Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2019
Delivery needs to be reviewed closely, very disappointing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2019
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2019
Reliable delay, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
Very fast shipping despite the holidays.
Product conforms to the photo on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
The site allows for good visibility of the items.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2019
fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2019
The filter functionality could be improved. For example, when selecting a size, only display products in stock in that size and not all possible ones.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
Interesting, as the first site that offers hats with sizes beyond 63.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
VERY GOOD SITE
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
Waiting for size exchange
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2019
Chapka with defects Russian sign damaged chapka smell of musty and dusty poor quality it is not worth 65 euros really disappointed your service did not respond to my expectations 3 I had to give my address which remained the same and the driver refused to bring the package from my home he told me I will drop it at the post office I got angry with him
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Response from Chapellerie Traclet
Hello
when sending, the chapka did not have dust.
Thank you for sending us photos as this is not correct.
Finally for the delivery, please give your feedback to the Post, we will note it with the postal complaints.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
Well-made site. Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
It is only after placing the order that we learn that the item is out of stock. This leads to a delay of several weeks before being delivered. I felt trapped, as I thought I was buying an item immediately available. Not a correct procedure, in my opinion.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2019
Good reception, fast and in a sturdy box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
The items seem to be of good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2019
Not bad at all! Varied choice and affordable prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
The site is quite well made. You can easily make your choice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2019
Ordered a beret Elosegui in 63 received a 62!!!!!!! Disappointed, don't understand, while the previous order was successful !!!!!
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake; we will remake it as we have just checked and we have no more in stock. We should have them after the end of year holidays of the workshop.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
sizes 57 58 should exist!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
Very good contact with the person on the phone
Product is as I expected
Perfect delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2019
Fast delivery.
Damaged product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
ok no worries
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
Problem creating an account
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
Incorrect information from your customer service about the size. The 59cm is much larger than the L at Stetson. Paid return
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2019
Excessive restocking delay 6 weeks between the order and the reception at my home.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Easy navigation on the site, fast delivery,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Beautiful product in accordance with my order.
Delivery within a short time and without issues.
I recommend this product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2019
Site with a very large selection.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2019
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
The advice by phone before the purchase is not satisfactory, not enough research.
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Response from Chapellerie Traclet
Hello
Thank you for letting us know what you would have liked as research in order to improve and see if it is feasible.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2019
I am satisfied with the order but the sizes I chose are too large, too bad, and yet my wife measured my head circumference precisely, it is not 61 that I should have taken, moreover although I ordered 2 caps in 61 one of them the Traclet is larger than the other!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2019
Perfect... but it's a shame that shipping costs are not included in the selling price (139e still) delivery time a bit longer than indicated....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
The navigation is perfect. The delivery took one day longer (Colissimo route error).
Only the product does not match the order. I returned it.
I will not rate you for now.
Only
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2019
I needed a hat due to an illness where I lost my hair. This is the first time I have used Sté Traclet and I am not disappointed. I gave 4 stars because I do not know Sté Traclet. Next time it will be a 5*
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2019
Delivery in accordance with the order, although it was done late.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
photos not always precise on the products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Very easy to order regular messages delivery problem due to the strike and the relay point otherwise we were well informed with the tracking number
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2019
I have not received the Felt hair cap, also I have paid for this
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Response from Chapellerie Traclet
Dear
we contact French post to see where your order is because we also sent you a fur felt cap
Regards
Traclet
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