English 
Français P
Rating: 5 out of 5
Fast delivery and well-packaged caps.
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Very good
Translated reviews
J
Rating: 5 out of 5
perfect!
Translated reviews
Y
Rating: 5 out of 5
Good
Translated reviews
F
Rating: 5 out of 5
Very good ordering experience on this site. Quality and speed of shipping.
Translated reviews
L
Rating: 1 out of 5
If only the ordered size had been the right one....
Translated reviews
Response from Chapellerie Traclet
Hello Ludo,
We are sorry to learn that the size of your order does not meet your expectations. We do our best to provide clear information to help our customers in their choice. We had sent you a return label for the wrong size to make an exchange. Did you send it back?
Our email is [email protected]
Best regards,
The Chapellerie Traclet team.
We are sorry to learn that the size of your order does not meet your expectations. We do our best to provide clear information to help our customers in their choice. We had sent you a return label for the wrong size to make an exchange. Did you send it back?
Our email is [email protected]
Best regards,
The Chapellerie Traclet team.
C
Rating: 5 out of 5
Impeccable, in this store I find all the hats I love. Very good quality! Same quality/price ratio. It is also possible to add accessories to your hat. To find something to protect it. Well shipped. Always well packaged. Here, it was my dream to find a good quality Canadian scout hat at a fair price. Thank you again
Translated reviews
B
Rating: 5 out of 5
Custom order I am delighted the wide-brimmed hat is of very good quality it is the perfect hat thank you thank you
Translated reviews
J
Rating: 5 out of 5
Very nice hat that protects well from the sun
Translated reviews
W
Rating: 5 out of 5
Very good
Translated reviews
S
Rating: 5 out of 5
Very good
Translated reviews
C
Rating: 5 out of 5
Hello, very satisfied
Translated reviews
P
Rating: 5 out of 5
Hat model conforms to the description
Translated reviews
D
Rating: 5 out of 5
Good evening, advice and support in the choice of very good quality
Translated reviews
M
Rating: 5 out of 5
Very good quality
Translated reviews
E
Rating: 5 out of 5
Very well packaged product, fast delivery
Translated reviews
K
Rating: 1 out of 5
A year of delivery - and in the meantime - we had "forgotten" that the order was paid in advance. I don't feel like we take the customers seriously ...
Translated reviews
Response from Chapellerie Traclet
Hello Karsten,
We are sincerely sorry to learn that your experience with our delivery service did not meet your expectations. Your satisfaction is important to us.
As indicated in our exchanges, we did not receive the bank confirmation of your transfer and the link with the order was not noted on the transfer order to connect it with your order.
Please excuse us for this inconvenience and we hope that the straw hat will give you complete satisfaction.
Best regards,
The Chapellerie Traclet team.
We are sincerely sorry to learn that your experience with our delivery service did not meet your expectations. Your satisfaction is important to us.
As indicated in our exchanges, we did not receive the bank confirmation of your transfer and the link with the order was not noted on the transfer order to connect it with your order.
Please excuse us for this inconvenience and we hope that the straw hat will give you complete satisfaction.
Best regards,
The Chapellerie Traclet team.
D
Rating: 5 out of 5
A new order of hat, brand Aussie Apparel, reference Bermuda, package received impeccably and quickly in a large box, perfect. The hat suits me, sand beige color, wide brim, good protection, airy, light, well made.
Translated reviews
Response from Chapellerie Traclet
Hello Denis,
We sincerely thank you for your flattering feedback. We are delighted that your Aussie Apparel hat suits you and that you appreciated our delivery service. We would be happy to see you again soon in our store for your next order.
Best regards,
The team
We sincerely thank you for your flattering feedback. We are delighted that your Aussie Apparel hat suits you and that you appreciated our delivery service. We would be happy to see you again soon in our store for your next order.
Best regards,
The team
J
Rating: 5 out of 5
Good
Translated reviews
Response from Chapellerie Traclet
Hello Jean,
We warmly thank you for your positive feedback. It is a pleasure to know that you are satisfied with your experience with us.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive feedback. It is a pleasure to know that you are satisfied with your experience with us.
Best regards,
The Traclet Hat Shop Team
F
Rating: 5 out of 5
Excellent service.
Translated reviews
Response from Chapellerie Traclet
Hello Frédéric,
We warmly thank you for your positive feedback! Your satisfaction is our greatest reward and we are delighted that our service met your expectations.
Looking forward to seeing you again in our shop,
The Traclet Hat Shop team.
We warmly thank you for your positive feedback! Your satisfaction is our greatest reward and we are delighted that our service met your expectations.
Looking forward to seeing you again in our shop,
The Traclet Hat Shop team.
J
Rating: 5 out of 5
Perfect
Translated reviews
Response from Chapellerie Traclet
Hello Jean-Luc,
We warmly thank you for your positive feedback! We are delighted that your experience met your expectations and we hope to see you very soon in our store.
The team at Chapellerie Traclet.
We warmly thank you for your positive feedback! We are delighted that your experience met your expectations and we hope to see you very soon in our store.
The team at Chapellerie Traclet.
I
Rating: 5 out of 5
Very nice cap and very appreciated fast delivery
Translated reviews
Response from Chapellerie Traclet
Hello Isabelle,
A big thank you for your very positive review! We are delighted that you like the cap and that you appreciated the speed of our service. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team
A big thank you for your very positive review! We are delighted that you like the cap and that you appreciated the speed of our service. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team
R
Rating: 5 out of 5
Top-notch!
Translated reviews
Response from Chapellerie Traclet
Hello Ronan,
A big thank you for your enthusiastic review! We are delighted to know that you had such a wonderful experience with us. Don't hesitate to come back to see us, we will always be happy to welcome you.
Best regards,
The Traclet Hat Shop Team
A big thank you for your enthusiastic review! We are delighted to know that you had such a wonderful experience with us. Don't hesitate to come back to see us, we will always be happy to welcome you.
Best regards,
The Traclet Hat Shop Team
C
Rating: 5 out of 5
It was perfect. Thank you very much
Translated reviews
Response from Chapellerie Traclet
Dear Céline,
A big thank you for your warm feedback. We are delighted that your experience met your expectations and would be pleased to see you again soon in our shop.
Best regards,
The Traclet Hat Shop Team
A big thank you for your warm feedback. We are delighted that your experience met your expectations and would be pleased to see you again soon in our shop.
Best regards,
The Traclet Hat Shop Team
G
Rating: 5 out of 5
A fast and careful shipment. The product is of great quality, a real wonder both in quality and historically. Moreover, I was very pleased with the question I asked after my order about a historical item. I really recommend this company and I will make sure to speak well of it to my reenactor friends.
Translated reviews
Response from Chapellerie Traclet
Hello Guillaume,
We sincerely thank you for your warm feedback. We are delighted to hear that you appreciated the quality of our products as well as the attention given to your request. Your recommendation is very valuable to us and we will be happy to welcome you again in our store.
Best regards,
The team
We sincerely thank you for your warm feedback. We are delighted to hear that you appreciated the quality of our products as well as the attention given to your request. Your recommendation is very valuable to us and we will be happy to welcome you again in our store.
Best regards,
The team
F
Rating: 5 out of 5
Fast and careful delivery
Translated reviews
Response from Chapellerie Traclet
Hello Françoise,
We warmly thank you for your positive feedback. We are delighted that the delivery was quick and careful, and we hope to see you again soon in our store.
Best regards,
The Traclet Hat Shop team.
We warmly thank you for your positive feedback. We are delighted that the delivery was quick and careful, and we hope to see you again soon in our store.
Best regards,
The Traclet Hat Shop team.
P
Rating: 5 out of 5
Thank you for my superb Napoleon bicorn hat. It is beautifully made. I look forward to wearing it.
Translated reviews
Response from Chapellerie Traclet
Hello Paul,
We sincerely thank you for your flattering review. We are delighted that you like your Napoleon bicorne hat and hope to see you again soon for more discoveries.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your flattering review. We are delighted that you like your Napoleon bicorne hat and hope to see you again soon for more discoveries.
Best regards,
The Traclet Hat Shop Team
J
Rating: 5 out of 5
Great good quality
Translated reviews
Response from Chapellerie Traclet
Hello Julien,
We warmly thank you for your positive feedback and are delighted that the quality of our products has satisfied you. We look forward to seeing you soon in our online store!
Best regards,
The Traclet Hat Team.
We warmly thank you for your positive feedback and are delighted that the quality of our products has satisfied you. We look forward to seeing you soon in our online store!
Best regards,
The Traclet Hat Team.
S
Rating: 5 out of 5
Rad
Translated reviews
Response from Chapellerie Traclet
Hello Sébastien,
We sincerely thank you for your positive feedback! It is a pleasure to know that you are satisfied with your experience at Chapellerie Traclet. Your enthusiasm touches us and motivates us to continue offering the best.
Best regards,
The boutique team.
We sincerely thank you for your positive feedback! It is a pleasure to know that you are satisfied with your experience at Chapellerie Traclet. Your enthusiasm touches us and motivates us to continue offering the best.
Best regards,
The boutique team.
P
Rating: 5 out of 5
Very good
Translated reviews
O
Rating: 1 out of 5
Size error
Translated reviews
Response from Chapellerie Traclet
Hello Olivier,
Thank you for taking the time to share your feedback. We understand that the size error can be frustrating, and we want to help you resolve this issue. Please do not hesitate to contact us directly so that we can find a solution together.
Best regards,
The Traclet Hat Team
Thank you for taking the time to share your feedback. We understand that the size error can be frustrating, and we want to help you resolve this issue. Please do not hesitate to contact us directly so that we can find a solution together.
Best regards,
The Traclet Hat Team
S
Rating: 5 out of 5
Excellent experience I recommend: perfect delivery within the expected deadlines
Translated reviews
S
Rating: 5 out of 5
Product conforms and perfect
Translated reviews
R
Rating: 5 out of 5
very satisfied.
Translated reviews
V
Rating: 5 out of 5
Product conforms to the order, very fast, good quality
Translated reviews
L
Rating: 5 out of 5
Very good
Translated reviews
M
Rating: 5 out of 5
Fast and careful shipping Quality product
Translated reviews
B
Rating: 5 out of 5
The hat is very nice. Too bad it is made in China.
Translated reviews
I
Rating: 5 out of 5
Fast delivery, very nice cap
Translated reviews
T
Rating: 5 out of 5
beautiful cap of good quality
Translated reviews