Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 5 stars

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M
Martinez I Parra D.
Rating: 5 out of 5
following a purchase from 20/07/2026
The hats are what I expected, perfect. The shipment was fast and arrived well. Very happy.
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Line K.
Rating: 1 out of 5
following a purchase from 19/07/2026
Very nice fabric but the edge is made of cardboard, and the model does not suit me because I don't have much hair. So the cap is not filled and falls on the skull. I will return it.
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A
Alain G.
Rating: 5 out of 5
following a purchase from 18/07/2026
Satisfied
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Isabel R.
Rating: 5 out of 5
following a purchase from 19/07/2026
Very pretty bibi as shown in the photo. Careful and fast delivery.
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Noam T.
Rating: 5 out of 5
following a purchase from 18/07/2026
Fast shipping, well-packaged! Thank you!
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Response from Chapellerie Traclet
Hello Noam,

We sincerely thank you for your positive feedback! We are delighted that you appreciated the speed of the shipment and the quality of our packaging. Your satisfaction is our priority and we would be happy to welcome you back to our store.

Best regards,
The Traclet Hat Team
B
Bernard P.
Rating: 5 out of 5
following a purchase from 17/07/2026
Simple order, efficient phone contact, package delivered quickly, quality packaging
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Response from Chapellerie Traclet
Hello Bernard,

We warmly thank you for your positive feedback! We are delighted to learn that your shopping experience met your expectations and that our team was able to assist you effectively.

We hope to see you soon in our online store.

Best regards,
The Traclet Hat Shop Team
O
Olivia C.
Rating: 5 out of 5
following a purchase from 18/07/2026
Very satisfied with my purchase. A quality crochet hat.
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Response from Chapellerie Traclet
Hello Olivia,

We warmly thank you for your positive feedback. We are delighted to learn that your crochet hat meets your expectations.

We wish you to fully enjoy your purchase.

Sincerely,
The Traclet Hat Team
N
Nicolas J.
Rating: 5 out of 5
following a purchase from 19/07/2026
Fast and matches the description
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Response from Chapellerie Traclet
Hello Nicolas,

We warmly thank you for your very positive feedback! We are delighted to learn that your experience was quick and met your expectations.

Thank you for your trust and see you very soon on our online store.

The team at Chapellerie Traclet
S
Stephan V.
Rating: 5 out of 5
following a purchase from 18/07/2026
Very good product that meets expectations. The service is always impeccable.
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Response from Chapellerie Traclet
Hello Stephan,

We sincerely thank you for your positive feedback! We are delighted to learn that our product met your expectations and that our service satisfied you. Your satisfaction is our greatest reward.

Best regards,
The Traclet Hat Shop Team
V
Virginie R.
Rating: 5 out of 5
following a purchase from 18/07/2026
Completely satisfied with my order
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Response from Chapellerie Traclet
Hello Virginie,

We warmly thank you for your positive feedback! We are delighted to learn that you are completely satisfied with your order and hope to see you very soon in our online store.

Best regards,
The Traclet Hat Shop Team
S
Sophie C.
Rating: 5 out of 5
following a purchase from 19/07/2026
Quality hat, comfortable and sent quickly!
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Response from Chapellerie Traclet
Hello Sophie,

We sincerely thank you for your flattering review. We are delighted that you liked our hat and that you appreciated the speed of our service. We would be pleased to welcome you again in our shop.

Best regards,
The Traclet Hat Shop Team
A
Alexandre S.
Rating: 5 out of 5
following a purchase from 19/07/2026
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Response from Chapellerie Traclet
Hello Alexandre,

We sincerely thank you for your flattering review! Your satisfaction is our greatest reward and we are delighted that you enjoyed your experience at Chapellerie Traclet. We hope to see you again very soon for new discoveries.

Best regards,
The boutique team
S
Stéphane Y.
Rating: 5 out of 5
following a purchase from 19/07/2026
Meets my expectations.
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Response from Chapellerie Traclet
Hello Stéphane,

We warmly thank you for your positive feedback. It is a real pleasure to know that our product met your expectations.

Best regards,
The Traclet Hat Shop team.
R
Régis L.
Rating: 5 out of 5
following a purchase from 19/07/2026
Good size. Good craftsmanship. Quick shipping. Well packaged. Nothing to complain about.
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Response from Chapellerie Traclet
Hello Régis,

We warmly thank you for your positive feedback and your flattering comments. We are delighted that the size and quality of your order have satisfied you, as well as the speed of the delivery.

We hope to see you soon in our online store.

Best regards,
The Traclet Hat Shop Team
J
Jacqueline P.
Rating: 1 out of 5
following a purchase from 16/07/2026
Hello, at the time I placed my order, I realized that I had made a SIZE ERROR, I ordered 2 straw hats of 52cm, instead of 1 of 52 cm and 1 of 53 cm, I asked if I could correct it, and in my emails I was told YES!!! TODAY, I find myself with 2 straw hats of 52 cm. Where is the customer service? No, I am not satisfied. The straw hats are of excellent quality, BUT !!!!
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Response from Chapellerie Traclet
Hello Jacqueline,

Thank you for taking the time to share your experience. We are pleased to hear that you are satisfied with the quality of the straw hats, but we regret that the management of your order did not meet your expectations.
Is the delivery note correctly indicating 1/52 1/53?

Thank you for your feedback, we will proceed to send the correct size.

Best regards,
The Traclet Hat Shop team.
A
Adeline M.
Rating: 5 out of 5
following a purchase from 16/07/2026
Exquisite quality!
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Response from Chapellerie Traclet
Hello Adeline,

A big thank you for your flattering feedback! We are delighted to learn that the quality of our products satisfies you so much. Your satisfaction is our greatest reward.

Best regards,
The boutique team
O
Olivier L.
Rating: 5 out of 5
following a purchase from 16/07/2026
Very satisfied with my purchase, I recommend.
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Response from Chapellerie Traclet
Hello Olivier,

We sincerely thank you for your positive feedback and your recommendation! We are delighted to hear that you are very satisfied with your purchase and we hope to see you again soon in our store.

Best regards,
The Traclet Hat Shop Team
D
Didier G.
Rating: 5 out of 5
following a purchase from 16/07/2026
Perfect. Nothing to complain about
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Response from Chapellerie Traclet
Hello Didier,

We sincerely thank you for your flattering feedback. It is a real pleasure to know that you are completely satisfied with your experience with us. We would be delighted to welcome you again very soon!

Best regards,
The shop team
L
Laura C.
Rating: 3 out of 5
following a purchase from 12/06/2026
I received the package, but more than a month after the order. The delivery time was initially announced as 2 weeks. I never received a message saying that the package was delayed or anything. I had to contact customer service several times myself.
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Response from Chapellerie Traclet
Hello Laura,

Thank you for taking the time to share your experience. We are glad that your package has finally arrived, but we apologize for the delivery delay and the lack of communication regarding this matter. Your feedback is valuable and will help us improve our service.

Best regards,
The shop team
F
Frédéric B.
Rating: 5 out of 5
following a purchase from 15/07/2026
Package received late, but after reporting to the appropriate service, the package suddenly resurfaced and arrived very quickly.
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Response from Chapellerie Traclet
Hello Frédéric,

We sincerely thank you for your positive feedback. We are delighted to hear that your package finally arrived quickly after your report. Your satisfaction is our priority, and your understanding means a lot to us.

Best regards,
The Traclet Hat Shop Team
J
Jean-Francois G.
Rating: 5 out of 5
following a purchase from 16/07/2026
Fast and serious. Quality phone advice
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Response from Chapellerie Traclet
Hello Jean-François,

A big thank you for your very positive feedback! We are delighted to hear that you appreciated the quality of our advice and the speed of our service. Your satisfaction is our greatest reward.

Best regards,
The boutique team
L
Lionel M.
Rating: 5 out of 5
following a purchase from 16/07/2026
Good advice from the saleswoman that allowed me to purchase this hat that meets my needs.
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Response from Chapellerie Traclet
Hello Lionel,

We warmly thank you for your positive review. We are delighted to learn that our advice has been helpful to you and that you found a hat that meets your expectations.

Best regards,
The Traclet Hat Team
J
Jacques P.
Rating: 5 out of 5
following a purchase from 15/07/2026
Top
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Response from Chapellerie Traclet
Hello Jacques,

A big thank you for your very positive feedback! We are delighted to know that you enjoyed your experience at Chapellerie Traclet. We would be very happy to welcome you again soon.

Best regards,
The boutique team
M
Michel J.
Rating: 5 out of 5
following a purchase from 10/07/2026
Very happy with this hat, I really like the shape, very neat work, thank you
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Response from Chapellerie Traclet
Hello Michel,

We warmly thank you for your positive feedback. We are delighted to learn that you love your hat and that the careful work satisfies you. Your satisfaction is our greatest reward, and we hope to see you soon in our online store.

Best regards,
The Traclet Hat Team
M
Michel B.
Rating: 5 out of 5
following a purchase from 16/07/2026
In accordance with the order and fast delivery
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Response from Chapellerie Traclet
Hello Michel,

We warmly thank you for your positive feedback. We are delighted that your order met your expectations and that the delivery was quick. Your satisfaction is our priority, and we will be very happy to see you again on your next visit.

Best regards,
The Traclet Hat Shop Team
L
Lois G.
Rating: 5 out of 5
following a purchase from 14/07/2026
Careful shipping, a bit large but good quality
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Philippe L.
Rating: 5 out of 5
following a purchase from 04/07/2026
In line with my expectations, thank you
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Response from Chapellerie Traclet
Hello Philippe,

We sincerely thank you for your positive feedback. We are delighted to learn that our product met your expectations and we hope to see you soon in our online store for new discoveries.

Best regards,
The Traclet Hat Shop Team
P
Phillip S.
Rating: 5 out of 5
following a purchase from 16/07/2026
I am very happy with my purchase. Nice quality hat and good and fast delivery
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Response from Chapellerie Traclet
Hello Phillip,

We sincerely thank you for your positive feedback. We are delighted to hear that you are satisfied with the quality of your hat and our delivery service.

Best regards,
The team at Chapellerie Traclet.
S
Stéphane V.
Rating: 5 out of 5
following a purchase from 16/07/2026
Received quickly, very beautiful hat, very well packaged I highly recommend! Thank you!
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Response from Chapellerie Traclet
Hello Stéphane,

Thank you very much for your flattering review! We are delighted that you like your hat and that the delivery was quick. Your recommendation means a lot to us and we hope to see you again soon on our site.

Best regards,
The Traclet Hat Team
D
Damien J.
Rating: 5 out of 5
following a purchase from 14/07/2026
Nothing to complain about. The price for the quality
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Response from Chapellerie Traclet
Hello Damien,

We warmly thank you for your positive review. We are delighted that you are satisfied with the quality of our products and their price.

Best regards,
The shop team
C
Christiane E.
Rating: 5 out of 5
following a purchase from 13/07/2026
Beautiful and simple and dressed up.
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David B.
Rating: 1 out of 5
following a purchase from 14/07/2026
I received my order unfortunately the bucket hat is way too big even though the site states a size S/M which should have fit my head size...
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Response from Chapellerie Traclet
Hello David,

We are sincerely sorry to hear that the bucket hat you received does not meet your expectations in terms of size. Your satisfaction is important to us, and we would like to invite you to contact us privately to find a suitable solution for your situation.

Thank you for your understanding.
The team at the store
N
Natacha G.
Rating: 5 out of 5
following a purchase from 14/07/2026
Very satisfied, quick order…
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L
Ludovic L.
Rating: 5 out of 5
following a purchase from 14/07/2026
Item identical to the description, quality shipping and all with speed. Thank you
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P
Pascal A.
Rating: 5 out of 5
following a purchase from 14/07/2026
Very pretty hat in line with my expectations
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Lucien D.
Rating: 5 out of 5
following a purchase from 13/07/2026
Hat well received and well packaged that meets my expectations
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M
Marc G.
Rating: 5 out of 5
following a purchase from 13/07/2026
Top
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Indaad Alie Adjiet J.
Rating: 5 out of 5
following a purchase from 14/07/2026
Fast, smooth delivery. Beautiful hat. Would order again from Traclet next time.
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J
Jean-Luc G.
Rating: 5 out of 5
following a purchase from 15/07/2026
perfect service
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J
Jeannette M.
Rating: 5 out of 5
following a purchase from 11/07/2026
Never disappointed
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