Customer reviews of Chapellerie Traclet

Very good site with a wide variety of headgear choices, I already plan to recommend, very satisfied! Deliveries are very fast and reliable.

Shoddy manufacturing.

Too bad there is no photo with the hat worn for each item.

Very good item delivery in good condition.

despite a delay for delivery 1 month after the order it's not reasonable

Everything went as planned. The product is particularly well packaged.

Nothing to say about the site, and the order is consistent with the model seen on the site. A good month delay between order and delivery, no information in the meantime, it's borderline when ordering for a ceremony. And a small downside, I received 2 emails 1 minute apart, one informing me that the order had been shipped and the second saying 'in restocking', so contradictory....and disturbing: what to understand??.

quality and just perfect size

Relatively well-made site could be more explicit about manufacturing and delivery times.

A long-time customer, I was surprised by the management of this order. Indeed, you have a very good automatic reminder system for the cart from a marketing point of view. However, there are bugs, probably related to IT, certainly. But very annoying, as they make it impossible to place an order with a choice of delivery and payment. So, well done, someone at your place has recovered the problem and managed it. In absolute terms, this is not normal. I had to write several times to explain the situation. I was reminded about my cart and no one answered my questions. Finally, there is a person who took the case in hand, perhaps because I reminded them that I was a 'long-time customer'. So my rating is more relative to the 'bug'...... It's up to you to see. Thanks again to the person who 'reacted', well done and congratulations.

Fast delivery, item conforms to the description, I will certainly recommend.

Very good

Quality products

Very good site and service. But disappointed with the products received. Of the two head coverings ordered in the same size, one is too small, the other too big. I always have reservations about ordering this kind of product online, I think this is the last time. It would be good to check the actual size of the items sold and provide indications in the product sheets, such as 'size large' or 'order one size down'.

Very good telephone reception. Very good reception also at the factory.

I am very disappointed, I received my hat 3 days late and it has a stain, so it is impossible to wear it without looking ridiculous. I did not find a return slip in the box, I wrote to you two weeks ago to ask how I could return it and I have not received a response. I want to return it and get a refund.

I would give a real review when I have worn the hat a bit...

The order went well, the cap is very nice. Unfortunately, it is a little too big, the size below would probably have been too small. I just found it very complicated to choose given the very wide selection.

Perfect

Good product but delivery times a bit long and (it's a shame) logo a bit too small.

Large selection and expected quality, I adhere.

Nothing to say about my order, except that the size does not fit after all and that the return costs are at our expense, it's a shame..!

Good quality. I wonder about the hold in the rain.

Navigation on the site to place the order is not very simple.

It was a promotion!

Ordinary quality.

It took more than a month, otherwise the product is good..

SENDING ERROR

compliant and fast

Navigating the site is quite easy. It would be beneficial to have a bit more photos per hat. The shipping is fast, however the delivery was not up to par in the sense that the package was left at the bottom of the stairs (individual house) on a rainy day without a phone call or knock on the door while we were at home. Result: wet cardboard and fortunately a friend was passing by and went up the stairs to retrieve the package to bring it to safety!

I received the ordered hat but it was in the same packaging box without a box or bag to protect it. This surprised and disappointed me regarding the treatment given to the merchandise. Otherwise, the delivery was on time and the hat matched my request.

Good product, despite being unavailable after I placed my order. Delivery was perfect.

A bit long delay but good product

Hello, Not simple.

All OK... fast delivery

Order promised in 24/48h and 7 days later still not received.

Fast delivery. The problem with buying clothes by mail is that you can't try them on before purchase. Newsboy caps larger than desired.

May 4

TRACLET nothing to say, order and shipment compliant.

Good products