English 
Français A
Rating: 5 out of 5
Everything is perfect. I was even surprised by the short delivery time. I expected a longer delay for a delivery to Switzerland). Excellent services.
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
Conform
Translated reviews
A
Rating: 5 out of 5
Beautiful product delivered on time
Translated reviews
A
Rating: 5 out of 5
I received my hat very quickly ... It was very well packaged. When I discovered it, I liked it right away because the quality of the straw was magnificent!!! The size was perfect and identical to the description and it fits me very well!!!!! I recommend!!! I recommend
Translated reviews
A
Rating: 5 out of 5
Fast shipping despite a stock shortage.
Translated reviews
A
Rating: 5 out of 5
satisfied
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
comfort, style, top hat!
Translated reviews
A
Rating: 5 out of 5
Very satisfied
Translated reviews
A
Rating: 5 out of 5
very good
Translated reviews
A
Rating: 5 out of 5
Very satisfied and very fast delivery.
Translated reviews
A
Rating: 5 out of 5
Thank you for your service and fast delivery, I am satisfied with my order. Thank you.
Translated reviews
A
Rating: 5 out of 5
Deadline respected, product conforms to my expectations
Translated reviews
A
Rating: 1 out of 5
-
Translated reviews
Response from Chapellerie Traclet
Hello
Why give a rating of 1/5 without explaining the reasons for this rating.
What is the problem!
Best regards
Traclet Sébastien
Why give a rating of 1/5 without explaining the reasons for this rating.
What is the problem!
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Fast, efficient and respectful of deadlines
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 1 out of 5
No refund on a return when it is on sale. A shame!
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your comment, the information that it is not possible to get a refund but a credit note is clearly indicated.
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
You wish:
A refund (if the item is returned within 14 days, excluding sale items)
A credit note (if the item is returned within 100 days)
An exchange (if the item is returned within 100 days)
remaining at your disposal.
Best regards
Traclet Sébastien
Thank you for your comment, the information that it is not possible to get a refund but a credit note is clearly indicated.
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
You wish:
A refund (if the item is returned within 14 days, excluding sale items)
A credit note (if the item is returned within 100 days)
An exchange (if the item is returned within 100 days)
remaining at your disposal.
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
I could not place my order online. I had to call to do it.
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
Wide choice.
Translated reviews
A
Rating: 1 out of 5
They make you believe that you can exchange or be refunded, but you need to find a way to do it through their site, which is designed so that you cannot, dishonest!!! To be avoided!!
Translated reviews
Response from Chapellerie Traclet
Hello,
We are following up on your message.
Yes, of course, here is the link on our site to make a return:
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Either from the site or on plain paper.
Furthermore, having used PayPal, the shipping costs will be refunded to you by PayPal.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
We are following up on your message.
Yes, of course, here is the link on our site to make a return:
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Either from the site or on plain paper.
Furthermore, having used PayPal, the shipping costs will be refunded to you by PayPal.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
A
Rating: 5 out of 5
Very good packaging, fast shipping and delivery, delivery to a post office preferable to a relay point.
Translated reviews
A
Rating: 5 out of 5
Product conforms to the description and my expectations. Very fast shipping. Reasonable price. I recommend
Translated reviews
A
Rating: 5 out of 5
Fast delivery and the product was well packaged. Very professional.
Translated reviews
A
Rating: 5 out of 5
Very good quality products, fast order processing and delivery, thank you!
Translated reviews
A
Rating: 5 out of 5
good
Translated reviews
A
Rating: 5 out of 5
very good service very careful to recommend
Translated reviews
A
Rating: 5 out of 5
I am very satisfied with this item, I recommend it without hesitation
Translated reviews
A
Rating: 5 out of 5
Fast and efficient.
Translated reviews
A
Rating: 3 out of 5
Overall good, but the purchased product is largely one size above normal. I always take hats size 62 but here it must be at least 63, if not more. Too bad
Translated reviews
A
Rating: 5 out of 5
easy to use site
Translated reviews
A
Rating: 3 out of 5
Of very good quality. But in two years prices have increased a lot (comparison of the same Irish cap bought in 2020 and in 2022...).
Translated reviews
A
Rating: 5 out of 5
multiple well-diversified choices allow for easy navigation on the site, speed of delivery, the item very well protected in its packaging.
Translated reviews
A
Rating: 5 out of 5
Services and advice by phone met my expectations. Thank you.
Translated reviews
A
Rating: 5 out of 5
Beautiful quality!
Translated reviews
A
Rating: 5 out of 5
Nothing to complain about
Translated reviews
A
Rating: 5 out of 5
Perfect!
Translated reviews
A
Rating: 5 out of 5
VERY GOOD COMPLIANT WITH THE ORDER
Translated reviews
A
Rating: 5 out of 5
Perfect!
Translated reviews