Customer reviews of Chapellerie Traclet

The ordered hat arrived well, conforming, but I had to wait more than a month!

Very good discovery for me! Thank you!

When there is a supply problem with an item in the order, we are not notified and the entire order is blocked. In the end, from 4 weeks of delay for my hat, I arrived at 8

The cap is very nice, but the delivery time (5 weeks) should be taken into account. However, I received a response to each of my phone calls to track the delivery.

I have already ordered several times. The items are always of good quality.

Hat is great but delivery times are really very long

Satisfied on all points

I couldn't finalize my order on the site, but everything went perfectly well over the phone.

Good communication about the delivery time (15 days), which allowed me not to worry, thank you!

easy site

GIFT CHECK RECEIVED QUICKLY

Out of stock which is not a problem in itself, but a little lack of communication. A simple word to indicate where the order stands would have sufficed

site where you can navigate easily

thank you for the quick shipment! however, in the shipping box, the hat did not have a 'cardboard support' placed so that the hat was well maintained - on its crown; something I find at 'good click good kind'..... not even a booklet for the maintenance of this hat... it would be great to have that for each hat (after all, all different!!) so well personalized by the manufacturers.. or you, official resellers.. thank you

navigation very good because I was looking for a special product and I found it right away

Good quality

As of July 8, 2021, I still have not received the hat

Wide choice, even if navigation turns out to be a bit impractical. Beautiful quality

Several orders of headgear from Traclet without too many issues (just a size problem once). Order of suspenders arrived with a defect related to the placement of a label on the elastic fibers. Exchange made after return but would have been at my expense if I had not insisted. Had to send a photo of the problem and call because they apparently did not read the reason for the return in the form provided for this purpose. Surprising thing: the new suspenders are a bit different from those received first and returned. The new ones look good compared to the visual on the site unlike the first returned ones whose leather trim was lighter (and not sewn straight by the way) and the metal blocks were not identical (on the new ones it is well written 'Hercule'). Maybe an old collection during the first shipment. The experience is therefore mixed, doubt being allowed and I still do not understand why some businesses find it normal to have such defects just like the threads not stopped on some garments sometimes. Fortunately, exchanges by email and phone are responsive and once the exchange is accepted, the return label arrives very quickly.

easy navigation and good description, very beautiful quality products, otherwise order placed on May 25, received on June 24 after calling, and I did not receive any email to inform me of this delay (not even in spam)

Good site. A better identification of made in France products would be desirable.

Fast shipping Product conforms and of quality Satisfied with my choice

I have great difficulty connecting to my account.
Return shipping costs are payable.
Their emails go to spam.
My order was delayed.
They do not respond or very slowly.
One of the products is not correct.

I thought all your hats were made in France. I was disappointed that its origin is Bulgaria.

Delivery on the scheduled date, but the Benodet cap is large: rather 60 than 59 requested. Best regards

While a delivery time of 15 days was announced on the site, it was made beyond a month, and no spontaneous information from Traclet reached me to inform me of this delay.

Deadlines respected. product quality ok.

Products of good quality. THE DELIVERY VERY BAD. THE DELAY IS VERY LONG. ORDER PREPARATION/LOGISTICS SERVICE BE CAREFUL, AS IT CAN DAMAGE THE IMAGE OF THE COMPANY, THE FIRST IMPRESSION IS VERY IMPORTANT IF YOU WANT TO KEEP YOUR CLIENTELE.

You forgot my order, although you received it a week before the hat I was waiting for. I had to remind you and after that everything was very quick.

Thank you the hat fits me like a glove!

I am disappointed because I only received part of my order without being informed and I do not know if it is due to an error or an oversight: I received the hat but not the telescopic walking stick

comfortable site, easy to navigate with a lot of choices.

Difficulty in choosing the size of the hat

The site is easy to use and well organized, some items seem expensive but are of good quality which justifies the price

no review

The package arrived damaged. But inside, the hat was protected.

Good packaging and fast delivery

Nothing to complain about. Quality item, fast shipping. Several purchases made and always satisfied.

The description of the ordered product does not match the product

Fast delivery