Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Very nice linen cap for a child, intended for an adult with a small head. The online store is quite well designed although you need to check the size twice according to the sizes searched in the search engine. The filters are effective in identifying models that might fit. Fast shipping and completely appropriate packaging. No hassle with customs in England. The only downside comes from my own mistake, not having ordered the size I need, as I always have trouble knowing my exact size. I highly recommend Chapellerie Traclet. I will reorder when I am more informed about my head size. Thank you again.
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Jean D.
Rating: 3 out of 5
following a purchase from 13/07/2026
I have bought the same hat several times with the same reference. These hats were made of cotton. The one I received is made of mixed fabric (70% cotton) and much lighter than the previous ones. Disappointment!
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Response from Chapellerie Traclet
Hello Jean,
Thank you for your feedback and for your loyalty to our store. We are sorry to hear that your last purchase did not meet your expectations and we hope you will find a hat that fully satisfies you during your next visit.
For the iringa model, yes this model is not 100% cotton as indicated in our detailed product sheet.
https://www.chapellerie-traclet.com/fr/chapeaux-tissu/3715-chapeau-safari-iringa-2-coloris.html#/taille-m_56_57_cm
If needed, it is of course possible to make an exchange.
Best regards,
The Chapellerie Traclet team.
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Bernard A.
Rating: 5 out of 5
following a purchase from 05/07/2026
PERFECT. FOR A VERY ORIGINAL HAT!
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Edouard M.
Rating: 5 out of 5
following a purchase from 11/07/2026
Product as described, attentive and responsive staff. I recommend
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Christophe V.
Rating: 5 out of 5
following a purchase from 12/07/2026
Quality product as per description. Careful shipping within the announced deadlines.
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Ngoc Thach N.
Rating: 5 out of 5
following a purchase from 12/07/2026
Nice purchase on a very practical site for choice. Impeccable service
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Anne B.
Rating: 5 out of 5
following a purchase from 12/07/2026
Perfect! I needed my superb hat quickly. Everything went very well, the package arrived on time. I do not regret my purchase, the quality is very nice. I recommend
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Erwan D.
Rating: 5 out of 5
following a purchase from 12/07/2026
Package received as agreed. The hat fits me like a glove. Thank you.
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Jocelyn L.
Rating: 5 out of 5
following a purchase from 11/07/2026
Very satisfied.
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Waldina A.
Rating: 5 out of 5
following a purchase from 12/07/2026
Very beautiful thank you
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Christelle T.
Rating: 5 out of 5
following a purchase from 11/07/2026
Very nice shape. As for the color, I was afraid it would be a turquoise blue, but in fact, it is really the blue I was looking for.
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Jean-Philippepa P.
Rating: 5 out of 5
following a purchase from 12/07/2026
Perfect very beautiful hats conforming to the descriptions
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Mathieu M.
Rating: 5 out of 5
following a purchase from 12/07/2026
Nothing to say. Fast, careful, conforms.
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Dominique L.
Rating: 5 out of 5
following a purchase from 12/07/2026
Quality hat, correct size. Happy with my purchase
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Benoit H.
Rating: 5 out of 5
following a purchase from 09/07/2026
Of choice and a very responsive customer service.
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Paul S.
Rating: 5 out of 5
following a purchase from 13/07/2026
Good product
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Jackson L.
Rating: 3 out of 5
following a purchase from 10/07/2026
The hat I received did come quickly and the shipping was cheaper than expected. Only big problem, and it is a big one, the hat IS NOT Kangol like was advertised. It is a different brand. I will keep the hat I was sent anyway as I like it and it would be a pain to send back. In future, if you advertise Kangol, sell Kangol.
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Response from Chapellerie Traclet
Hello Jackson,
Thank you for your feedback and we are pleased to hear that the delivery speed and shipping costs met your expectations. We take note of your comment regarding the brand of the hat and assure you that we are constantly working to improve our product information.
Here is the similar kangol model in the Kangol brand
https://www.chapellerie-traclet.com/fr/casquette/213-caquette-wool-504-camel-kangol.html#/taille-xl_60_61_cm
Best regards,
The shop team.
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Sandra S.
Rating: 5 out of 5
following a purchase from 11/07/2026
Great selection, easy to order and fast delivery. Highly recommend them.
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Rose-Méry C.
Rating: 5 out of 5
following a purchase from 11/07/2026
Excellent
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David L.
Rating: 5 out of 5
following a purchase from 10/07/2026
Product conforms to the description, fast shipping, nothing to report on that side. Only the carrier needs to be reviewed...
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Cyrille H.
Rating: 1 out of 5
following a purchase from 29/06/2026
Exchange not received after 3 weeks and no news. This is not customer service!
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Response from Chapellerie Traclet
Hello Cyrille,
We understand your disappointment and we are sorry for this situation.
An email was sent to you indicating size M in stock and that we were waiting for it from Stetson.
Did you not receive it?
Best regards,
The boutique team.
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Christian C.
Rating: 3 out of 5
following a purchase from 10/07/2026
one size fits all! But for small heads. An adjustment at the back of the hat would have been welcome. + a long delivery (after complaint).
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Response from Chapellerie Traclet
Hello Christian,
We sincerely thank you for your feedback and constructive remarks.
On this model, the cap is indeed adjustable as it has an adjustment system under the grosgrain to fit the cap to your head size.
If needed, we can make a video to show you how to adjust the cap to size.
Remaining at your disposal.
Best regards,
The boutique team.
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S T.
Rating: 5 out of 5
following a purchase from 11/07/2026
Very satisfied with our purchases!
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Response from Chapellerie Traclet
Hello S.,
We warmly thank you for your positive feedback. We are delighted to hear that you are very satisfied with your purchases. This encourages us to continue offering you the best.
Best regards,
The Traclet Hat Shop Team
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Joseph K.
Rating: 1 out of 5
following a purchase from 06/07/2026
When I received my package and opened it, the panama hat was sitting on an angle in the box with a small amount of packing material on top of it. The brim was warped from the pressure. The Deadman's hat was underneath the panama and also was sparsely protected with packing material. There were two cardboard hat rings in the box.... thrown on top of the two hats and useless for protective purposes. The packing material consisted of some tissue paper and some plastic bags. The box was much too large for the contents.
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Response from Chapellerie Traclet
Hello Joseph,
Thank you for your detailed feedback regarding the receipt of your package. We are sincerely sorry to learn that the packaging did not meet your expectations and we understand your disappointment. We invite you to contact us directly so that we can discuss your situation and find a solution together.
Best regards,
The boutique team
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Georget V.
Rating: 5 out of 5
following a purchase from 09/07/2026
Hat as described, fast delivery. Completely satisfied.
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Response from Chapellerie Traclet
Hello Georget,
We warmly thank you for your positive feedback. We are delighted to learn that the hat met your expectations and that you appreciated our fast delivery service. Your satisfaction is our greatest reward!
Best regards,
The Traclet Hat Team
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Stephane H.
Rating: 5 out of 5
following a purchase from 06/07/2026
Good communication following a color error. Very responsive. Item received quickly.
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Response from Chapellerie Traclet
Hello Stéphane,
We warmly thank you for your positive feedback. We are delighted to learn that our communication and responsiveness have satisfied you. We look forward to serving you again.
Best regards,
The Traclet Hat Shop Team.
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Patrice K.
Rating: 5 out of 5
following a purchase from 20/06/2026
In accordance with the order
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Response from Chapellerie Traclet
Hello Patrice,
We warmly thank you for your positive feedback. We are delighted that your order met your expectations.
Best regards,
The shop team
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Gérony E.
Rating: 5 out of 5
following a purchase from 09/07/2026
Simply as described in the photo. It's interesting to show a hat on a head, it's much more telling for me, you get a much better idea of the effect it gives
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Response from Chapellerie Traclet
Hello Gérony,
We warmly thank you for your positive feedback. We are delighted that our presentation pleased you and allowed you to better visualize our hats. Your satisfaction is our greatest reward.
Best regards,
The boutique team.
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Serge M.
Rating: 5 out of 5
following a purchase from 06/07/2026
Very nice item but I'm still waiting for the exchange which hasn't arrived yet. Thank you
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Response from Chapellerie Traclet
Hello Serge,
We sincerely thank you for your positive feedback on our article. We hope that your exchange will be finalized very soon and that you will continue to find your happiness with us. We look forward to seeing you again soon in our online store.
Best regards,
The store team
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Jacques S.
Rating: 5 out of 5
following a purchase from 06/07/2026
Beautiful product, fast delivery, appropriate packaging, French product
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Response from Chapellerie Traclet
Hello Jacques,
We sincerely thank you for your positive feedback! We are delighted that our product, as well as our delivery service, met your expectations. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
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Jacques D.
Rating: 5 out of 5
following a purchase from 10/07/2026
Very pleasant hat to wear and of good quality
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Response from Chapellerie Traclet
Hello Jacques,
We warmly thank you for your positive feedback! We are delighted to learn that you appreciate the quality and comfort of your hat. Your satisfaction is our greatest reward.
Best regards,
The boutique team
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Alain B.
Rating: 5 out of 5
following a purchase from 10/07/2026
Very good, already bought from Traclet, always satisfied
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Response from Chapellerie Traclet
Hello Alain,
A big thank you for your positive feedback! We are delighted to know that you are still satisfied with your purchases at Traclet. Your loyalty touches us and motivates us to continue offering the best.
Best regards,
The boutique team
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Kevin L.
Rating: 5 out of 5
following a purchase from 10/07/2026
Order as described. Very fast delivery.
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Response from Chapellerie Traclet
Hello Kevin,
We warmly thank you for your positive feedback. We are delighted that your order met your expectations and that the delivery was quick.
Best regards,
The shop team
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Laurent V.
Rating: 5 out of 5
following a purchase from 10/07/2026
Item delivered as ordered and fast delivery.
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Response from Chapellerie Traclet
Hello Laurent,
We sincerely thank you for your positive feedback! We are delighted to hear that your order met your expectations and that the delivery was quick. Your satisfaction is our priority and we hope to see you again soon on our site.
Best regards,
The Traclet Hat Shop Team
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Robin C.
Rating: 5 out of 5
following a purchase from 10/07/2026
Very good, just the delivery address changed (different pickup point than desired).. but nothing serious
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Response from Chapellerie Traclet
Hello Robin,
We warmly thank you for your positive feedback. We are delighted that your experience was pleasant despite the change of delivery address. We hope to see you soon in our online store and remain at your disposal for any questions.
The store team.
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Michèle D.
Rating: 5 out of 5
following a purchase from 08/07/2026
Very serious company, very good choice of quality hats
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Response from Chapellerie Traclet
Hello Michèle,
We sincerely thank you for your very positive feedback. We are delighted that you found your happiness among our selection of quality hats. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team.
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Jean-Paul B.
Rating: 1 out of 5
following a purchase from 27/06/2026
For now, the hat still hasn't been delivered... Maybe colissimo??
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Response from Chapellerie Traclet
Hello Jean-Paul,
We completely understand your disappointment regarding this delivery delay and we sincerely apologize for it.
According to the colissimo tracking, the package was delivered on July 16.
We invite you to contact us privately so we can resolve this situation as quickly as possible.
Best regards,
The Traclet Hat Team.
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Henri R.
Rating: 5 out of 5
following a purchase from 08/07/2026
Perfect
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Response from Chapellerie Traclet
Hello Henri,
We warmly thank you for your very positive feedback. We are delighted that your experience met your expectations and we hope to see you again very soon in our online store.
Best regards,
The Traclet Hat Shop Team
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Samuel H.
Rating: 5 out of 5
following a purchase from 08/07/2026
Great, they have size 66.5
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Response from Chapellerie Traclet
Hello Samuel,
A big thank you for your warm feedback! We are delighted that our selection suits you and hope to see you soon in our shop to discover even more models.
Best regards,
The Traclet Hat Shop Team.
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Vincent L.
Rating: 5 out of 5
following a purchase from 06/07/2026
Purchase of two UV caps in July 2026: very effective and pleasant to wear. We feel like we have nothing on our heads because they are so light, yet it only takes removing them to realize their effectiveness. We recommend.
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Response from Chapellerie Traclet
Hello Vincent,
We warmly thank you for your very positive review! It is a real pleasure to know that our UV protection caps bring you satisfaction and comfort. Your recommendation means a lot to us and we are delighted to have you among our customers.
Best regards,
The Traclet Hat Team.
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