Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I have already given my opinion on your delivery on your messaging system.
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Response from Chapellerie Traclet
Hello
Following your message, we took a bit of time because we asked for information from the post office.
They indicated that they delivered the package with a signature. That is why we asked you for photos in order to proceed with the necessary steps with the post office.
If you do not have photos, please send us a sworn statement to try to obtain compensation and to be able to send you a hat in good condition.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/08/2019
This is my first order, I don't think I will renew the adventure given the quality of the items.
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Response from Chapellerie Traclet
Hello, we have taken your remark into account. What is the problem encountered with the beret, it is a beret designed and manufactured in France. As shown in the photo, the white is not white like a white linen but as visualized on the site. Thank you for indicating the problems encountered. Best regards, Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2019
Excellent experience - except for a small part, the online navigation (returns not always to the desired page, not obvious to get the compare tab). Otherwise, a very serious company, quality products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2019
great choice, reliable site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2019
I regret that we do not know the delivery times at the time of ordering and that we do not receive responses to messages.
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Response from Chapellerie Traclet
Hello Thank you for your message. Delivery times are indicated both on the product sheet when choosing the size and on the order summary. Finally, an email is sent when a product requires a delay. Otherwise, when sending the email on August 19, an email was sent to inform you that it would be shipped within the week. Best regards Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2019
As with my first order, I was very satisfied with the product received and the packaging it contained. The only small downside was the delivery: receiving at a relay point is much more efficient than colissimo. For my first order, the delivery time was barely one day while colissimo took several days!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2019
Quality price acceptable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/08/2019
Speed, well-made item, particularly happy with the service and the product!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2019
very good site, I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2019
blabla
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2019
Accessible and simple site to use. Good presentation of products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2019
Navigation and payment on the site are functional and fast. However, it is indicated on the webpage of this item that this brand (Stetson) sizes one size above the size announced by the manufacturer. Regarding this model and myself, this is clearly inaccurate: it fits just right.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2019
Product corresponding to the order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2019
-What a pity not to create hats for men with extra wide brims (12 cm or more) like for women. -What a pity that women's hats with extra wide brims are not in color because white with a terracotta trim, gray or beige does not attract a young audience.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2019
I have problems with the size. Size L is too big for me and M is too small while my normal size is L because I have two other Stetson Brooklyn leather caps in size L that fit me perfectly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2019
clear site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2019
I know the product but the one I received, of similar size, is slightly larger ouch!!!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2019
Okok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2019
Product conforms to my request.
Package arrived on time.
I recommend TRACLET for all quality hats.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2019
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2019
Very well supplied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2019
Product conforms to the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2019
Fast and compliant delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/07/2019
The package was redone twice and 2 items had stitching defects that were nonexistent.
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Response from Chapellerie Traclet
Hello, thank you for your comment; can you send photos of the defects so that we can report them to the workshop. Email: [email protected] Best regards, Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2019
Very satisfied, suits me very well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2019
Delivery time respected! Too bad the hat is not in a rigid box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2019
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2019
Hat arrived wrinkled.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2019
The compass does not work.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2019
Impeccable item. However, the package was a bit damaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2019
EXCELLENT
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2019
Pleasant and rich, the ergonomics could still be improved
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2019
serious site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2019
The delay without real explanation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2019
the product provided conforms to the order, in perfect condition, carefully packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2019
Practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2019
Serious site. Good quality item and conforms to the description.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2019
Conforms to the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2019
Good
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