Customer reviews of Chapellerie Traclet

Indeed, I had tried to contact the hat shop by email but I was not getting a response, as I still had not received the hat and the money had been withdrawn from my account for a long time (order placed almost 1 month before).
I had to intervene by threatening to make a formal notice if there was no response within 8 days. The next day I received one where they told me it was a mistake. They had sent me a screenshot of an order but from another person. On the same day, I received another email from them saying that my order had been shipped and that it would arrive in 4 days: which indeed happened.

Very nice site, a lot of choices

Your size 60 is too big, I will return it but the return shipping costs are at my expense, well done Traclet this is the last time I order from you

product compliant with the photo and description

easy to navigate the site, good ergonomics.

good! nothing to report

Fast and careful shipping but disappointed by the hat

Aaaa

Very slow delivery... more than 15 days

no particular problem

Shipping and return fees for Switzerland are way too high

Navigation:
- simple and sufficient to find what you want;
- big crush on product information, especially the materials used and the country of manufacture;
Delivery:
- product very well packaged, compliant and without defects;
- on time;
Customer service:
- after-sales service not solicited as no problem or question;
- communication regarding the order and delivery without issue;
Degree of satisfaction:
- very satisfied.

If I hadn't called, I wouldn't have heard anything about a cane purchased for a birthday on 04/18. It arrived 12 days later on 04/30, the day of the birthday, phew!!

New customer very satisfied

Not enough choice in colors for linen and cotton caps.
Otherwise very good

Not satisfied at all: navigation on the site, delivery time, wrong information and communication.
Moreover, dishonesty not to say before validation and payment that the item ordered is out of stock.

Good experience for my first order in terms of navigation for choosing my hat and regarding delivery tracking. I take away one star because the hat arrived really wrinkled without any shape and with very marked creases: a bit of a shame considering the quality of the hat which seems to be present.

very happy

Beautiful caps

Good but with a few small defects

Large selection of quality hats.
Site to recommend.

Cap received very quickly, compliant with the photo and pleasant to wear.

The order arrived as expected
No issues with the order and delivery
Package in perfect condition

After paying for the product ordered online, I received a message from TRACLET informing me that there would be a delay in its delivery due to stock shortages!
Then, two days later, an email from TRACLET indicated that the cap was... being shipped!! I was completely confused; anyway, my order did arrive. It may have been a lack of coordination between the services.
Regarding the delivery, even though I had specified that this package was intended for an elderly person with reduced mobility, etc... and that I had communicated her mobile number so she could be contacted during delivery, the person in charge of delivering the package did not contact the recipient (even though her mobile number was prominently displayed on the package!), and was about to leave without dropping off the package while the recipient was at home.

Shipping costs are the responsibility of the customer. Return shipping is also the responsibility of the customer. Refund of the total price pending.

Clear and practical navigation.
I have placed several orders on the Chapellerie Traclet site, quality, satisfied.
I recommend.

No

A certain service offer but I had to look for the answer each time, until the last person who took care of me. Thank you for allowing the purchase to go through but buying remotely is not easy for a pair of gloves (with a very limited choice)

Everything is clear

Not delivered to home but to a pickup point

satisfied - item conforms to the catalog

Satisfied with my order.

2 months for a beanie

2 strange things:
In my order, it is specified that I would have to wait because there are supply difficulties... I asked by email for explanations, an idea of the new deadline... no response!!!!
And yet within 48 hours I was notified that my order was shipped and I could track my package!!
On the announced day of receiving my package at a Relay point, I received a text message saying that my package was blocked because I had customs fees to pay and I was invited to connect to a website.... I did not respond to this text which was a scam..... I received my package without any issues
BUT HOW DID THEY GET MY NUMBER??????????????

Delivery was compliant and fast.

Fast Delivery

Include photos with faces or head shapes

Simple navigation, a wide choice of products, fast delivery.
However, returns could be handled by the company (other than for payments via PayPal).

Great, thank you, they are perfect, I recommend you, thanks again

Good packaging of the package
speed of sending the package