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Rating: 4 out of 5
Simple and serious site, there is a lot of choice and especially small sizes for men and women, great and of good quality. I recommend this site.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very wide choice of items, good quality and easy to visit site.
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A
Rating: 4 out of 5
Satisfactory order and delivery. Item a bit expensive nonetheless.
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A
Rating: 4 out of 5
I found a difference between the measurement of my head and that of the beret... it was too big.
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A
Rating: 4 out of 5
Delivery was delayed due to the Covid context, however I am satisfied with the quality of the delivered product.
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A
Rating: 3 out of 5
The ordering site is not simple, it is not intuitive and generates errors. If there is an error, the solution provided is not very customer-friendly compared to other online sites that do not charge for shipping twice.
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A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
Fast delivery and product as described.
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A
Rating: 4 out of 5
Fast delivery, item as described and very good packaging.
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A
Rating: 4 out of 5
Everything is precise.
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A
Rating: 4 out of 5
The note on the delivery.
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A
Rating: 3 out of 5
A month of waiting to receive my order, which can be explained by the COVID period that extends delivery times. But zero communication, and information obtained with difficulty. It's a shame. In the end, the two caps are very nice although one of them is too small. Even though the same size was ordered and received.
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A
Rating: 4 out of 5
Everything was fine...
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast delivery.
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A
Rating: 4 out of 5
A lot of choice, and good quality.
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A
Rating: 4 out of 5
Hat a bit tight for the size at the beginning of wearing but is quickly forgotten given its flexibility and the softness of the material; which means it surprisingly does not mark the forehead.
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A
Rating: 4 out of 5
Order as described.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Receipt conforms to the order. Too bad this hat does not have an inner lining.
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A
Rating: 3 out of 5
Average
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A
Rating: 4 out of 5
Navigation often interrupted and unclear.
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A
Rating: 3 out of 5
A bit disappointed with customer service (regarding an unapplied discount voucher), which asked me for a copy of this voucher, which I sent by email on May 25 and still no response to this day!!!
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A
Rating: 4 out of 5
Too bad you can't pay with your own credit card, you have to go through PayPal.
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A
Rating: 3 out of 5
GOOD PRESENTATION OF PRODUCTS AND THEIR DESCRIPTION. QUICK SHIPPING IN A SHORT TIME. CAREFUL PACKAGING. I AM DISCOVERING THESE PRODUCTS, TIME IS NEEDED TO APPRECIATE THEM, UPON UNPACKING, THESE HATS SEEM TO MEET MY EXPECTATIONS.
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A
Rating: 3 out of 5
More detailed view would be better.
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A
Rating: 4 out of 5
The item is very well finished.
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A
Rating: 4 out of 5
For a first order: TOP!
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A
Rating: 3 out of 5
Upon receiving my product, I am a bit disappointed regarding the quality of the finish and the price of the product which seems a bit expensive to me!!!!
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A
Rating: 3 out of 5
I find that the delivery is very long, I am disappointed!
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A
Rating: 4 out of 5
Trilby received according to the indications. Product also conforms to the description. Indeed, it is a bit small: the 58 is borderline for my head circumference of 57, and the 57 is too small.
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A
Rating: 4 out of 5
Product meets my expectations.
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A
Rating: 4 out of 5
No problems encountered regarding navigation and service. Complete satisfaction.
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A
Rating: 3 out of 5
Very good products, but very long delay and no information.
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A
Rating: 4 out of 5
no problem !!
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A
Rating: 4 out of 5
Good, nothing to say
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A
Rating: 4 out of 5
Well-made site. Easy and clear for navigation. I will return.
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A
Rating: 1 out of 5
I have not yet received my order!
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Response from Chapellerie Traclet
Hello,
Currently, deliveries outside of France are longer.
As indicated by colissimo tracking 8q53778583879.
The package is in the postal network, the delay is currently longer due to Covid 19.
Thank you for your understanding
Best regards
Traclet Sébastien
Currently, deliveries outside of France are longer.
As indicated by colissimo tracking 8q53778583879.
The package is in the postal network, the delay is currently longer due to Covid 19.
Thank you for your understanding
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
The order took time to arrive but everything arrived well in the end. I am satisfied.
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