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Rating: 3 out of 5
The size is not very respected.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Delivery on time as announced, quality hat, advice by phone and YouTube video from the shop. I recommend without hesitation.
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A
Rating: 3 out of 5
Fast delivery and good quality packaging. The site is not very user-friendly. It quickly becomes apparent that the requested filters are not applied! As a result, it's a bit of a hassle to find what we really want. Prices are within the norm. A bit expensive, but with enough searching, you can find cheap hats. However, I have never received a discount code.
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A
Rating: 5 out of 5
Very pretty hat, nice color
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A
Rating: 5 out of 5
Super hat fits perfectly
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A
Rating: 5 out of 5
Quality items, (very) fast and careful shipping, it's perfect
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A
Rating: 5 out of 5
Very fast delivery even after a return due to size.
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A
Rating: 5 out of 5
Very pleasant site to discover. Quality products, I like to know their origin.
Delivery: No issues
I recommend!
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Delivery: No issues
I recommend!
A
Rating: 3 out of 5
The product is great, good value for money. But very little information about the delivery was communicated; I was left without news for nearly 2 weeks before having to fish for information to know what was happening. The exchange was complicated, but the product eventually arrived, well packaged and in line with my expectations.
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A
Rating: 5 out of 5
Conforms to the description and even better than in the photo. Fast delivery. Very satisfied. I recommend without any problem.
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Response from Chapellerie Traclet
thank you very much for your message.
remaining at your disposal
sincerely
Traclet sebastien
remaining at your disposal
sincerely
Traclet sebastien
A
Rating: 5 out of 5
Superrrrrrrrrn.
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Response from Chapellerie Traclet
Thank you for your message
Best wishes 2023
Best wishes 2023
A
Rating: 1 out of 5
Order placed on 15/11/22, received on 04/01/23. Announced delay 2 to 3 weeks... I sent a message twice, the Traclet house never bothered to respond.
Moreover, the item has no label, neither the manufacturer's name nor washing instructions. I am absolutely convinced that there was one, there is a trace and moreover there was a piece of thread that was used to attach this label!!!
The worst part is that when this label was removed, there was a little unfortunate scissor cut.
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Moreover, the item has no label, neither the manufacturer's name nor washing instructions. I am absolutely convinced that there was one, there is a trace and moreover there was a piece of thread that was used to attach this label!!!
The worst part is that when this label was removed, there was a little unfortunate scissor cut.
Response from Chapellerie Traclet
Hello
please excuse us for these inconveniences. Our manufacturer had a significant delay in the production of goretex hats and we tried to send it to you as quickly as possible after Christmas. Regarding the label, normally there is indeed a label attached to a plastic thread detailing the care characteristics of the goretex.
As for the emails, we received one to which we replied that the hat should be shipped for reception at the beginning of January.
For these reasons, please find attached a gift voucher of 20 euros.
code: N5JD1DCX (unique code)
remaining at your disposal
sincerely
Traclet sebastien
please excuse us for these inconveniences. Our manufacturer had a significant delay in the production of goretex hats and we tried to send it to you as quickly as possible after Christmas. Regarding the label, normally there is indeed a label attached to a plastic thread detailing the care characteristics of the goretex.
As for the emails, we received one to which we replied that the hat should be shipped for reception at the beginning of January.
For these reasons, please find attached a gift voucher of 20 euros.
code: N5JD1DCX (unique code)
remaining at your disposal
sincerely
Traclet sebastien
A
Rating: 5 out of 5
good quality
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
A lot of choices. Quick response when sending messages. Fast delivery and very well packaged
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A
Rating: 5 out of 5
very happy
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A
Rating: 5 out of 5
clear site with multiple payment options and fast shipping
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A
Rating: 5 out of 5
Fast delivery. Quality hat, as described. I will order other products
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A
Rating: 5 out of 5
I’m very happy it is exactly what I wanted
Thank you very much!!!
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Thank you very much!!!
A
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
perfect size, impeccable quality
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A
Rating: 3 out of 5
Only 3 stars because my order placed on 20/12, which was supposed to be delivered in 24 to 48 hours (planned as a Christmas gift), was delivered on 26/12 and at a pickup point much further away than the one selected!!! Failed Christmas gift... Thank you Traclet!
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A
Rating: 5 out of 5
this site is very pleasant I visit it every day to see if there are new things :)
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A
Rating: 5 out of 5
Product matches the description
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A
Rating: 5 out of 5
Fast site in searching, very easy to navigate. If there was a possibility to compare models and more photos, it would be perfect. Fast shipping and receipt without issues. In good condition and matching the order.
Congratulations to your company.
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Congratulations to your company.
A
Rating: 5 out of 5
Speed of shipping, super quality product. Great professionalism
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A
Rating: 5 out of 5
Clear site, quality product and fast delivery
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A
Rating: 5 out of 5
The person on the phone is very good for placing an order
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A
Rating: 5 out of 5
Very professional
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A
Rating: 5 out of 5
It was delivered on time and in perfect condition.
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A
Rating: 5 out of 5
Impeccable
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A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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A
Rating: 5 out of 5
Very clear and well-designed site. Fast and careful delivery.
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A
Rating: 5 out of 5
Delayed delivery because the delivery person had trouble finding the address
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A
Rating: 5 out of 5
Very fast delivery
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A
Rating: 5 out of 5
Perfect! Order received very quickly and item of beautiful quality. Thank you for your responsiveness.
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A
Rating: 5 out of 5
Excellent in every way
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A
Rating: 5 out of 5
Traclet, a reference of quality and seriousness!
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