Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2022
Super product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2022
Fast delivery, received in good condition.
Adding a summer/winter filter would be interesting to implement on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2022
Impeccable hats that perfectly match the ads. An efficient and friendly after-sales service and ultra-fast delivery 2 days!
I recommend without hesitation
Alistair
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2022
Impeccable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2022
Good order tracking, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2022
Easy order, quality product and delivered in good conditions to respect the items, I recommend and am very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2022
Very good product and very fast delivery, great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2022
Product of very good quality, in accordance with my choice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2022
Very well referenced site but package arrived half open
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2021
Hat delivered with more than a month delay - terrible communication - impossible to refund
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Response from Chapellerie Traclet
Hello
For the manufacturing time, this delay is well noted as 3-4 weeks at the time of ordering and also confirmed by email.
Shipped Armada Levell 20/01/2022 18:02:02
Awaiting restocking 20/01/2022 18:02:02
Awaiting restocking 10/12/2021 21:59:29
Payment accepted 10/12/2021 21:59:29
You received the hat more than a month ago. We can offer you an exchange or a credit note.
remaining at your disposal
sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2022
very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2022
Everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2022
Very chic etc well managed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2022
I love your products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2022
Magnificent little tricorn. The quality is there, no doubt. Thank you. Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2022
Too slow to display.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2022
Order delivered quickly thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2022
very good service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/03/2022
Satisfactory navigation, correct delivery time. Packaging VERY GOOD
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Response from Chapellerie Traclet
Hello
The rating does not reflect the comments
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2022
Product in accordance with my request.
Fast and secure shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2022
Fast delivery. Delivery to post office. Product well packaged. Discount after the first purchase which allows to order again with free shipping.
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2022
Go ahead, more good service to customers like I just had, it will make you one of the best.
Bravo anyway for my order, I was able to attend a beautiful wedding ceremony thanks to the TRACLET team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2022
Perfect. Choice. Fast and careful delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2022
Very good!
Product in accordance with the description,
Fast delivery,
Nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2022
excellent communication
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2022
Nothing to say, the products are always of quality, a reference site for head covers
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2022
Very satisfied with the product and very responsive customer service, whether on Facebook or directly by email. Expect between 3 and 4 days of delivery with Colissimo.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2022
As usual, very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2022
In paper straw, nice light and breathable. Careful packaging. Ideal for summer
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2022
Very satisfied with the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2022
product matching my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2022
Nice site, delivery OK.... Everything is fine!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/03/2022
Very very disappointed!
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Response from Chapellerie Traclet
Hello
Can you tell us the reasons for your disappointment.
Is it due to the berets received? Our services or others.
Remaining at your disposal
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2022
Always very satisfied after many orders. Very good products, fast shipping, very well packaged. Perfect every time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2022
Really very friendly merchant
Never had a problem because they sell super quality
To know this, you just have to go to the site
And there is something for all tastes
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2022
Fast delivery. Order as described. Very satisfied with my purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2022
Perfect, thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2022
Excellent value for money. The size measurement instructions are good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2022
Okay on the site and the descriptions.
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