Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 28/10/2019 à 19h49 following a purchase from 18/10/2019

A French seller who apparently has a real street store and that is reassuring. Too bad there are no common sizes (M L) in this wide selection of hats.

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Acheteur Vérifié

Published on 28/10/2019 à 10h21 following a purchase from 16/10/2019

Very good.

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Acheteur Vérifié

Published on 26/10/2019 à 12h17 following a purchase from 18/10/2019

Good, no problem, I took the size with a tailor's measuring tape.

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Acheteur Vérifié

Published on 25/10/2019 à 17h25 following a purchase from 14/10/2019

No problems, everything is clear.

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Acheteur Vérifié

Published on 25/10/2019 à 06h01 following a purchase from 17/10/2019

Thank you.

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Acheteur Vérifié

Published on 24/10/2019 à 15h46 following a purchase from 17/10/2019

Practical.

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Acheteur Vérifié

Published on 24/10/2019 à 13h57 following a purchase from 16/10/2019

Product matches the description. Great item.

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Acheteur Vérifié

Published on 23/10/2019 à 15h36 following a purchase from 16/10/2019

Nothing to report. ok

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Acheteur Vérifié

Published on 22/10/2019 à 19h10 following a purchase from 14/10/2019

When an item is selected, there is no going back and you have to re-enter all your choices to make a comparison with a similar item and it quickly becomes annoying.

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Acheteur Vérifié

Published on 22/10/2019 à 01h57 following a purchase from 11/10/2019

Good site overall.

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Acheteur Vérifié

Published on 20/10/2019 à 13h38 following a purchase from 10/10/2019

Site very clear and precise.

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Acheteur Vérifié

Published on 19/10/2019 à 09h45 following a purchase from 07/10/2019

A large choice for all tastes.

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Acheteur Vérifié

Published on 17/10/2019 à 13h45 following a purchase from 06/10/2019

Very good products at good prices and well protected. Only problem: Colissimo did not deliver to the correct address.

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Acheteur Vérifié

Published on 15/10/2019 à 15h08 following a purchase from 07/10/2019

Very good, fast delivery, the size matches.

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Acheteur Vérifié

Published on 14/10/2019 à 19h08 following a purchase from 11/09/2019

A bit long delay.

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Acheteur Vérifié

Published on 13/10/2019 à 23h27 following a purchase from 26/09/2019

The site's search engine does not allow for sufficient sorting given the number of available references and thus the number of results; customer service is responsive; shipments are fast.

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Acheteur Vérifié

Published on 12/10/2019 à 18h32 following a purchase from 01/10/2019

Clear site, large choice of hats, very fast delivery.

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Acheteur Vérifié

Published on 12/10/2019 à 11h54 following a purchase from 23/09/2019

Nothing to say about the website or the delivery. Except for the accuracy regarding sizes because for a diameter indicated as identical, it is smaller than my old beret.

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Acheteur Vérifié

Published on 11/10/2019 à 14h03 following a purchase from 04/10/2019

I received a pair of traditional wooden clogs, one of which had been re-glued. It is scandalous that your order services can pass off glued items!!! Of course, I expect to be sent a replacement pair. THANK YOU

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Response from Chapellerie Traclet Published on 11/10/2019

Hello
We have taken your message into account and as indicated by email and by phone, we would need photos of the defect in order to discuss the issue with the manufacturer and take the necessary steps for an exchange.
Best regards
Traclet

Acheteur Vérifié

Published on 10/10/2019 à 21h16 following a purchase from 24/09/2019

Fast delivery, product conforms to the order, packaging a bit bulky but item well protected.

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Acheteur Vérifié

Published on 10/10/2019 à 17h51 following a purchase from 13/09/2019

I am very shocked by the collection of payment, not only before the product is sent but before its 'manufacturing', that is to say a collection on September 17 for a reception on 07/10.

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Response from Chapellerie Traclet Published on 11/10/2019

Hello, we have taken your remark regarding the payment of your order into account. Regarding the fact that the payment was made at the time of the order even though the hat is on order; this is due to the fact that when an order is placed by card, the bank withdraws the money on the day of the order. Otherwise, the payment has no guarantee if it is made later. In the case where you want to order an item with a delay, you can send us a check and it will be withdrawn upon sending the order. Thus, you will not have the concern of having the payment on the day of your order. Remaining at your disposal. Best regards, Traclet.

Acheteur Vérifié

Published on 08/10/2019 à 15h57 following a purchase from 30/09/2019

Cool.

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Acheteur Vérifié

Published on 07/10/2019 à 16h50 following a purchase from 30/09/2019

Correct navigation, serious customer service.

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Acheteur Vérifié

Published on 07/10/2019 à 13h07 following a purchase from 25/09/2019

The products are diversified, but searches are not very easy. The shipping time is not very clear. Quality product and package received quickly!

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Acheteur Vérifié

Published on 02/10/2019 à 18h01 following a purchase from 27/07/2019

I don't know yet.

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Acheteur Vérifié

Published on 01/10/2019 à 13h05 following a purchase from 07/09/2019

Very good, but it's a shame the restocking took so long.

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Acheteur Vérifié

Published on 30/09/2019 à 14h14 following a purchase from 21/09/2019

No problem

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Acheteur Vérifié

Published on 30/09/2019 à 13h39 following a purchase from 23/09/2019

The site is quite clear and the different selection steps are rather convincing.

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Acheteur Vérifié

Published on 26/09/2019 à 16h06 following a purchase from 14/09/2019

Well, no worries and correct indication of the date when the item is in stock.

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Acheteur Vérifié

Published on 26/09/2019 à 10h52 following a purchase from 05/09/2019

I do not wish to make any particular comment.

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Acheteur Vérifié

Published on 24/09/2019 à 13h50 following a purchase from 16/09/2019

Good telephone reception.

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Acheteur Vérifié

Published on 23/09/2019 à 22h52 following a purchase from 08/09/2019

Good even though the hat pouch is missing.

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Acheteur Vérifié

Published on 23/09/2019 à 13h33 following a purchase from 14/09/2019

I AM WAITING TO GIVE MY OPINION

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Acheteur Vérifié

Published on 19/09/2019 à 08h07 following a purchase from 10/09/2019

I find it light.

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Acheteur Vérifié

Published on 18/09/2019 à 21h59 following a purchase from 09/09/2019

The site is quite easy to navigate. Being able to compare items is a good point.

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Acheteur Vérifié

Published on 18/09/2019 à 09h54 following a purchase from 08/09/2019

A site that offers a wide choice of hats of all sizes. It lacks a size search engine to be a perfect site.

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Acheteur Vérifié

Published on 14/09/2019 à 19h47 following a purchase from 05/09/2019

Simple and easy to use site. Item out of stock, I created an alert that worked well as soon as it was restocked. Very fast delivery, well-made and well-packaged parcel.

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Acheteur Vérifié

Published on 11/09/2019 à 13h43 following a purchase from 03/09/2019

Site rich in content and information, but facet search sometimes imprecise and return management on the previous page could be improved. Thank you for your beautiful products and your impeccable service.

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Acheteur Vérifié

Published on 07/09/2019 à 10h09 following a purchase from 21/08/2019

Efficient order tracking information.

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Acheteur Vérifié

Published on 06/09/2019 à 14h42 following a purchase from 29/08/2019

Problem with the filters on the site, no way to select 'men' then 'straw' without having a plethora of straw hats for women in the selection results.

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