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Rating: 5 out of 5
very good
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Perfect as usual!
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A
Rating: 5 out of 5
Received on time
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A
Rating: 5 out of 5
Fast delivery, product conforms to what was expected, many compliments on the hat itself
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
User-friendly site, quality products offered at competitive prices. My new cap is the envy of many!
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A
Rating: 5 out of 5
Item conforms to my order, very satisfied.
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A
Rating: 5 out of 5
Fast, conforming and careful shipping
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A
Rating: 5 out of 5
Very good, nothing more to say. Yes, thank you.
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A
Rating: 5 out of 5
Item received; no problem!
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Perfect Hermes red, very nice quality and good finishes, the only point to criticize which does not concern me is the one-size-fits-all, I do not have a large head circumference, but for many people it would be too small
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A
Rating: 5 out of 5
very good I recommend
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A
Rating: 5 out of 5
Very good!
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A
Rating: 5 out of 5
Nothing to report, I am very satisfied and I recommend TRACLET
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A
Rating: 5 out of 5
Very nice quality meets my expectations
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A
Rating: 5 out of 5
Very good, good photos, attractive site
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A
Rating: 5 out of 5
Beautiful chapka, quality fabric and very pleasant. Well packaged, I recommend this site
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A
Rating: 5 out of 5
serious site, I recommend
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A
Rating: 5 out of 5
There is a wide choice and delivery is really fast (in two days)
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A
Rating: 3 out of 5
Hello. When choosing the delivery method, I opted to have the 3 ordered hats delivered to my home without mandatory signature. This allowed me not to be present at the time of delivery. In the end, the choice of packaging was not suitable for a standard mailbox, and therefore could not fit inside. In the end, I had to go pick up my package at the post office. Please adapt your packaging to mailboxes, especially since three hats should fit in many mailboxes!!!
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A
Rating: 5 out of 5
Very happy with the quality items etc....maybe a problem with the website, difficult to place an order. The problem was solved thanks to contact and handling by someone.
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A
Rating: 5 out of 5
fast service 2nd order very well 1st size too big I am very satisfied
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A
Rating: 3 out of 5
2 points to absolutely improve I think:
- The package arrived almost open as the craft tape used is fragile, and there was no protection against crushing the hat... really not great.
- The quality of the hat: I still spent 70 euros on this hat, and it's almost like a joke costume hat... a bit better finished, but the quality and sturdiness of the hat for this price is really below what we expect...
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- The package arrived almost open as the craft tape used is fragile, and there was no protection against crushing the hat... really not great.
- The quality of the hat: I still spent 70 euros on this hat, and it's almost like a joke costume hat... a bit better finished, but the quality and sturdiness of the hat for this price is really below what we expect...
A
Rating: 5 out of 5
Quality product received and very fast delivery.
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A
Rating: 5 out of 5
Fast and efficient
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A
Rating: 5 out of 5
I am very satisfied with the method and the delivery time respected
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A
Rating: 5 out of 5
Short delivery time and good product
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A
Rating: 5 out of 5
A very well-made site, offering a wide variety of hats and headgear of all kinds. A pleasure to navigate and discover products that have disappeared from traditional stores
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A
Rating: 5 out of 5
Everything is very good. Thank you
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A
Rating: 5 out of 5
Very good communication regarding the order tracking
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A
Rating: 5 out of 5
very good the site is easy
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A
Rating: 5 out of 5
Very nice hat boxes. In addition, they are practical and can hold several hats.
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A
Rating: 5 out of 5
magnificent products
I am delighted
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I am delighted
A
Rating: 5 out of 5
I recommend
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A
Rating: 1 out of 5
I received the beret in a simple envelope folded in two. I am really disappointed, I really can't see myself giving it as a gift like that! I should have followed my first impression and bought it on Amazon, at least there, presentation matters, the beret is in a cardboard box, the minimum!
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Response from Chapellerie Traclet
Hello
The Flechet Basque beret at 15 euros is sent in a simple envelope because this model is not sold by the brand in a box.
Such a beret cannot be sent in a box that will take more packaging than the product.
We do have berets with boxes that are noted but unfortunately not this model.
We have taken your message into account and we will see if we can improve the packaging of this model.
Best regards
Traclet Sebastien.
The Flechet Basque beret at 15 euros is sent in a simple envelope because this model is not sold by the brand in a box.
Such a beret cannot be sent in a box that will take more packaging than the product.
We do have berets with boxes that are noted but unfortunately not this model.
We have taken your message into account and we will see if we can improve the packaging of this model.
Best regards
Traclet Sebastien.
A
Rating: 5 out of 5
Product and delivery times compliant
Packaging well adapted to the product
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Packaging well adapted to the product
A
Rating: 5 out of 5
The cap is of very good quality.
I recommend this purchase.
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I recommend this purchase.
A
Rating: 5 out of 5
Good product description that exactly matches the delivered product
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A
Rating: 5 out of 5
Good product, fast delivery, responsive and professional customer service.
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