Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 5 stars

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C
Christophe G.
Rating: 5 out of 5
following a purchase from 01/05/2026
Transaction met my expectations. Fast delivery and quality product. Thank you.
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Herve T.
Rating: 5 out of 5
following a purchase from 02/05/2026
Perfect
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Dominique L.
Rating: 5 out of 5
following a purchase from 01/05/2026
Nothing to report. Package delivered quickly and well protected. The item met my expectations.
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Jean-Charles M.
Rating: 5 out of 5
following a purchase from 01/05/2026
Compliant with the description and delivery respected.
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Joseph C.
Rating: 5 out of 5
following a purchase from 03/05/2026
Super quality, it was a gift for my father, and he is delighted.
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Breck M.
Rating: 5 out of 5
following a purchase from 01/05/2026
Very nice hat. Good delivery service to the UK in 4 days.
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Cécile F.
Rating: 5 out of 5
following a purchase from 30/04/2026
The package arrived safely and in good condition despite a shoe print on the package (envelope containing a beanie).
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Michel R.
Rating: 5 out of 5
following a purchase from 31/03/2026
As expected, within the announced deadlines.
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Response from Chapellerie Traclet
Hello Michel,

Thank you very much for your positive feedback and your comments on our service. We are delighted to learn that your experience with Chapellerie Traclet met your expectations and was respectful of deadlines. Your satisfaction is our priority.

Looking forward to seeing you again soon !

Best regards,
The Chapellerie Traclet team
P
Patrick B.
Rating: 5 out of 5
following a purchase from 27/04/2026
very good
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Response from Chapellerie Traclet
Hello Patrick,

Thank you very much for your positive feedback! We are delighted that you enjoyed your experience on our site "Chapellerie Traclet". We look forward to seeing you again soon!

Best regards,
The Chapellerie Traclet team
V
Victor K.
Rating: 5 out of 5
following a purchase from 27/04/2026
Choice, price, delivery time, very satisfactory
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Response from Chapellerie Traclet
Hello Victor,

We sincerely thank you for your flattering review and for the maximum rating you give us. We are delighted to learn that our choice of products, our competitive prices, and our delivery times have met your expectations. Your satisfaction is our priority and we hope to see you again soon on our site.

Best regards,
The Traclet Hat Shop team.
J
Jean-Luc M.
Rating: 5 out of 5
following a purchase from 29/04/2026
Important choice, very good quality of products and very high responsiveness regarding delivery. Serious company to recommend
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Response from Chapellerie Traclet
Hello Jean-Luc,

Thank you very much for your flattering review! We are delighted that you appreciated our choice of products and the quality of our services. Your recommendation means a lot to us and motivates us to continue offering you the best. We look forward to seeing you again on our site!

Best regards,
The Chapellerie Traclet team
M
Michel K.
Rating: 5 out of 5
following a purchase from 29/04/2026
Very satisfied
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Response from Chapellerie Traclet
Hello Michel,

Thank you very much for your positive feedback! We are delighted to hear that you are very satisfied with your experience at Chapellerie Traclet. Your satisfaction is our priority and we hope to see you again soon.

Best regards,
The Chapellerie Traclet team
T
Tomaž B.
Rating: 5 out of 5
following a purchase from 29/04/2026
Superb!
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Response from Chapellerie Traclet
Dear Tomaž,

We sincerely thank you for your flattering review and your perfect score of 5/5. Your satisfaction is our priority and we are delighted that our site "Chapellerie Traclet" met your expectations. We look forward to welcoming you again!
D
Didier B.
Rating: 5 out of 5
following a purchase from 28/04/2026
well done and thank you for this very fast delivery the hat is superb I will not hesitate to order again from you the hat was well packaged and well protected thank you for the seriousness of your company. Best regards. Didier Biausque
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Response from Chapellerie Traclet
Hello Didier,

Thank you very much for your flattering review and your perfect rating! We are delighted to hear that you are satisfied with your hat and our delivery service. Your satisfaction is our priority, and we will always be happy to welcome you for your future orders.

Best regards,
The Chapellerie Traclet team
C
Clément D.
Rating: 3 out of 5
following a purchase from 03/03/2026
The hat is of good quality and corresponds exactly to what I ordered. However, the delays are very long. By ordering it 3 months in advance, the hat only arrived 4 days before my wedding, causing stress and frustration.
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Response from Chapellerie Traclet
Dear Clément, we thank you for your feedback and are delighted that the hat meets your expectations. We are sincerely sorry for the delivery delay that caused stress before your wedding. Please know that we take your comments very seriously and we will work to improve our service to avoid such situations in the future.
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Ovidiu C.
Rating: 5 out of 5
following a purchase from 26/04/2026
Serious seller, good and vast variety of quality hats, spot on size measurement, detailed shipment tracking details and attention to packaging. I recommend! Thanks, you got yourselves a loyal customer Chapellerie Traclet!
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Response from Chapellerie Traclet
Hello Ovidiu,

We sincerely thank you for your glowing review and your perfect score of 5/5. We are delighted that our selection of hats and our service fully satisfied you. Your loyalty is our greatest reward, and we look forward to welcoming you back to our site. Please do not hesitate to contact us for any questions or future needs.

Best regards,
The Chapellerie Traclet team
C
Corinne B.
Rating: 5 out of 5
following a purchase from 29/04/2026
Magnificent!!! I am never disappointed by their products
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Response from Chapellerie Traclet
Dear Corinne,

We warmly thank you for your flattering review of our site "Chapellerie Traclet". We are delighted to learn that our products fully satisfy you and we are committed to continuing to offer you the quality you expect. See you very soon!
C
Celine V.
Rating: 5 out of 5
following a purchase from 28/04/2026
Beautiful hats
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Response from Chapellerie Traclet
Dear Céline, we sincerely thank you for your flattering review and are delighted that you appreciated our hats. Your satisfaction is our priority and it motivates us to continue offering you quality products. We look forward to seeing you again on our site!
S
Sebastien M.
Rating: 5 out of 5
following a purchase from 19/04/2026
Product compliant and fast shipping
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Response from Chapellerie Traclet
We warmly thank you for your positive feedback, Sébastien. We are delighted to learn that our product met your expectations and that you were satisfied with the speed of delivery. Your satisfaction is our priority and we hope to see you again soon on our "Chapellerie Traclet" site.
M
Marie-Christine G.
Rating: 5 out of 5
following a purchase from 30/04/2026
Very satisfied
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Response from Chapellerie Traclet
Hello Marie-Christine,

We warmly thank you for your positive review! We are delighted to know that you are very satisfied with your experience on our site "Chapellerie Traclet". Your satisfaction is our priority, and we hope to see you again soon.

Best regards,
The Chapellerie Traclet team.
P
Pascal C.
Rating: 5 out of 5
following a purchase from 29/04/2026
I received my hat well. It was well packaged. Thank you.
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Response from Chapellerie Traclet
Dear Pascal,

We sincerely thank you for your flattering review and are delighted to hear that your hat arrived in perfect condition. Your satisfaction is our priority and we take pride in ensuring careful packaging for every order. We look forward to serving you again at Chapellerie Traclet.

Best regards,
The Chapellerie Traclet team
A
Albert-Jean F.
Rating: 5 out of 5
following a purchase from 29/04/2026
Everything is great
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Response from Chapellerie Traclet
Hello Albert-Jean,

We sincerely thank you for your flattering review and for the perfect score of 5/5! We are delighted to hear that you are satisfied with your experience at Chapellerie Traclet. Your satisfaction is our greatest reward. We look forward to serving you again!

Best regards,
The Chapellerie Traclet team
S
Sandra R.
Rating: 5 out of 5
following a purchase from 20/04/2026
Excellent quality
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Response from Chapellerie Traclet
Dear Sandra,

Thank you very much for your flattering review and your perfect rating! We are delighted that you appreciated the quality of our products. Your satisfaction is our greatest reward. We look forward to seeing you again soon on our site!

Best regards,
The Chapellerie Traclet team
S
Solange S.
Rating: 5 out of 5
following a purchase from 29/04/2026
Magnificent Thank you
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Response from Chapellerie Traclet
Hello Solange,

Thank you very much for your flattering review! We are delighted that you like our site. Your satisfaction is our greatest reward.

See you soon at Chapellerie Traclet!

Best regards,
The Chapellerie Traclet team
Y
Yvon P.
Rating: 5 out of 5
following a purchase from 12/04/2026
Hello, I received my package very well, well packaged, thank you.
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Michel M.
Rating: 5 out of 5
following a purchase from 27/04/2026
Good, but long comments for a €10 item seem pointless to me. Thank you anyway.
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Robert R.
Rating: 5 out of 5
following a purchase from 24/04/2026
Requested item received within the announced deadlines, no problem.
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William B.
Rating: 3 out of 5
following a purchase from 24/04/2026
Second purchase on this site for the same hat, serious reason, but the second time, the transport bag and the adjustment straps were missing, too bad.
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Response from Chapellerie Traclet
Dear William,

Thank you for your review and for your loyalty to Chapellerie Traclet. We are sorry to learn that your second purchase was not complete and that the transport bag and the adjustment straps were missing.
For this model from Barmah, the brand does not have a pouch, however, we will send it to you by email in another brand.

Best regards,
The team at Chapellerie Traclet
B
Brigitte H.
Rating: 5 out of 5
following a purchase from 19/04/2026
Satisfied, beautiful quality.
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Rémi C.
Rating: 5 out of 5
following a purchase from 28/04/2026
Fast delivery and compliant products.
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Lucien D.
Rating: 5 out of 5
following a purchase from 28/04/2026
Very satisfied with my purchase at Chapellerie Traclet! Product perfectly compliant, premium and careful packaging, with respected delivery times. A very nice experience from start to finish. I recommend without hesitation
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Maryline R.
Rating: 1 out of 5
following a purchase from 22/04/2026
Delivery time too long, hats too small and no time to return them as we were going on vacation. Disappointed.
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Response from Chapellerie Traclet
Hello Maryline,

Thank you for your feedback. We are sorry to hear that the hats did not suit you and that the delivery time was an inconvenience. We invite you to contact us directly so that we can find a solution that will satisfy you. Your satisfaction is our priority.

Best regards,
The Chapellerie Traclet team
E
Edwige P.
Rating: 5 out of 5
following a purchase from 11/03/2026
Nothing to report, very satisfied with my purchase.
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Daniel K.
Rating: 5 out of 5
following a purchase from 27/04/2026
nothing to report
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David E.
Rating: 5 out of 5
following a purchase from 01/04/2026
Impeccable service from order to delivery. Beautiful hat.
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Magali M.
Rating: 5 out of 5
following a purchase from 27/04/2026
Perfect service from ordering on the site to the products received through the adapted packaging of the package, the speed and tracking of the delivery...
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Lydie Amélie B.
Rating: 5 out of 5
following a purchase from 24/04/2026
I am very satisfied! A quick exchange by phone and by email. Delivery in 48 hours and my hat is perfect!!
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Cyrille G.
Rating: 5 out of 5
following a purchase from 25/04/2026
Quality item. Completely conforms to its presentation.
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Gabriella L.
Rating: 5 out of 5
following a purchase from 27/04/2026
nothing to complain about. Light hat pleasant to wear, meets my expectations.
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Mireille E.
Rating: 5 out of 5
following a purchase from 26/04/2026
Very good. Fast service.
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