Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I received a beret XV de France 'One size adjustable', I regret the quality of the product. After several tutorials and advice on the 'Adjustment' of the product, I was never able to make it fit my size, until the fabric tore near the shell. I do not recommend this kind of one-size product.
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Response from Chapellerie Traclet
Hello, for more than a century that we have been selling berets, we have never had a beret that cuts. We have already adjusted such berets for customers up to size 61 cm. What size do you wear? As indicated on our site, it must be done so that the wool expands and not the fabric all at once. In this case, an analysis of the beret will be requested from Laulhère, who is the specialist and manufacturer of the beret, in order to get their feedback. Finally, we are reachable from Monday to Tuesday from 9 AM to 12 PM and from 2 PM to 5 PM for any advice but also by email at [email protected]. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2020
Order in line with my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2020
Fortunately, my interlocutor on the phone was charming otherwise I wouldn't have ordered
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2020
We'll see when the order arrives
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
order placed today, delivery pending
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2020
well-made site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2020
Well-designed site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2020
Fast service, well-made site, the hat was well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2020
Regarding my order: 2 out of 3 items are of slightly limited quality...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2020
Delays due to restocking.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2020
Simple and effective
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2020
Satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2020
I am disappointed because I sent them several emails regarding a delay in my order and they never replied to me.
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Response from Chapellerie Traclet
Hello, however, we have indeed responded to your messages. Furthermore, the delay was indicated when choosing the size and also by email. Here is one below: Hat Traclet - Sébastien TRACLET Sent on 10/08/2020 10:16:04 Subject: Professionals Discussion ID: 38556 Message ID: 83068 Message: Hello, We are following up on your message regarding order 216427. This information was indeed indicated both when choosing the size and also in the order summary and also by email on the day of the order. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Audrey Dhondt Client ID: 168042 see Sent on 10/08/2020 10:12:28 Browser Order number: 216427 see Product number: 9803 see Subject: Professionals Discussion ID: 38556 Message ID: 83067 Message: Hello, Looking at my order tracking, I see that the hat is being restocked. I would have liked to be informed when I placed my order, I was supposed to be delivered within 15 days. Do you think you can meet this deadline? Because I need this hat for a trip. Thank you for your response.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2020
Excellent product. Too bad it's not the right size
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2020
Delivery was no problem, but not the order as I had to claim for them to send it to me
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
completely satisfied with the ordered item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2020
Good product. Fast and careful shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2020
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2020
It's great that you deliver to Reunion!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/09/2020
Initially, using the Safari browser, my order did not go through twice. I switched to a different browser (Firefox) to finalize my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2020
Very happy with the hat; delay a bit long compared to what was announced at the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2020
Very good quality. Pleasant to the touch and top finish
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2020
The site is well made with good information on each product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2020
The product meets my expectations, good quality. However, there was an error in the size I requested (58 instead of 57)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2020
Fast service, good packaging, but the product was not delivered to the desired pickup point. No explanation provided by Traclet or Colissimo.
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Response from Chapellerie Traclet
Hello, please excuse us, we do not manage the delivery part. Colissimo indicates that they sent you an email on Sunday 30/08/2020 - 22:07, Email to Recipient: "Routing PUS to BP" Email opened. Indicating that the package could not be delivered to the chosen pickup point at the start. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2020
Practical and well-stocked site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
excellent product - the payment was made immediately after the order but the delivery only took place 3 weeks later.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2020
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2020
Incorrect description on this item.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2020
Customer service absent, no response 48 hours after sending a follow-up email...
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Response from Chapellerie Traclet
Hello, we have indeed responded to your emails. As well as complaints to the post office 6 request(s) in progress 1 alert(s) on the package. We have also responded during your calls. Please excuse us for the inconvenience independent of our will as the package left on time from our side but the post office had issues with its relay bridge. Thank you for your understanding. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
Easy navigation, good packaging, excellent delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2020
good, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2020
The manager is a bit stubborn but the shop is correct. This is my second order, faster than the first and a third will follow, my boss having broken my visor.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Very nice hat, sent quickly. I asked a question because I would like to find the same model for winter but I'm still waiting for the answer, hence 4 stars instead of 5!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2020
The hat is identical to the photo
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2020
The visor does not lower well, blurry with glasses, a rigid visor would be better.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/08/2020
I received a similar product, the hat has no brand and even less a label... Not at all satisfied
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Response from Chapellerie Traclet
Hello, The ordered hat model is the Alpine hunter beret made of 100% wool and handcrafted. It does not have a label on this model. If this model does not suit you and you want a model with a label, we have the Laulhère alpine hunter beret. Here is the link on our site https://www.chapellerie-traclet.com/fr/beret-militaire/7597-beret-chasseur-alpin-marine.html Thank you for returning it to our address Chapellerie Traclet 14 impasse bardin in Roanne. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2020
compliant with the description and fast+++
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/07/2020
Very bad. I ordered 2 hats, 1 was shipped, I am still waiting for the second. Date of your order: 14/07/2020 Details of your order: Hat Trilby Dark Blue Linen - Stetson - Size: M - 56/57 cm. Impossible to reach customer service by phone, the subscriber is absent. Receiving a summer hat in September or even October, no use. I am still waiting for someone to cancel my order and refund my purchase.
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Response from Chapellerie Traclet
Hello, we are reachable at 04 77 71 40 58 from Monday to Friday from 9 AM to 12 PM and 2 PM to 5 PM. We will check the second shipment on Monday, but normally we sent you an email asking if we could send it to you, but the last email sent on July 21 did not receive a response. Thank you for getting back to us. Best regards, Traclet
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