1 out of 5
Long wait for order to arrive!
Once received, item poorly sized and not as described!
Item returned!
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Once received, item poorly sized and not as described!
Item returned!
Response from Chapellerie Traclet
Hello
Please excuse us for the delay.
However, this model is one size fits all as it has an adjustable back.
What sizing issues did you encounter?
We have been selling it for several years but we have not had any sizing issues until today
Remaining at your disposal to improve the miki.
Best regards
Traclet sebastien
Please excuse us for the delay.
However, this model is one size fits all as it has an adjustable back.
What sizing issues did you encounter?
We have been selling it for several years but we have not had any sizing issues until today
Remaining at your disposal to improve the miki.
Best regards
Traclet sebastien
A
Rating: 4 out of 5
It is a pity that there are no visuals with models.
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A
Rating: 3 out of 5
Non-respect of the announced delivery time.
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