Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The item is completely in accordance with its description. The only point that leaves something to be desired is the shipping. Once the hat was purchased, I received an email saying that it was no longer in stock, so the reception was very long; fortunately, it was not an urgent gift. It would be good to warn about stock shortages before purchase.
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
For the delay, it was indicated during the size selection.
A second time in the order summary.
And a third time by email.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2020
Perfect hat as described. However, there was a delay in delivery, but perhaps due to the current situation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Fast delivery. Perfect packaging.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2020
This company collects payment before delivery.
After several reminders by email, I finally received an explanation. The cause being the lockdown. This does not excuse the early withdrawal without my consent.
Very unpleasant on the phone. Too bad!!!! Despite the quality, I will not order from them again.
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Response from Chapellerie Traclet
Hello
Yes, payment is made at the time of purchase like most internet sites do. Even Amazon does this.
If you wish to make a payment upon shipment, you can do so by check and in that case, the payment is made upon shipment of the goods.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2020
Nothing to report (nothing to signal)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2020
Why not put a photo of the hat worn by a mannequin? This would facilitate the projection of the result on oneself and also allow for a better understanding of the dimensions of the hat.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2020
well no problems to report
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2020
I ordered size 56 and received size 59 (it's not size 57). No time to exchange :-((
Otherwise, the item is compliant and of quality, and the delivery was fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2020
very good site a lot of choice pleasure to look at
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2020
Well-designed site, except that it is not specified anywhere that you lose your loyalty points after a year. I lost them two weeks later (if I had known, I would have ordered on time). The hat shop offered to reactivate them, but since I have no purchases planned, it's useless.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2020
in line with expectations, even surprised by the speed of delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Good overall
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2020
Delivery on time. Packed in a box with wrapping paper.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
very good site product of very good quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Not tried yet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
Everything is fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
Nothing to report good delivery and well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2020
Nothing to say
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2020
The product did not fit me... I had to pay the return shipping costs.
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Response from Chapellerie Traclet
Hello
Yes, return shipping costs are the responsibility of the customer when returning.
If you do not want to pay return shipping costs, you should use the payment method PayPal which covers the return.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2020
I am satisfied with the service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2020
It is very well made
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2020
Nothing to report
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2020
The product is of good quality, but the size is smaller than the indicated size.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2020
I am generally satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2020
efficient, responsive, very good... The item is in accordance with what was announced, an objection about the nature of the bias that borders the screen, cotton is not easy to disinfect, it would have been better to put nothing, otherwise a plastic bias.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2020
Good.
I am satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/05/2020
Delivery is compliant and careful.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2020
availability by email
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2020
FOR THE DISAPPEARED COLORS
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2020
Correct site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
I would improve the return service. The items you sell have the characteristic of needing to fit well and size exchanges should be frequent. It is difficult to find your section dedicated to this service. You require a form that I could not print: I sent it handwritten. The customer has to pay for the return and I also think for the new shipment: the pair of gloves becomes quite expensive and takes a long time to arrive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2020
Good.
They respond very quickly to emails. Very good point
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/02/2020
Sorry, but I have not received my very old order, about 2 or 3 months ago. I had called to inquire about it, it was in production for one of the two berets.
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Response from Chapellerie Traclet
Hello
We have made a request for tracking the package, we will keep you informed as soon as we have a response from the post.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2020
The cap purchased is of very good quality but I had ordered it with gift options and a little note... it was wrapped in a very thin paper bag with the note written in black marker on the packaging... what a disappointment...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2020
not enough photos of hats worn on mannequins
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2020
Site: good
Articles: good
Display the availability of sizes more clearly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2020
Large selection, very good site. Some difficulties in operating several filters at the same time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2020
Well detailed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2020
A bit slow, but completely excusable with the epidemic...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
no issues with site navigation
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