Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié

Published on 06/08/2023 à 20h54 following a purchase from 30/07/2023

Very nice product, fast delivery, website to recommend ...

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Acheteur Vérifié

Published on 06/08/2023 à 17h44 following a purchase from 02/08/2023

Good quality foldable Panama Fedora and good internet service

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Acheteur Vérifié

Published on 06/08/2023 à 16h04 following a purchase from 30/07/2023

Very happy with my delivery, maybe add a bit of protection for the hat during delivery

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Acheteur Vérifié

Published on 06/08/2023 à 13h49 following a purchase from 02/08/2023

Delivery arrived on time! Perfect

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Acheteur Vérifié

Published on 06/08/2023 à 09h36 following a purchase from 19/07/2023

The site is very convenient. Order arrived in 2-3 days. Unfortunately, it was not the right items but the customer service reacted very quickly and sent me the correct items and provided the return slip. So very satisfied with the customer service. The quality of the fabric is great, very satisfied on that side too. I recommend 100%.

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Acheteur Vérifié

Published on 05/08/2023 à 19h49 following a purchase from 27/07/2023

Delighted with my order and its follow-up

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Acheteur Vérifié

Published on 05/08/2023 à 14h17 following a purchase from 01/08/2023

Very clear site and fast delivery

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Acheteur Vérifié

Published on 05/08/2023 à 08h41 following a purchase from 01/08/2023

Very nice item, fast delivery, perfect

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Acheteur Vérifié

Published on 04/08/2023 à 23h25 following a purchase from 14/07/2023

Reliable site, easy to search and navigate.

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Acheteur Vérifié

Published on 04/08/2023 à 22h47 following a purchase from 01/08/2023

Impeccable top hat, careful packaging and very fast delivery. I recommend!

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Acheteur Vérifié

Published on 04/08/2023 à 16h05 following a purchase from 31/07/2023

Perfectly packaged and neatly delivered

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Acheteur Vérifié

Published on 04/08/2023 à 14h34 following a purchase from 31/07/2023

Careful packaging, very fast shipping, little gift included!! I highly recommend!

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Acheteur Vérifié

Published on 04/08/2023 à 10h58 following a purchase from 15/05/2023

As ordered

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Acheteur Vérifié

Published on 04/08/2023 à 06h02 following a purchase from 27/07/2023

Order placed on Thursday and shipped within 24 hours, done, I am delighted to have received this little package so quickly, very nice quality of the 2 pairs of suspenders ordered, I will place another order soon, for sure, to have the same quality and speed.

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Acheteur Vérifié

Published on 03/08/2023 à 20h58 following a purchase from 30/07/2023

Everything was perfect. Keep it up

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Acheteur Vérifié

Published on 03/08/2023 à 20h50 following a purchase from 29/07/2023

The mobile version is not very practical. Moreover, it would be good to be able to use multiple filters during the search, including the origin of the product, the materials used, and the different attributes (waterproof, warm, etc.).

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Acheteur Vérifié

Published on 03/08/2023 à 17h38 following a purchase from 22/07/2023

Slash hat just perfect for the Guns n' Roses tribute I play in. Delivered in under a week when it was announced with a delay of 3 to 4 weeks, what more can I say?
Thank you La Chapellerie Traclet!
Small downside, at this price, a transport box would have been appreciated.

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Acheteur Vérifié

Published on 03/08/2023 à 17h26 following a purchase from 23/07/2023

Always very satisfied with this company whose seriousness is to be recommended.
Very fast delivery.
Beautiful and good products conforming to the description.

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Acheteur Vérifié

Published on 03/08/2023 à 17h21 following a purchase from 23/07/2023

Very serious company. Very fast delivery. Lots of choices. Large sizes as well, which is not always easy to find. Beautiful and good products. Conforming to the description. I recommend.

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Acheteur Vérifié

Published on 03/08/2023 à 16h30 following a purchase from 27/07/2023

Flat cap conforming to the description, large choice of products and impeccable delivery. I recommend this site

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Acheteur Vérifié

Published on 03/08/2023 à 15h59 following a purchase from 30/07/2023

Top item conforming, fast and careful shipping, thank you very much

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Acheteur Vérifié

Published on 03/08/2023 à 13h32 following a purchase from 30/07/2023

Fast and careful shipping. The straw hat received is fully compliant with the description. I am very satisfied.

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Acheteur Vérifié

Published on 03/08/2023 à 11h13 following a purchase from 27/07/2023

Perfect

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Acheteur Vérifié

Published on 03/08/2023 à 08h29 following a purchase from 25/07/2023

Very responsive, top

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Acheteur Vérifié

Published on 02/08/2023 à 19h12 following a purchase from 26/07/2023

Product conforms and is of beautiful quality

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Acheteur Vérifié

Published on 02/08/2023 à 18h16 following a purchase from 26/07/2023

BCA tart of very good manufacture, pleasant to wear and functional, delivery in 4 or 5 days

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Acheteur Vérifié

Published on 02/08/2023 à 18h03 following a purchase from 27/07/2023

Very good

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Acheteur Vérifié

Published on 02/08/2023 à 16h33 following a purchase from 27/06/2023

Quality and delivery deadline respected

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Acheteur Vérifié

Published on 02/08/2023 à 12h42 following a purchase from 28/07/2023

Express delivery, article hat of superior quality. I recommend

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Acheteur Vérifié

Published on 02/08/2023 à 12h37 following a purchase from 28/07/2023

Product conforms, fast delivery

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Acheteur Vérifié

Published on 02/08/2023 à 12h25 following a purchase from 28/07/2023

Received the day after my order, bravo!

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Acheteur Vérifié

Published on 02/08/2023 à 12h06 following a purchase from 27/07/2023

Good communication. Article sent immediately. Thank you

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Acheteur Vérifié

Published on 02/08/2023 à 11h57 following a purchase from 19/07/2023

Happy with the quality of the product

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Acheteur Vérifié

Published on 02/08/2023 à 09h55 following a purchase from 11/07/2023

Product received not conforming to the description of the ordered product. Nevertheless, return shipping costs are at our expense
Very disappointing

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Response from Chapellerie Traclet Published on 02/08/2023

Hello
Yes, there is information that we will add to better explain the double cork colonial hat.
Ten years ago, our manufacturer made this model entirely lined with cork, but since then he has stopped production partly because during manufacturing the cork broke and thus the hat was unsellable.
But above all, the cork after a few months of use due to temperature changes broke and became without cork lining.
However, the model has continued but without this complete lining and simply with the band added to the inside of the hat to adjust the size and improve ventilation.
This differentiates it from the classic straw colonial hat.
Finally, if you want a classic colonial hat made like in Vietnam, we still have the authentic model that we have been offering for several years and which has not changed:
https://www.chapellerie-traclet.com/fr/chapeaux-speciaux-style/5383-casque-colonial-francais-kaki-traclet.html
Remaining at your disposal to find a solution to meet your request.
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 02/08/2023 à 09h02 following a purchase from 25/07/2023

Perfect

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Acheteur Vérifié

Published on 01/08/2023 à 22h04 following a purchase from 26/07/2023

All good: the hat, the service, the delivery ...

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Acheteur Vérifié

Published on 01/08/2023 à 15h34 following a purchase from 14/07/2023

I have been ordering for many years and have always been satisfied with the quality of the products and the delivery packaging

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Acheteur Vérifié

Published on 01/08/2023 à 14h25 following a purchase from 07/07/2023

Very beautiful hat, conforms to tradition!

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Acheteur Vérifié

Published on 01/08/2023 à 13h27 following a purchase from 19/07/2023

Choice, fast delivery

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Acheteur Vérifié

Published on 01/08/2023 à 12h08 following a purchase from 18/07/2023

Clear information, details on the products

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