English 
Français A
Rating: 5 out of 5
Impeccable and very helpful customer service
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good
Translated reviews
A
Rating: 5 out of 5
My straw hat was extremely well packaged, I received it very quickly. This is not the first time I order and I have never been disappointed and I recommend this professional who has all kinds of hats.
Translated reviews
A
Rating: 5 out of 5
Delivery as expected. Perfect packaging.
Translated reviews
A
Rating: 5 out of 5
Great site, package received on time.
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
Everything is perfect
Translated reviews
A
Rating: 5 out of 5
Fast delivery.
Translated reviews
A
Rating: 5 out of 5
perfect as usual
Translated reviews
A
Rating: 5 out of 5
Rigorous and serious in shipments and packaging. The packages are delivered quickly despite the distance between Reunion and the hexagon.
Translated reviews
A
Rating: 5 out of 5
Completely satisfied with my order, a lot of choices, interesting prices, fast delivery. +++++
Translated reviews
A
Rating: 5 out of 5
Beautiful invoice. Thank you
Translated reviews
A
Rating: 5 out of 5
Everything is in accordance with the proposal
Translated reviews
A
Rating: 5 out of 5
The hat fits perfectly, it is very beautiful and very pleasant to wear.
Translated reviews
A
Rating: 5 out of 5
Simple and fast. Very good product.
Translated reviews
A
Rating: 5 out of 5
Good choice and correct prices. Shipped to Switzerland without issues.
Translated reviews
A
Rating: 5 out of 5
Very good, products as described, delivery time respected, I recommend
Translated reviews
A
Rating: 5 out of 5
Perfect!!!
Translated reviews
A
Rating: 5 out of 5
Very happy
Translated reviews
A
Rating: 5 out of 5
I find your site very well done
Translated reviews
A
Rating: 5 out of 5
Good quality and impeccable delivery
Translated reviews
A
Rating: 5 out of 5
Nothing to complain about
Translated reviews
A
Rating: 5 out of 5
I recommend!
Translated reviews
A
Rating: 5 out of 5
Very satisfied
Translated reviews
A
Rating: 5 out of 5
Very good. Quality item. Very fast delivery
Translated reviews
A
Rating: 5 out of 5
Very fast delivery. Product as described and well protected.
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 1 out of 5
Your company is a disgrace to French craftsmanship.
In addition to a box that is too small which deformed the hat, you should have thought not to leave the MADE IN CHINA label stuck inside.
Translated reviews
In addition to a box that is too small which deformed the hat, you should have thought not to leave the MADE IN CHINA label stuck inside.
Response from Chapellerie Traclet
Hello
Please excuse us, but if you received a hat made in China, it means you did not receive the correct hat because this hat reference 7905 is indeed made in France.
Thank you for sending us a photo at [email protected]
so we can proceed with sending the correct hat.
Remaining at your disposal
Best regards
Traclet Sebastien
Please excuse us, but if you received a hat made in China, it means you did not receive the correct hat because this hat reference 7905 is indeed made in France.
Thank you for sending us a photo at [email protected]
so we can proceed with sending the correct hat.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 3 out of 5
Super fast shipping but the hat received did not have the ribbon seen in the photo on the site and is a bit larger than announced
Translated reviews
A
Rating: 5 out of 5
Very good advice from my contact to choose the model that suited me best
Translated reviews
A
Rating: 5 out of 5
Perfect, clear and detailed
Translated reviews
A
Rating: 5 out of 5
Good information on the order and delivery process
Translated reviews
A
Rating: 5 out of 5
Perfect!
Translated reviews
A
Rating: 5 out of 5
Very good order taking. Very responsive. Very good products
Translated reviews
A
Rating: 5 out of 5
Apart from a problem with the online order on Sunday (no response for payment), I made a new attempt on Monday, more fruitful. The hat received on time seems to meet my expectations. To be followed over time.
Translated reviews
A
Rating: 5 out of 5
Very good
Translated reviews
A
Rating: 5 out of 5
Everything was perfect!
Translated reviews
A
Rating: 5 out of 5
perfect
Translated reviews
A
Rating: 5 out of 5
A very clear navigation on the site. Fast delivery, in very careful packaging.
I highly recommend!
Translated reviews
I highly recommend!
A
Rating: 5 out of 5
When I went to pick up my packages, the boxes were damaged, one of them torn.
Upon receipt, I was told that it was due to the carrier.
Fortunately, inside, the umbrella and the hat are in good condition.
Everything is of perfect quality.
Translated reviews
Upon receipt, I was told that it was due to the carrier.
Fortunately, inside, the umbrella and the hat are in good condition.
Everything is of perfect quality.