English J
Rating: 5 out of 5
Very good purchase
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 575 published reviews
Summary of reviews
Customers consistently praise the store for reliable, on-time delivery and careful packaging that protects items during transit, with many mentions of fast shipping and well-presented arrivals. Product quality is a clear strength, with descriptions noting accurate representation, good finishes, and items matching what was ordered, including well-made caps and suitable sizes. The store’s customer service and overall reliability are highlighted through responsive contact, helpful assistance, and repeat positive experiences, with several buyers planning to return or recommend the site to friends. Overall, the experience is described as smooth and dependable, with multiple reviews emphasizing prompt delivery, order accuracy, and supportive staff.
Reviews 1, 3 and 5 stars
Reset filtersH
Rating: 5 out of 5
Item received in about ten days in Martinique. In accordance with the description and the ordered size. Beautiful finish!
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L
Rating: 5 out of 5
Beautiful hat my grandson is wonderful thank you
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F
Rating: 5 out of 5
Impeccable service, I have been ordering my summer hats from Traclet for several years. They change the ribbon if they have other choices in stock, they are friendly and efficient, the hats are perfectly packaged. Each order is perfect. Thank you to the team.
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M
Rating: 5 out of 5
Order received, everything is OK.
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M
Rating: 5 out of 5
everything arrived well and my caps fit me very well
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G
Rating: 5 out of 5
Well received the hat. Satisfied, I will recommend.
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S
Rating: 5 out of 5
This is my third order placed with Chapellerie Traclet and I am still very happy with my purchase. The items are in accordance with their description; the delivery is always careful and fast.
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P
Rating: 5 out of 5
fast delivery, huge choice, very friendly person
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E
Rating: 1 out of 5
damaged package received in mailbox, poor delivery choice by the site
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Response from Chapellerie Traclet
Hello Emmanuelle,
We are sincerely sorry to hear that your package arrived damaged and that this affected your experience with our store. We understand your disappointment and apologize for this inconvenience.
We invite you to contact us privately so that we can find a solution together.
our email is [email protected]
Best regards,
The Traclet Hat Shop team
We are sincerely sorry to hear that your package arrived damaged and that this affected your experience with our store. We understand your disappointment and apologize for this inconvenience.
We invite you to contact us privately so that we can find a solution together.
our email is [email protected]
Best regards,
The Traclet Hat Shop team
J
Rating: 5 out of 5
Very good. Nice quality and complete information, including the origin for most products. Fast shipping and a French seller with a storefront, reassuring.
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L
Rating: 5 out of 5
Very nice hat. It arrived quickly and in packaging that keeps the hat in perfect condition
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Y
Rating: 5 out of 5
Respect for delivery times, very good quality of the product. I recommend
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Response from Chapellerie Traclet
Hello Yan,
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with the quality of our products and the respect for our delivery times. Your recommendations are valuable and motivate us to continue offering the best.
Best regards,
The Chapellerie Traclet team
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with the quality of our products and the respect for our delivery times. Your recommendations are valuable and motivate us to continue offering the best.
Best regards,
The Chapellerie Traclet team
D
Rating: 5 out of 5
arrived on time and a superb hat good quality
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Response from Chapellerie Traclet
Hello David,
We sincerely thank you for your flattering review. We are delighted that you like your hat and that it arrived on time. Your satisfaction is our greatest reward and we hope to see you again soon in our store.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering review. We are delighted that you like your hat and that it arrived on time. Your satisfaction is our greatest reward and we hope to see you again soon in our store.
Best regards,
The Chapellerie Traclet team
F
Rating: 1 out of 5
I had already purchased this same model several years ago, satisfied with the previous purchase, I have repeated.
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Response from Chapellerie Traclet
Hello Felix,
We are sincerely sorry to hear that your experience with our shop did not meet your expectations, especially after a previous purchase that satisfied you. We would very much like to discuss this with you to understand what happened and find a solution together.
We thank you for your understanding and remain at your disposal for private discussions.
Best regards,
The boutique team
We are sincerely sorry to hear that your experience with our shop did not meet your expectations, especially after a previous purchase that satisfied you. We would very much like to discuss this with you to understand what happened and find a solution together.
We thank you for your understanding and remain at your disposal for private discussions.
Best regards,
The boutique team
C
Rating: 5 out of 5
good review
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Response from Chapellerie Traclet
Hello Christiane,
We sincerely thank you for your positive review. It is a real pleasure to know that you are satisfied with your experience at Chapellerie Traclet. We hope to have the pleasure of welcoming you again very soon.
Best regards,
The boutique team
We sincerely thank you for your positive review. It is a real pleasure to know that you are satisfied with your experience at Chapellerie Traclet. We hope to have the pleasure of welcoming you again very soon.
Best regards,
The boutique team
P
Rating: 5 out of 5
Great service. Package arrived in perfect condition and well packed. I would purchase another hat from this shop.
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Response from Chapellerie Traclet
Hello Paul,
We warmly thank you for your positive feedback. We are delighted to hear that you are satisfied with our service and that your order arrived in perfect condition. Your trust touches us and we would be happy to welcome you again for your next purchase.
Best regards,
The Chapellerie Traclet team
We warmly thank you for your positive feedback. We are delighted to hear that you are satisfied with our service and that your order arrived in perfect condition. Your trust touches us and we would be happy to welcome you again for your next purchase.
Best regards,
The Chapellerie Traclet team
C
Rating: 5 out of 5
I always appreciate your speed and seriousness. Your hats are great
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Response from Chapellerie Traclet
Hello Céline,
We sincerely thank you for your flattering feedback. It is a pleasure to know that you appreciate the speed and seriousness of our service, as well as the quality of our hats. We would be delighted to welcome you again very soon!
Best regards,
The Traclet Hat Shop Team.
We sincerely thank you for your flattering feedback. It is a pleasure to know that you appreciate the speed and seriousness of our service, as well as the quality of our hats. We would be delighted to welcome you again very soon!
Best regards,
The Traclet Hat Shop Team.
J
Rating: 3 out of 5
missing a hat,
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Response from Chapellerie Traclet
Hello Jean-Pierre,
We sincerely thank you for your feedback and your response. We are delighted that you found your happiness with us, and we hope to see you again soon to discover our selection of hats.
Best regards,
The Traclet Hat Shop Team.
We sincerely thank you for your feedback and your response. We are delighted that you found your happiness with us, and we hope to see you again soon to discover our selection of hats.
Best regards,
The Traclet Hat Shop Team.
C
Rating: 5 out of 5
Very good
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Response from Chapellerie Traclet
Hello Chris,
We sincerely thank you for your positive feedback! We are delighted to hear that you are satisfied with your experience with our shop. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your positive feedback! We are delighted to hear that you are satisfied with your experience with our shop. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
J
Rating: 5 out of 5
Beautiful choice, safe and fast shipping, elegant products, quality
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Response from Chapellerie Traclet
Hello Jean-Jacques,
A big thank you for your warm review! We are delighted that our selection and the quality of our products have managed to charm you. Your satisfaction is our greatest reward and we hope to see you again soon in our shop.
Best regards,
The Traclet Hat Shop Team.
A big thank you for your warm review! We are delighted that our selection and the quality of our products have managed to charm you. Your satisfaction is our greatest reward and we hope to see you again soon in our shop.
Best regards,
The Traclet Hat Shop Team.
W
Rating: 5 out of 5
Product as described, fast and careful shipping
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Response from Chapellerie Traclet
Hello William,
We sincerely thank you for your positive feedback. We are delighted to learn that our product satisfies you and that you enjoyed the quality of our service. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team
We sincerely thank you for your positive feedback. We are delighted to learn that our product satisfies you and that you enjoyed the quality of our service. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team
P
Rating: 5 out of 5
Very good shop, fast delivery, exhaustive choice of products
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Response from Chapellerie Traclet
Hello Patrick,
We warmly thank you for your positive review. We are delighted that you appreciated our selection of products and the speed of our service. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team
We warmly thank you for your positive review. We are delighted that you appreciated our selection of products and the speed of our service. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team
G
Rating: 5 out of 5
Very good
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Response from Chapellerie Traclet
Hello Gustave,
We sincerely thank you for your positive feedback. It is a pleasure to know that you are satisfied with your experience at Chapellerie Traclet, and we would be delighted to welcome you again to our store.
Best regards,
The store team
We sincerely thank you for your positive feedback. It is a pleasure to know that you are satisfied with your experience at Chapellerie Traclet, and we would be delighted to welcome you again to our store.
Best regards,
The store team
H
Rating: 5 out of 5
Order received within the announced timeframe, product matching my choice, I recommend this French and professional site, responsive, communicative.
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Response from Chapellerie Traclet
Hello Hubert,
We warmly thank you for your positive review! We are delighted to know that your order was received on time and that the product meets your expectations. Your satisfaction is our greatest reward and we would be happy to welcome you again on our site.
Best regards,
The shop team
We warmly thank you for your positive review! We are delighted to know that your order was received on time and that the product meets your expectations. Your satisfaction is our greatest reward and we would be happy to welcome you again on our site.
Best regards,
The shop team
F
Rating: 5 out of 5
Product received quickly and as ordered
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Response from Chapellerie Traclet
Hello Franck,
We warmly thank you for your positive feedback! We are delighted to learn that your product was received quickly and that it meets your expectations.
We hope to see you soon in our online store.
Best regards,
The Traclet Hat Shop team
We warmly thank you for your positive feedback! We are delighted to learn that your product was received quickly and that it meets your expectations.
We hope to see you soon in our online store.
Best regards,
The Traclet Hat Shop team
B
Rating: 5 out of 5
Despite my satisfaction with my purchase, I would have liked to have a higher quality Panama in the 300-400€ range for an Ecuador Panama. But I love this store
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Response from Chapellerie Traclet
Hello Benoit,
We warmly thank you for your review and your perfect rating. We are delighted to learn that you appreciate our store and we take good note of your search for superior quality in panama hats. Your satisfaction is our priority, and we hope to see you again soon among us.
Best regards,
The Traclet Hat Team
We warmly thank you for your review and your perfect rating. We are delighted to learn that you appreciate our store and we take good note of your search for superior quality in panama hats. Your satisfaction is our priority, and we hope to see you again soon among us.
Best regards,
The Traclet Hat Team
F
Rating: 5 out of 5
Very satisfied with my items, of good quality and beautiful quality. Thank you very much
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Response from Chapellerie Traclet
Hello Florence,
A big thank you for your positive feedback! We are delighted to hear that you are satisfied with the quality of our items and we hope to see you again soon in our shop.
Best regards,
The Traclet Hat Shop team.
A big thank you for your positive feedback! We are delighted to hear that you are satisfied with the quality of our items and we hope to see you again soon in our shop.
Best regards,
The Traclet Hat Shop team.
P
Rating: 5 out of 5
Very good
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Response from Chapellerie Traclet
Hello Philippe,
A big thank you for your positive feedback! We are delighted to hear that you are satisfied with your experience at Chapellerie Traclet. We hope to have the pleasure of seeing you again very soon to introduce you to other models.
Best regards,
The boutique team
A big thank you for your positive feedback! We are delighted to hear that you are satisfied with your experience at Chapellerie Traclet. We hope to have the pleasure of seeing you again very soon to introduce you to other models.
Best regards,
The boutique team
J
Rating: 5 out of 5
Good
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Response from Chapellerie Traclet
Hello Jean-Marcel,
We warmly thank you for your positive review! We are delighted to hear that you are satisfied with your experience at Chapellerie Traclet.
Looking forward to seeing you again soon,
The boutique team.
We warmly thank you for your positive review! We are delighted to hear that you are satisfied with your experience at Chapellerie Traclet.
Looking forward to seeing you again soon,
The boutique team.
N
Rating: 5 out of 5
Hat well packaged and very beautiful, it is much cooler than a cap and moreover it's in the Loire so we don't hesitate to support our local economy..good continuation..
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Response from Chapellerie Traclet
Hello Nicolas,
We warmly thank you for your positive review! We are delighted that you are satisfied with your hat and that you support our local economy. We hope to see you soon in our online store to discover our new collections.
Best regards,
The Traclet Hat Team
We warmly thank you for your positive review! We are delighted that you are satisfied with your hat and that you support our local economy. We hope to see you soon in our online store to discover our new collections.
Best regards,
The Traclet Hat Team
F
Rating: 5 out of 5
Client, for a few years always satisfied with the products, I highly recommend very professional
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Response from Chapellerie Traclet
Hello Fouad,
We warmly thank you for your loyalty and encouragement. It is a real pleasure to know that our products satisfy you and that you recommend us.
Best regards,
The Traclet Hat Shop team.
We warmly thank you for your loyalty and encouragement. It is a real pleasure to know that our products satisfy you and that you recommend us.
Best regards,
The Traclet Hat Shop team.
P
Rating: 5 out of 5
In accordance with the description
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Response from Chapellerie Traclet
Hello Patrick,
We warmly thank you for your positive feedback! We are delighted to know that your order met your expectations and we hope to see you again soon in our store.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive feedback! We are delighted to know that your order met your expectations and we hope to see you again soon in our store.
Best regards,
The Traclet Hat Shop Team
G
Rating: 5 out of 5
Hat too beautiful Serious company Thank you
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Response from Chapellerie Traclet
Hello Georges,
We sincerely thank you for your flattering review. We are delighted that you like our hat and that you appreciated our service. Your satisfaction is our greatest reward, and we hope to see you very soon in our shop.
Best regards,
The Traclet Hat Team
We sincerely thank you for your flattering review. We are delighted that you like our hat and that you appreciated our service. Your satisfaction is our greatest reward, and we hope to see you very soon in our shop.
Best regards,
The Traclet Hat Team
I
Rating: 5 out of 5
the hat is very pretty.
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Response from Chapellerie Traclet
Hello Isabell,
A big thank you for your very positive review! We are delighted to hear that you like the hat and that it has met your expectations. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
A big thank you for your very positive review! We are delighted to hear that you like the hat and that it has met your expectations. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
C
Rating: 5 out of 5
Super cap
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Response from Chapellerie Traclet
Hello Carole,
We sincerely thank you for your positive review and your feedback on our cap. It is a pleasure to know that you are satisfied and we would be delighted to welcome you again soon to discover more of our products.
Best regards,
The Traclet Hat Team
We sincerely thank you for your positive review and your feedback on our cap. It is a pleasure to know that you are satisfied and we would be delighted to welcome you again soon to discover more of our products.
Best regards,
The Traclet Hat Team
G
Rating: 5 out of 5
In accordance with my order
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Response from Chapellerie Traclet
Hello Gilles Jean-Baptiste,
We sincerely thank you for your positive feedback and are delighted to hear that you are satisfied with your order. Your trust and satisfaction are our greatest reward.
We hope to have the pleasure of seeing you again very soon in our online store.
The team at Chapellerie Traclet
We sincerely thank you for your positive feedback and are delighted to hear that you are satisfied with your order. Your trust and satisfaction are our greatest reward.
We hope to have the pleasure of seeing you again very soon in our online store.
The team at Chapellerie Traclet
N
Rating: 5 out of 5
Very good As usual!
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Response from Chapellerie Traclet
Hello Nicolas,
A big thank you for your very positive feedback! We are delighted to know that you are satisfied with your experience with us, as always. Your loyalty means a lot to us and encourages us to always give our best.
Best regards,
The shop team.
A big thank you for your very positive feedback! We are delighted to know that you are satisfied with your experience with us, as always. Your loyalty means a lot to us and encourages us to always give our best.
Best regards,
The shop team.
G
Rating: 5 out of 5
Very good but you should warn buyers when the product is on order.
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Response from Chapellerie Traclet
Hello Gérard,
We warmly thank you for your positive review and your rating of 5/5. We take note of your suggestion regarding informing buyers during the order and we will ensure to improve this aspect to provide the best possible experience.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive review and your rating of 5/5. We take note of your suggestion regarding informing buyers during the order and we will ensure to improve this aspect to provide the best possible experience.
Best regards,
The Traclet Hat Shop Team
J
Rating: 5 out of 5
Perfect! This is the third one, I love the shape and especially the quality.
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Response from Chapellerie Traclet
Hello Joel,
A big thank you for your very positive comment! We are delighted to learn that you appreciate our products so much and that the quality satisfies you. Your loyalty is our greatest reward, and we would be thrilled to welcome you back to our store.
Best regards,
The Traclet Hat Shop Team
A big thank you for your very positive comment! We are delighted to learn that you appreciate our products so much and that the quality satisfies you. Your loyalty is our greatest reward, and we would be thrilled to welcome you back to our store.
Best regards,
The Traclet Hat Shop Team