Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié

Published on 05/04/2022 à 11h47 following a purchase from 28/03/2022

Great product

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Acheteur Vérifié

Published on 05/04/2022 à 10h45 following a purchase from 31/03/2022

very good process of purchase and delivery! I recommend!!

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Acheteur Vérifié

Published on 05/04/2022 à 09h36 following a purchase from 28/03/2022

Beautiful product, impeccable delivery

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Acheteur Vérifié

Published on 05/04/2022 à 09h24 following a purchase from 31/03/2022

fast delivery and product conforms to the order

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Acheteur Vérifié

Published on 05/04/2022 à 08h12 following a purchase from 31/03/2022

Very good hat. However, the color does not match the press photos. But it suits me nonetheless

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Acheteur Vérifié

Published on 04/04/2022 à 23h56 following a purchase from 31/03/2022

Perfect, as expected, product appearing robust, perfect size according to the site's recommendations, fast shipping. In short, I am very happy. Thank you to the team.

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Acheteur Vérifié

Published on 04/04/2022 à 17h09 following a purchase from 27/03/2022

Happy with my order and its delivery on time. Navigation on the site relatively easy ...

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Acheteur Vérifié

Published on 04/04/2022 à 17h07 following a purchase from 31/03/2022

Very efficient online shop.
Most items are difficult to find elsewhere.

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Acheteur Vérifié

Published on 04/04/2022 à 16h20 following a purchase from 23/03/2022

Really very good Mr. Traclet is very nice and I am never disappointed with this headgear

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Acheteur Vérifié

Published on 04/04/2022 à 15h54 following a purchase from 31/03/2022

Wide choice of products, fast delivery. Very good.

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Acheteur Vérifié

Published on 04/04/2022 à 15h04 following a purchase from 31/03/2022

Delivery in hand and fast. Thank you

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Acheteur Vérifié

Published on 04/04/2022 à 15h03 following a purchase from 31/03/2022

Clear catalog, easy ordering, product quality, fast delivery

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Acheteur Vérifié

Published on 04/04/2022 à 13h28 following a purchase from 26/03/2022

I have not received the package

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Response from Chapellerie Traclet Published on 04/04/2022

Hello
Here is the colissimo tracking sent by email from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6M18218264978
As indicated on the Post tracking, this information was sent by email and by text
Mon. 04/04/2022 - 08:02, EMAIL to the Recipient :
« Reminder Relay Pick-up »
Mon. 04/04/2022 - 08:00, SMS to the Recipient :
« Reminder Relay Pick-up »
Wed. 30/03/2022 - 10:12, EMAIL to the Recipient :
« Pick-up Reminder »
Tue. 29/03/2022 - 17:35, Email to the Recipient :
« Delivery + time slot »
Email opened on 29/03/2022 at 21:26
Mon. 28/03/2022 - 20:21, Email to the Recipient :
« Package taken care of »
Email opened on 29/03/2022 at 13:15
Mon. 28/03/2022 - 17:27, Email to the Recipient :
« Package deposited »
Email opened on 28/03/2022 at 19:11
The package has been at the chosen pickup point since March 30, 2022; emails and text reminders have been sent by the post office as indicated in the tracking above.
The package is waiting for you at the pickup point
Relay LES JARDINS DE BAGATELLE
85 BOULEVARD DES BELGES
44300 NANTES
Remaining at your disposal
Best regards
Traclet Sebastien

Acheteur Vérifié

Published on 04/04/2022 à 13h26 following a purchase from 25/03/2022

conforms to the ordered product

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Acheteur Vérifié

Published on 04/04/2022 à 13h19 following a purchase from 27/03/2022

hello, very good, impeccable service, careful and attentive. I recommend

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Acheteur Vérifié

Published on 04/04/2022 à 12h29 following a purchase from 31/03/2022

Product conforms to the description and delivery made on time.

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Acheteur Vérifié

Published on 04/04/2022 à 12h19 following a purchase from 27/03/2022

Very good quality, and I finally found long visor caps. Very fast shipping. Happy...!!

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Acheteur Vérifié

Published on 04/04/2022 à 10h51 following a purchase from 26/03/2022

Navigation is not very simple to find a product we've already seen.
An interface to improve for more fluidity.

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Acheteur Vérifié

Published on 04/04/2022 à 10h12 following a purchase from 31/03/2022

I find the site very well made with timely explanations

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Acheteur Vérifié

Published on 04/04/2022 à 09h52 following a purchase from 27/03/2022

Not delivered

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Response from Chapellerie Traclet Published on 04/04/2022

Hello
the package was presented twice at your home. Once on March 29 and a second time on April 1.
Then it was delivered to a relay point whose address is (email sent from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6A23190724464
here is the relay point where the package is located April 1
La Poste TOUROUVRE
Closed - opens Tuesday at 09:00
4 PLACE DU CANADA
TOUROUVRE
61190 TOUROUVRE AU PERCHE
below is the tracking of emails from the post office
Fri. 01/04/2022 - 12:01, Email to Recipient:
« Pickup Instance »
Sent on 01/04/2022 at 12:04
Wed. 30/03/2022 - 15:35, Email to Recipient:
« Delivery failure awaiting choice »
Opened and link clicked on 30/03/2022 at 16:11
Tue. 29/03/2022 - 18:53, Email to Recipient:
« Delivery reminder + time slot »
Sent on 29/03/2022 at 18:57
Mon. 28/03/2022 - 19:48, Email to Recipient:
« Package taken in charge »
Email opened on 28/03/2022 at 20:29
Mon. 28/03/2022 - 17:22, Email to Recipient:
« Package deposited »
Sent on 28/03/2022 at 17:26
remaining at your disposal
sincerely
Traclet sebastien

Acheteur Vérifié

Published on 04/04/2022 à 09h36 following a purchase from 30/03/2022

easy navigation on the site; I immediately found the hat I was looking for. Very fast delivery. I will certainly look at this site for other types of hats.

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Acheteur Vérifié

Published on 04/04/2022 à 01h04 following a purchase from 25/03/2022

Perfect

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Acheteur Vérifié

Published on 03/04/2022 à 20h09 following a purchase from 19/03/2022

Very large selection, fast delivery, very responsive after my mistake regarding the size of the hat. Perfect.
Richard.

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Acheteur Vérifié

Published on 03/04/2022 à 18h43 following a purchase from 31/03/2022

Quality order, plastic-free packaging

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Acheteur Vérifié

Published on 03/04/2022 à 17h32 following a purchase from 30/03/2022

Everything is perfect

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Acheteur Vérifié

Published on 03/04/2022 à 16h45 following a purchase from 30/03/2022

Important choice with original models, reasonable prices and very fast shipping time.

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Acheteur Vérifié

Published on 02/04/2022 à 16h25 following a purchase from 30/03/2022

Very nice selection of hats and good indications for choosing the size. Delighted with my 2 new hats, quality and aesthetics are on point. Careful packaging and very fast delivery.

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Acheteur Vérifié

Published on 02/04/2022 à 15h30 following a purchase from 22/03/2022

Quality items, fast delivery, I recommend

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Acheteur Vérifié

Published on 02/04/2022 à 14h20 following a purchase from 28/03/2022

Satisfied in every way. Moreover, the items are very well packaged and fit me wonderfully. I regret nothing, on the contrary

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Acheteur Vérifié

Published on 02/04/2022 à 12h58 following a purchase from 28/03/2022

Various purchases at intervals, always satisfied following a crush.

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Acheteur Vérifié

Published on 02/04/2022 à 11h27 following a purchase from 28/03/2022

Perfect! Clear site, lots of choices and ultra-fast delivery.

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Acheteur Vérifié

Published on 01/04/2022 à 21h54 following a purchase from 27/03/2022

Very good

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Acheteur Vérifié

Published on 01/04/2022 à 18h08 following a purchase from 29/03/2022

Well-designed site, easy to search.

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Acheteur Vérifié

Published on 01/04/2022 à 15h34 following a purchase from 28/03/2022

Very satisfied, the hat corresponds well to the description

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Acheteur Vérifié

Published on 01/04/2022 à 15h19 following a purchase from 28/03/2022

Nothing to report, top delivery

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Acheteur Vérifié

Published on 01/04/2022 à 14h32 following a purchase from 28/03/2022

Easy navigation

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Acheteur Vérifié

Published on 01/04/2022 à 08h58 following a purchase from 25/03/2022

Perfect for colissimo

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Acheteur Vérifié

Published on 31/03/2022 à 21h23 following a purchase from 24/03/2022

An online store specialized in offering a wide selection.

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Acheteur Vérifié

Published on 31/03/2022 à 19h54 following a purchase from 28/03/2022

Package received in perfect condition on time. Returned for exchange, size too large. Resent today, no issues for the replacement.

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Acheteur Vérifié

Published on 31/03/2022 à 18h08 following a purchase from 27/03/2022

Quality shipment (protection and speed) Beret conforms to the description. Perfect size and quality material

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