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Rating: 4 out of 5
WELL MADE AND EASY TO USE SITE
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Site quite slow to load pages
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A
Rating: 4 out of 5
09-Oct
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A
Rating: 3 out of 5
Not thick enough, the one I have is thicker
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A
Rating: 3 out of 5
The site should provide measurements 58/59 and the cap received is 59 so a bit big, not too happy especially for a gift
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A
Rating: 1 out of 5
Navigation on the site without any problem. However, the delivered product did not correspond at all to the order made, I had to contact Traclet's service to rectify an unacceptable error on their part and return at my expense (30€) a cap paid 95€ that did not correspond to the quality and price of my initial order. This is almost akin to an attempt to abuse the customer..
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Response from Chapellerie Traclet
Hello
The error was explained and we do not understand the noted message.
Indeed, the product was indeed the right one; Sherlock cap but instead of a leather lace, it was made of fabric.
This was due, as explained by phone, to the fact that the manufacturer changed its lace finish (this does not affect the quality of the product)
Furthermore, when ordering, you had ordered a size 56 cm and you indicated that you wanted to change it to size 57 cm.
Consequently, we proceeded with the exchange in the desired size.
Finally, you indicated having paid 30 euros for return shipping.
Please send us the mode of transport used because even in particular, we do not pay that much for a shipment.
We remain at your disposal at 04 77 71 40 58 or by email at [email protected]
Best regards
Traclet
The error was explained and we do not understand the noted message.
Indeed, the product was indeed the right one; Sherlock cap but instead of a leather lace, it was made of fabric.
This was due, as explained by phone, to the fact that the manufacturer changed its lace finish (this does not affect the quality of the product)
Furthermore, when ordering, you had ordered a size 56 cm and you indicated that you wanted to change it to size 57 cm.
Consequently, we proceeded with the exchange in the desired size.
Finally, you indicated having paid 30 euros for return shipping.
Please send us the mode of transport used because even in particular, we do not pay that much for a shipment.
We remain at your disposal at 04 77 71 40 58 or by email at [email protected]
Best regards
Traclet
A
Rating: 4 out of 5
Very good telephone advisor to answer all kinds of problems
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A
Rating: 4 out of 5
I called several times because I made a mistake and my contact was always very patient and efficient. Thank you
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A
Rating: 4 out of 5
I hadn't seen a delivery time when I placed the order on 11/12, 2 to 3 weeks it seems...
I only received it on 14/01 which makes almost 5 weeks!
When ordering on the site, what you see mainly in large letters is the mention of deadlines: "48 to 72h"
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I only received it on 14/01 which makes almost 5 weeks!
When ordering on the site, what you see mainly in large letters is the mention of deadlines: "48 to 72h"
A
Rating: 3 out of 5
I would like the size just below 61; it was listed as 60 61 and the size is 61, the hat is too big...thank you
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A
Rating: 1 out of 5
I bought this enlarger for a hat ''Indiana Jones'' purchased at the Traclet store.
- The item is of very poor quality (chopped with an axe?) made in China.
Consisting of 2 half-spheres, which leaves a mark on the hat. The hat being slightly conical, it would have been wiser for the enlarger to also be conical.
- When trying to spray a little warm water (with a sprayer) the ink from the ''traclet'' stamp ran on the hat making a nice black stain!
- Incomprehensible that Traclet could sell this kind of item absolutely not suitable.
We were used to better!!!
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- The item is of very poor quality (chopped with an axe?) made in China.
Consisting of 2 half-spheres, which leaves a mark on the hat. The hat being slightly conical, it would have been wiser for the enlarger to also be conical.
- When trying to spray a little warm water (with a sprayer) the ink from the ''traclet'' stamp ran on the hat making a nice black stain!
- Incomprehensible that Traclet could sell this kind of item absolutely not suitable.
We were used to better!!!
Response from Chapellerie Traclet
Hello
Can you please indicate the reference of the Indiana Jones hat you ordered from us because we cannot find it.
The item has been made in the United States for over 20 years.
For the conical shape, it is not as shown in the photos.
In the case of a conical hat, you would have needed to take another enlarger.
Finally, regarding the ink, the enlarger is not made to have water because otherwise the wood will warp.
Thank you for contacting us to find a solution.
Best regards
Traclet
Can you please indicate the reference of the Indiana Jones hat you ordered from us because we cannot find it.
The item has been made in the United States for over 20 years.
For the conical shape, it is not as shown in the photos.
In the case of a conical hat, you would have needed to take another enlarger.
Finally, regarding the ink, the enlarger is not made to have water because otherwise the wood will warp.
Thank you for contacting us to find a solution.
Best regards
Traclet
A
Rating: 4 out of 5
service ok
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A
Rating: 3 out of 5
fast delivery
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A
Rating: 1 out of 5
crushed complement and I had asked to take care of the packaging!!! A hat or potatoes here in Indonesia is the same!
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Response from Chapellerie Traclet
Hello
Please excuse us, we do send hats in double corrugated boxes but we cannot send them in boxes because otherwise the transport could not take place.
In the case where the package is crushed, it is preferable to refuse the package because we pack them well with tissue paper but we cannot ensure that the product is not crushed.
It would have been good to note the carrier which in this case is Chronopost and not DHL because we do not work with this carrier. Indeed, it is not our fault if the carrier does not take care of the package because apart from sending it in boxes, we cannot find more resistant packages.
Best regards
Traclet
Please excuse us, we do send hats in double corrugated boxes but we cannot send them in boxes because otherwise the transport could not take place.
In the case where the package is crushed, it is preferable to refuse the package because we pack them well with tissue paper but we cannot ensure that the product is not crushed.
It would have been good to note the carrier which in this case is Chronopost and not DHL because we do not work with this carrier. Indeed, it is not our fault if the carrier does not take care of the package because apart from sending it in boxes, we cannot find more resistant packages.
Best regards
Traclet
A
Rating: 4 out of 5
Fast shipping - item conforms
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A
Rating: 4 out of 5
Order placed on the 17th, arrived on the 24th in the morning while the delivery was supposed to be 48 to 72 hours. Delivery on Christmas Eve was quite a scare and the drop-off location was not the one I requested?
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A
Rating: 4 out of 5
Laborious site.
The control of data (phone number etc.) is complex
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The control of data (phone number etc.) is complex
A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
I had a lot of difficulties making the payment: tried with PayPal then with Visa, impossible to pay. Your site then refused to connect me for 24 hours. I had to order from Cdiscount (without any problem). 2 days later I was able to order a second cap on your site. Other than that, your products are impeccable.
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A
Rating: 1 out of 5
Navigation and ordering on the site without difficulty.
But maximum delivery time of 72 hours not respected: order placed on December 20, shipped on the 26 and received at the parcel relay on December 30! And without any tracking information or apology for the delay. It was a Chapka gift for Christmas for a child leaving on December 27 to Lapland.. So return to sender with a request for a refund of the item and shipping costs in progress so to be continued..
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But maximum delivery time of 72 hours not respected: order placed on December 20, shipped on the 26 and received at the parcel relay on December 30! And without any tracking information or apology for the delay. It was a Chapka gift for Christmas for a child leaving on December 27 to Lapland.. So return to sender with a request for a refund of the item and shipping costs in progress so to be continued..
Response from Chapellerie Traclet
Hello
Thank you for checking your messages because on our side, we sent an email on December 27 to inform you that a second shipment was made following your email of non-receipt.
Traclet Hat - Sébastien TRACLET
Sent on
27/12/2019 10:18:11
Subject
Discussion ID
34723
Message ID
74556
Message
Hello,
We made a complaint today and a new shipment has just been made.
Please excuse us for this inconvenience due to the delay.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
Thank you for checking your messages because on our side, we sent an email on December 27 to inform you that a second shipment was made following your email of non-receipt.
Traclet Hat - Sébastien TRACLET
Sent on
27/12/2019 10:18:11
Subject
Discussion ID
34723
Message ID
74556
Message
Hello,
We made a complaint today and a new shipment has just been made.
Please excuse us for this inconvenience due to the delay.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
A
Rating: 4 out of 5
Difficult to give a gift with a different address and name of the recipient than those of the buyer.
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A
Rating: 4 out of 5
No worries except that the delay was a bit long
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A
Rating: 3 out of 5
a first delivery location followed much later by another location very far from my house.
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A
Rating: 4 out of 5
Easy navigation on the site, a lot of choices, reasonable delivery time,
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A
Rating: 4 out of 5
The hat itself is very beautiful. The color matches the photo presented on your site. However, regarding the ribbon, there are quite a few small threads sticking out.
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A
Rating: 4 out of 5
Correct delivery, even impeccable nothing to complain about... I recommend Traclet, very good quality...
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A
Rating: 3 out of 5
not clear! needs improvement!
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Response from Chapellerie Traclet
hello, can you tell us what is not clear and what needs to be improved. Thank you for your feedback. Best wishes 2020 Regards Traclet
A
Rating: 4 out of 5
I was looking for a nightcap made in France and of good quality. The Traclet hat shop perfectly met my expectations. Very satisfied with my purchase.
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A
Rating: 4 out of 5
I would have liked to have different views of the visor. Better see the dimensions, the closure at the back
That's the reason I didn't give 5 stars
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That's the reason I didn't give 5 stars
A
Rating: 4 out of 5
Delivery and packaging very correct.
However, disappointed by the comfort of the cap whose defect in the assembly of the leather band inside hurts the forehead. The quality control seemed to lack rigor to me.
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However, disappointed by the comfort of the cap whose defect in the assembly of the leather band inside hurts the forehead. The quality control seemed to lack rigor to me.
A
Rating: 4 out of 5
nothing to say
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A
Rating: 3 out of 5
Non-respect of the promised deadline
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Response from Chapellerie Traclet
Hello, When ordering, the size 56 cm had a delivery time of 2-3 weeks. The order was placed on 11/12/2019 09:55:13 It was sent on 23/12/2019 13:47:53 Regards Traclet Best Wishes 2020
A
Rating: 4 out of 5
Still as fast for processing orders.
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A
Rating: 4 out of 5
Hello,
A more careful packaging for shipments would be better. The cardboard is fine, but the white paper that surrounds the hat or cap is a bit 'light'...
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A more careful packaging for shipments would be better. The cardboard is fine, but the white paper that surrounds the hat or cap is a bit 'light'...
A
Rating: 4 out of 5
No difficulty navigating and finding the items I was looking for in particular. Moreover, the ordered items are as I hoped.
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A
Rating: 4 out of 5
It's not too difficult to navigate.
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A
Rating: 4 out of 5
The site is well made
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A
Rating: 4 out of 5
Good, hat conforms to my order, one delay on delivery but the contact with customer service went well.
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A
Rating: 4 out of 5
Product super beautiful quality.
A delay related to a special request
The downside is related to the lack of response to my email and my message on the answering machine...
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A delay related to a special request
The downside is related to the lack of response to my email and my message on the answering machine...
A
Rating: 4 out of 5
Regarding the order and delivery, nothing to complain about: everything is correct.
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