Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2022
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2022
Fast shipping, satisfied with my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2022
Delivery times respected and also responds very quickly to questions by email. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2022
Pleasant site to visit, a wide choice of shapes. The chosen model corresponds to the description. A fast and careful delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2022
Very accessible and clear site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2022
very good I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2022
Nothing to report, everything is OK as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2022
perfect as always!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2022
Very good hat shop and good quality hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2022
Well informed. Very good product. Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2022
THE BADGE HAS BEEN WELL PLACED IMPECCABLE PRODUCT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2022
Very good, nothing to report!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2022
It was perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2022
very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2022
Very satisfied with the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2022
Very nice showcase and fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2022
Not satisfied, size error.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2022
Extremely long delivery time (almost 2 months)
Product not compliant with my requirements.
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Response from Chapellerie Traclet
Hello
thank you for your message, for the delay, we have clearly indicated a delivery time.
What quality do you wish for?
We have several qualities of berets as well as different models.
remaining at your disposal
sincerely
Traclet sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2022
Beautiful quality...fast reception..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2022
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2022
Super hat and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2022
I highly recommend very good service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2022
Navigation on the site is great but very disappointed with the product the clip buttons that supposedly allow not to have to sew buttons on the pants to wear suspenders are useless and after just two hours of installing them on a vintage jean I have already reclipped them 10 times it is clear that this is not reliable
too bad it was a nice promise but a lie
As for the suspenders they are very beautiful and more importantly made in France
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Response from Chapellerie Traclet
Hello
we have been selling these buttons for suspenders for several years and we have not had any issues.
We have taken your comments into account, we will see with our manufacturer the improvements we can make on these clips to avoid issues.
We would have appreciated a call to discuss this issue especially since we have already communicated about these clips.
remaining at your disposal.
best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2022
Hat not compliant with my order
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
The non-compliance is only due to the lack of the P on the ribbon. It’s still a very severe rating especially since the P was sent by letter so that you receive it quickly.
How is it that the rating is only 1 for a single small logo when
The hat is compliant and of quality.
It would have been interesting to rate the service we provided and as requested to verify the product rating.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2022
OK, 100%
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2022
Satisfied with everything, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2022
Fast service! Ordered on Friday... received on Monday. Top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2022
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2022
Very responsive. Delivery met my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2022
The site is perfect for me.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2022
Simple, practical and fast...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2022
Site with many products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2022
Impeccable service from start to finish!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2022
Very serious company, quality item delivered quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2022
Very good, careful impeccable service. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2022
Satisfied with my order and delivery.
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