Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2024
Very satisfied with my purchase, very good product, very fast shipping
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/05/2024
No news about my delivery
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Response from Chapellerie Traclet
Hello
However, the tracking of the package was indeed sent to you by email
Here it is below
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20738571078
We will make a complaint today to Colissimo.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
Great service and goods arrived in record time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
Received my hat very quickly after my order. Just as I imagined while browsing the site. I recommend it to you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
Good in every respect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2024
Very good, delivery time respected, careful service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
Very good quality products. I bought two hats and I am very happy with them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2024
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2024
Pork & Pie hat very well made. A beautiful quality creation from Tracelet. Well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
Very good site. Easy to place an order. And very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
very beautiful hat, very well packaged, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2024
Perfect as always, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2024
Item conforms to my order, careful and fast delivery, thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2024
Order of a brown hat. Received a black hat.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected]
Thus we will proceed to its exchange with the sending of a return voucher.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2024
Simple search on the site. Fast delivery
Serious shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2024
First of all, I thank you for your welcome and your advice during my phone call, I would say as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2024
Excellent service, I received advice by phone before ordering, order arrived on time for a gift. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
Fast Colissimo.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
Item well wrapped and well received
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2024
Thank you everything was perfect! This new hat will be a very nice gift ;-)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2024
Very efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2024
Fast delivery and response to special requests. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2024
very good item as described thank you very much finally a French site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
5 stars
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2024
Very good as usual. Careful and fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2024
Quality item and fast delivery, I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
ordered items corresponding to my expectations, and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2024
I appreciated the ease of ordering, fast shipping and delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/04/2024
Absolutely disappointed. Size two times smaller than ordered. Size number VOLUNTARILY removed (cut!!!) so it cannot be verified. I will never buy again. They understand the very negative reviews.
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Response from Chapellerie Traclet
Hello
Thank you for verifying the comment as the comment on the product does not match the one you indicate here.
Moreover, the size sent is indeed 62/63 cm as ordered; it was verified before sending.
What size do you make?
Thank you for sending us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2024
I really like Traclet. A very large selection, quality products. Magician, I ordered several hats there.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2024
Order completely matching my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2024
Easy to use site, product received quickly in perfect quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2024
Top service despite a mistake on my part regarding the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2024
just perfect !!!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2024
prices and deliveries completely correct, quality item
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2024
Everything is fine. A bit disappointed by the size of the text. Written too small
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2024
Hello, the site is good. I did not find the logout button, I will return for the winter collection. See you soon
Best regards
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