Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2021
Good site, but searches are a bit complicated
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/07/2021
Hello, your site is intuitive, the delivery was made on time but disappointment upon opening, indeed, I ordered black suspenders and received beige ones, despite the delivery note conforming to my choice. Given the short time frame of my ceremony, I am forced to keep them. A bit disappointed even if the product itself has not yet been worn
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2021
Web page quite clear and well-constructed search engine. One can easily find the desired item
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2021
order with 2 months delay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2021
Correct site, search with filters improvable, additional photos would be a plus. Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2021
very nice hat, sturdy and well protecting from the sun and cold. Nevertheless, it's a pity that the lining at the bottom is not also made of hemp.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2021
Ok, responsive and attentive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2021
perfect, all good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2021
2nd order placed on this site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2021
very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2021
I have a business and there is an error on the order. Too long delays
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2021
Very accessible and detailed site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2021
Detailed explanations on the site. Product meets expectations at first glance. However, we would have hoped for a more moderate price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2021
The site is very good, the products are well presented, the delivery and the presentation of the package are perfect, the shipping date is respected.
The hat is beautiful, except that it is a pity that the braid around the crown is not wider (it is too discreet) and that there is no lace that goes around the crown and falls back at the back in a crossed mode.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2021
delivery conforms to the order, but too long delay.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2021
The site is excellent, as is the offer. However, 5 weeks after my order, I still have not received my hat, while I live in Belgium: a week (business days) delivery time seems a bit long, while the announced delivery time in France is much shorter.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2021
Easy navigation and ordering
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Good service and good responsiveness to questions sent by email. One point to improve: it was not indicated at the time of payment that the hat was out of stock, but the delay (3 weeks) was acceptable
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2021
No refund possible
Misled about the product
Website for returns not simple
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Response from Chapellerie Traclet
Hello
thank you for the comment
the information is noted from the beginning of the product description
Straw hat for women Provençal model. This
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2021
French-made product, corresponding to my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2021
Very satisfied, I recommend the site and its products, which will cover for a good while the little hair I have left.
Thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2021
There are not enough photos on a mannequin or in a situation to get a better idea of the hat.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2021
I am not sure about recommending on this site, I like the quality
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2021
barigoules
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Response from Chapellerie Traclet
hat sits on the head and does not sink because its crown is flat. This women's hat simply holds with the two laces that are tied with ribbons under the chin. Professional hat and not a costume hat.
Attention due to numerous abuses: no exchange or refund is possible to prevent it from being worn during an evening or ceremony.
100% natural straw
French manufacturing
returns are quite simple
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2021
Delivery too slow
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Well done
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
Perfect hat, but I was scared about the delivery time! I was expecting 4 weeks instead of 2 or 3! I had to ask for it. Fortunately, very responsive service from Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2021
Smooth and intuitive navigation.
Clear and relevant information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2021
Very easy to use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2021
Products received in just over a week after ordering, products conforming in size and of very good quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2021
Delivery a bit long but announced. And in the end, the delay was very correct.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2021
Clear site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2021
Reliable information on delivery and its uncertainties. Very good article, careful packaging. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2021
Exactly as I expected. Beautiful quality!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2021
I am satisfied with the site and even more with the hat, but I did not receive the user guide as indicated in the description...
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