Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Impeccable delivery service, product conforms to the description. Highly recommended.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Fast shipping
Quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
Excellent phone relationship for information on size! Fast and careful delivery... Happiness before Christmas! Good continuation!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
First purchase and certainly not the last! Top fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
Meets my wishes
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2023
No problem everything is fine as expected. If needed I will call your site again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
Efficient and fast service, nothing to complain about Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2023
Good follow-up
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2023
Not practical to change the quantities,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2023
Easy, fast and careful shipping.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Perfect, as every time. Good product, fast and careful shipping. Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
No problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Very top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2023
Practical, simple and fast I recommend this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
Fast delivery item conforms to my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
very fast !!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
Excellent service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2023
The colors of the photos are not faithful
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
Ok perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
Well-organized site with a lot of choices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2023
Delay a bit long and product not exactly corresponding to the requested product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Fast delivery times, quality of the item.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Delivered within the announced deadlines. The beret seems to be of good quality, this purchase is intended to be a gift for Christmas.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2023
Received the wrong size on the eve of Christmas and no one is responding to my complaints.
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Response from Chapellerie Traclet
Hello
We apologize for our mistake.
We received an email on December 15 and on the same day we replied to you.
15/12/2023 - Hanae TRACLET
Hello,
Please excuse us for this error. Please send us a photo of the size to [email protected] and we will proceed to send the size 56 cm on Monday.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
15/12/2023 - Sylvie Moschet
I received the beret in size 56 while I ordered it in size 54. I need to give it as a gift for Christmas, how can I get it in the right size?
So please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2023
The cap I received was not the model I ordered. The least one can do is to respect the customer's wish...
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Response from Chapellerie Traclet
Hello
The Pipolaki Morris cap is no longer made, it has been replaced by Pipolaki with the hiker of the same or even better quality
https://www.chapellerie-traclet.com/fr/casquette-baseball/859-casquette-americaine-hiker-sympatex-cache-oreilles-pipolaki.html
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Product conforms and of beautiful quality. Fast delivery and careful packaging. Very reasonable price.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
The delivered item is of very good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Perfect. Beautiful product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
I always find my happiness on this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Order received quickly. I am very satisfied with my purchase.
The person who received it as a gift is also very happy.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
not received to date
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
Hat conforms to the model on the site
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