Customers consistently praise the store for reliable, on-time delivery and careful packaging that protects items during transit, with many mentions of fast shipping and well-presented arrivals. Product quality is a clear strength, with descriptions noting accurate representation, good finishes, and items matching what was ordered, including well-made caps and suitable sizes. The store’s customer service and overall reliability are highlighted through responsive contact, helpful assistance, and repeat positive experiences, with several buyers planning to return or recommend the site to friends. Overall, the experience is described as smooth and dependable, with multiple reviews emphasizing prompt delivery, order accuracy, and supportive staff.
It is smart to only make one shipment when one of the purchased items needs to be ordered; you wait for all items in the order to be present before triggering the delivery. Very good.
However, the customer is left in the dark: until when should I wait? and if it's on a day when I'm not there? where are they damn it?
That's why I only give 4 stars.
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M
Michèle D.
Rating: 4 out of 5
following a purchase from 30/11/2025
I am very satisfied thank you very much
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Vincent F.
Rating: 4 out of 5
following a purchase from 03/12/2025
Very satisfied, ordered on Wednesday and announced delivery between 2 to 3 weeks and received on Saturday
Very happy, beret of excellent quality
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Roger P.
Rating: 1 out of 5
following a purchase from 30/11/2025
Impossible to give feedback on an order that has not yet been delivered...
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Response from Chapellerie Traclet
Hello,
We understand your frustration regarding the wait for your order.
As indicated by the tracking, the package has been waiting for you since last Thursday at your pickup point.
Remaining at your disposal.
Best regards.
The Traclet Hat Team
A
Aurélie M.
Rating: 4 out of 5
following a purchase from 30/11/2025
Fast shipping and received before the expected date. Good packaging and product conforms to the request and seems to be of quality.
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Hilde G.
Rating: 4 out of 5
following a purchase from 30/11/2025
Navigation can be improved.
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Patrick M.
Rating: 4 out of 5
following a purchase from 28/11/2025
-
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Mireille B.
Rating: 1 out of 5
following a purchase from 29/11/2025
I ordered based on one model and my order form describes another! Moreover, no possibility to cancel to check and start over.
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that your order did not meet your expectations and that you were unable to cancel it. Your experience is important to us and we would like to help you resolve this issue. Please do not hesitate to contact us directly so we can change what you wish.
Best regards.
The Traclet Hat Team
B
Bernard T.
Rating: 4 out of 5
following a purchase from 28/11/2025
Good site
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Odile J.
Rating: 4 out of 5
following a purchase from 11/11/2025
-
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Thierry F.
Rating: 1 out of 5
following a purchase from 28/11/2025
Hello, I ordered a beret on Friday and it is now Tuesday and I still haven't received anything!
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you have not yet received your beret. We understand your frustration and remain at your disposal to help you resolve this issue.
Here is the tracking: Dpd the package was made at 8:04 and sent the same day under Dpd tracking 10714000721155
Best regards.
The Traclet Hat Team
R
Raymonde S.
Rating: 4 out of 5
following a purchase from 27/11/2025
Product corresponding to the order. Fast delivery to the relay but the package was opened from the bottom (everything was loose) but the hat seems okay.
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Jean Pierre D.
Rating: 3 out of 5
following a purchase from 27/11/2025
Good evening, the hat size is really small
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Claude P.
Rating: 1 out of 5
following a purchase from 22/11/2025
I have not received the package, the post says they did not have it and TRACLET says it was sent and I paid and everyone is ignoring it.
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you have not received your package and understand your frustration. We invite you to reread our phone conversations and our emails.
We indicated that we were doing what was necessary to resend them to you if there was a problem.
Thank you for your feedback.
Best regards.
The chapellerie-traclet team
M
Marie Claire R.
Rating: 3 out of 5
following a purchase from 26/11/2025
Disappointed
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Nicole S.
Rating: 3 out of 5
following a purchase from 26/11/2025
The cardboard box was damaged and very poorly taped. For a beret that I want to give as a Christmas gift, it's embarrassing. In itself, it is very beautiful and apparently of good quality. I am really disappointed by this degraded packaging. I hesitated before recommending from Chapellerie Traclet.
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Jean-Noël G.
Rating: 3 out of 5
following a purchase from 25/11/2025
Delivery very good, except that my hat size is 60 (I have four) ordered a size 60/61.
And bam, too big. Return, charged €5. This is not the first hat I buy from Traclet but it will be the last. Moreover, it is impossible to reach someone by phone, everything is done by email. Not very friendly... buy and make a mistake, you will pay for the return. Good to know, have a nice day.
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Marie P.
Rating: 3 out of 5
following a purchase from 25/11/2025
Paid return, it's rare and useless
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Luca B.
Rating: 1 out of 5
following a purchase from 29/10/2025
The site is well made and appealing. The staff I contacted by email seemed friendly and attentive. However, as I mentioned below in a comment and as I warned you today by email, the package tracking indicates that it is stuck in Lyon, which is unfortunately very unsatisfactory. I would really be happy to give you 5 stars once the package arrives, but for now, I am still wondering if my order will be honored. I sincerely hope that the Traclet staff will resolve this issue. Sorry to only give one star for now.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience. We fully understand your frustration regarding the tracking of your package and we are sincerely sorry for this situation. Please be assured that we are actively working to resolve this issue. Do not hesitate to contact us directly for any further questions.
Best regards.
The chapellerie-traclet team
S
Stellio D.
Rating: 1 out of 5
following a purchase from 18/11/2025
Very disappointed. The items received do not match those purchased. The customer service no longer responds to me.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. We invite you to contact us again so that we can resolve this issue.
Indeed, we had replied that popolaki no longer made this model and that Herman offered the same model, and since then we have not heard back from you.
We thank you for your understanding.
The chapellerie-traclet team
C
Christiantronchu R.
Rating: 4 out of 5
following a purchase from 03/11/2025
NO PROBLEM
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Geneviève L.
Rating: 3 out of 5
following a purchase from 20/11/2025
error in the size of the chapka, one must be a bit more vigilant in preparing orders. The product itself is impeccable
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Didier F.
Rating: 1 out of 5
following a purchase from 20/11/2025
Hello.
Regarding a non-conformity, I had to deal with customer service who denied the facts and treated me like a fool. A great example of customer relations! He clearly had not attended business school. Too bad because the products seem to be of quality.
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Response from Chapellerie Traclet
Hello,
Sorry, but we sent you the elements showing that the size was compliant.
However, we did not receive a photo from you.
We are not perfect, but we have been trying to move forward since 1880 and respond to everyone with mutual respect.
Best regards.
The chapellerie-traclet team
A
Alexandre C.
Rating: 1 out of 5
following a purchase from 17/11/2025
no delivery
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that you have encountered problems with the delivery of your order. Your experience is important to us, and we would like to understand what happened in order to assist you better.
Indeed, according to the chronopost tracking, the package was delivered on November 18
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XN092443719FR&langue=fr_FR
Best regards.
The chapellerie-traclet team
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. We take your feedback very seriously and will work on improving our customer service and procedures.
For the delivery time, the information was indicated at the time of the order.
We are reachable at 0477714058 or by email if we are already online because choosing a headwear sometimes takes time and the line is busy.
Finally, for returns, on each page, you have access to the return form which is noted at the top left.
Do not hesitate to contact us directly so that we can assist you better.
Best regards.
The chapellerie-traclet team
J
Jean Claude M.
Rating: 3 out of 5
following a purchase from 29/10/2025
long delivery times
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Abel B.
Rating: 3 out of 5
following a purchase from 16/11/2025
I thought the model was warmer and a little thicker for the price
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Laurent H.
Rating: 4 out of 5
following a purchase from 20/11/2025
Very nice cap that meets my expectations. I am delighted and appreciated the colors.
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Marie-Claire L.
Rating: 3 out of 5
following a purchase from 15/11/2025
The site lacks information about the product. How should it be maintained? Washable or not? Etc...
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Daniel L.
Rating: 3 out of 5
following a purchase from 11/11/2025
slight distribution
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Sandrine M.
Rating: 4 out of 5
following a purchase from 15/11/2025
Product conforms to the description
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Jerome M.
Rating: 1 out of 5
following a purchase from 16/11/2025
The purchased hat is made of hard plastic covered with I don't know what like felt, almost 100 euros, it's outrageous, nothing to do with a low-quality hat in general.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that the purchased hat does not satisfy you. Your feedback is valuable and helps us improve our products.
This hat is indeed made of wool felt; it is a western hat that is treated to have rigidity.
Would you like it to be softer?
It is possible by steaming it to make it softer, but the origin of this hat is a rigid hat because the brand is a western brand.
Best regards.
The chapellerie-traclet team
A
Annick T.
Rating: 1 out of 5
following a purchase from 03/11/2025
Not at all satisfied with my order. I requested an exchange for another color. But this beanie, once received, was not the one ordered. Moreover, I had to pay an additional 5 euros for this exchange. In conclusion, this beanie costs me 36 euros for a beanie that I will never wear.
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is paramount to us, and we understand your frustration regarding the exchange and the product received.
Please send us a photo of the received model at [email protected] and we will proceed to send the correct model.
Remaining at your disposal.
Best regards.
The chapellerie-traclet team
P
Peter N.
Rating: 3 out of 5
following a purchase from 12/11/2025
sadly my delivery packaging was water contaminated and damaged has had to be returned
I found the hat to be very flimsy and not to my liking thankq
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Sophie C.
Rating: 4 out of 5
following a purchase from 08/11/2025
Package arrived opened (but item impeccable). Attempted theft or slightly weak adhesive?
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Alain Michel F.
Rating: 4 out of 5
following a purchase from 11/11/2025
Very good item, identical to the one I had in my regiment in 1967
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Nicolas S.
Rating: 3 out of 5
following a purchase from 10/11/2025
Good navigation on the site.
I followed the advice to choose the size of my head circumference, but upon receipt, the product turned out to be too big... I requested a refund, I am disappointed.
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Daniel P.
Rating: 4 out of 5
following a purchase from 07/11/2025
Degrees of satisfaction
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Eric R.
Rating: 3 out of 5
following a purchase from 08/11/2025
My beret arrived damaged.
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Jean Pierre B.
Rating: 4 out of 5
following a purchase from 06/11/2025
Product conforms to my expectations
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